In this fast-paced and informative session, best-selling authors Nathaniel Palmer and Keith Swenson present findings and highlights from their latest book on adaptive case management, debuting this week at the Business Process Forum. Learn the best ways to make sure your process management initiatives keep pace with the mobile and social workforce of the 21st century. Key takeaways of the session include:
* Why empowering knowledge workers is the management challenge of the 21st century.
* How adaptive case management offers sanity in a Dropbox, App Store, LinkedIn world.
* Why decisions must be made with increasing autonomy in unforeseen, unplanned, and impromptu ways.
* How mobile computing will crush corporate IT, and what you can do about it.