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Strategic Metrics Workshop: Computers in Libraries Conference, April 2015


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In recent years, libraries of all kinds have begun producing economic impact studies. While these studies are often useful in demonstrating impact at the time of publication, data planning and collection over the long term is much more powerful, informing short- and long-term strategies, prioritization, and decision-making. Join Kim Silk and Bill Irwin to learn how you can use data-driven metrics to in- form your strategic plan over the long term, and determine day-to-day decisions in the short term.

Presented by Dr. Bill Irwin, Western University and Kimberly Silk, Canadian Research Knowledge Network

Published in: Leadership & Management
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Strategic Metrics Workshop: Computers in Libraries Conference, April 2015

  1. 1. Strategic Metrics Workshop Presented by Dr. Bill Irwin, Western University Kimberly Silk, Canadian Research Knowledge Network
  2. 2. Today’s Agenda • Recent trends: Impact Studies • Why Metrics Matter • Metrics and Your Strategic Plan • The Importance of Data Planning • Metrics in Action • Your Turn: Choosing Your Metrics • Discussion
  3. 3. Recent Impact Studies • Focus on economic impact, at various levels: – State: Florida, Texas, Wisconsin, others – County: Santa Clara, CA; Suffolk, NY; – City: Toronto, Philadelphia, Pittsburgh, San Francisco – Gap in looking at other impacts: cultural, educational, social – Note to Dr. Bill – I can add summaries of these studies as examples
  4. 4. Why Metrics Matter • Evidence-based decision-making • Metrics matter all the time – Not just at budget time • Long-term data collection, to develop a long-term, strategic view
  5. 5. Metrics and the Strategic Plan Strategic Objectives Establish Tactics Plan Activities Gather Activity Data Communicate Change
  6. 6. Data Planning • Collect the data that tells your story – (not the data that’s easy to collect) • Start with: what story do you want to tell – Determine what metric you need to tell the story – Collect the data needed for that metric • Wash, Rinse, Repeat. Increase use of special collections Metric: % increase in usage Data on collection usage
  7. 7. Metrics in Action • TPL study example – What data were available determined the metrics we developed – What was missing • Lessons learned – Can’t measure activity when the data aren’t collected – Metrics must be linked to your organization’s strategic plan
  8. 8. Your Turn • Consider your organization’s strategic plan – What are your objectives? – What are you goals? – What are your success factors? Key Progresss indicators? KPIs – What metrics will demonstrate progress, and success? – What data should you be collecting to create KPIs?
  9. 9. Discussion • Talk about the group members approaches, friendly critique, suggestions
  10. 10. Thank you for Participating Dr. Bill Irwin - Kimberly Silk -