Usability Test Process

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Usability Test Process for Campus Access Website at Indiana University.

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  • Usability Test Process

    1. 1. Group 8: Kshitiz Anand Jason de Runa Qian Huang Adam Williams
    2. 2. Introduction <ul><li>Its not just an ID Card! </li></ul><ul><li>Objective: </li></ul><ul><li>Usability evaluation of the </li></ul><ul><li>Campus Access Card Website ( www.cacard.indiana.edu ) </li></ul>
    3. 3. Target Group <ul><li>First year students </li></ul><ul><li>IU. </li></ul><ul><li>Little or no experience of using this site. </li></ul>
    4. 4. Methodology Selecting Users Test Setup Usability Test Data Analysis Results Data Evaluation Recommendation
    5. 5. Evaluation <ul><li>Task Completion Rate (TCR) </li></ul><ul><li>TCR = [100-(n/3)100] % ; where n is number of assists. </li></ul><ul><li>Task Efficiency Value (EV) EV = TCR / time(t) </li></ul>Fig: Analysis table for Task 1 across users 1-4.
    6. 6. Results
    7. 7. Usability problems <ul><li>Unclear path. User not able to decide where to go. </li></ul><ul><li>2 different methods to add money confused users. </li></ul><ul><li>Inconsistency in the usage of bold and non bold types. Conflicts the user mental model. </li></ul><ul><li>No visual indication to indicate visited links. </li></ul><ul><li>Absence of search feature. </li></ul><ul><li>Inconsistency in the webpage layout across the site. </li></ul><ul><li>Difficulty in spotting the main navigation and getting to it. </li></ul>
    8. 8. Recommendations <ul><li>Have only one place to load money on card. </li></ul><ul><li>Use bold fonts to differentiate between headers and other information. </li></ul><ul><li>Have proper visual indication for the visited links. </li></ul><ul><li>Add a search functionality on the site. </li></ul><ul><li>Redesign all pages in one layout and keep it consistent throughout. </li></ul><ul><li>Add a text based navigation (breadcrumb) at the bottom of page to help user navigate easily. </li></ul>
    9. 9. Thank You.

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