New Tools: ACM for Human Resources

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This is a discussion of Adaptive Case Management for the Professional Exchange of Human Resources Solutions

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New Tools: ACM for Human Resources

  1. 1. Presented by the Professional Exchange of Human Resources Solutions Adaptive Case Management  Routine Work & Knowledge Work  Working Population Trends  Adaptive Case Management  Recruiting Scenario  Thoughts for the Future Keith D. Swenson Blog: http://social-biz.org/ Twitter: @swensonkeith
  2. 2. Scary Statistic “about 47 percent of total US employment is at risk of elimination by computer automation” - Frey & Osborne, Oxford University, Sept 2013
  3. 3. ~1995
  4. 4. ~2015
  5. 5. 85% of the new jobs created 90% 80% 70% 60% 50% 40% 30% Knowledge Work …. in the past decade required complex knowledge skills: • analyzing information, • problem solving, • rendering judgment and • thinking creatively. 100% 20% 10% Routine 0% - “The Productivity Imperative”, McKinsey and Company New Job Growth
  6. 6. Innovation refers to the introduction of novel ideas or methods.
  7. 7. “The only sustainable competitive advantage is an organization's ability to learn faster than the competition.” - Peter M. Senge, The Fifth Discipline: The Art & Practice of The Learning Organization
  8. 8. Adaptive Case Management is for with to with to Knowledge Workers Unpredictable Processes Adapt & Innovate Teams of Experts Accomplish Goals.
  9. 9. Scenario: Recruiting
  10. 10. HR Template Project Hiring Manager
  11. 11. Candidate Template Project HR Recruiter Hiring Manager
  12. 12. Candidate Template Project HR Recruiter Hiring Manager
  13. 13. Candidate Template Project HR Recruiter Hiring Manager Team Members Ernie
  14. 14. Candidate Template Project HR Recruiter Hiring Manager Team Members Ernie
  15. 15. Candidate Template Project HR Recruiter Hiring Manager Team Members Ernie
  16. 16. “The future is uncertain – but this uncertainty is at the very heart of human creativity” - Ilya Prigogine
  17. 17. In an unpredictable world, the best investments are those that minimize the importance of predictions. - Sargut & McGrath
  18. 18. ”A military force has no constant formation, water has no constant shape: the ability to gain victory by changing and adapting according to the opponent is called genius” - Sun Tzu, The Art of War
  19. 19. Enforcing a single best practice on the organization, can make it … fragile
  20. 20. Question: What about the concept of Antifragile?
  21. 21. Question: Is this creating a divide between the information-haves, and the information-have-nots?
  22. 22. Workflow Management Coalition Three years running. Real-life use cases. Experience with ACM. 2014 awards submissions expected in January. http://AdaptiveCaseManagement.org/
  23. 23. Panelist today:  Keith Swenson  VP of R&D at Fujitsu America Inc.  Pioneer in Adaptive Case Management  Co-author of 10 books on Business Process Management Blog: http://social-biz.org/ Twitter: @swensonkeith

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