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Knowledge management


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Paper presented at SIS 2012 Conference held at NIT Silchar organised by Dr. K C Satpathy

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Knowledge management

  1. 1. Strategy for implementation ofeffective Knowledge management in Libraries Ms. Krishnamati Singha Dr. A. Barman & Ms. Gouri Singha
  2. 2. 1. KM1. Knowledge is human intellectual asset which is explicit and implicit in nature.2. KM is comprehensive activity that manages information and knowledge that supports: - Knowledge acquisition and accumulation - Knowledge creation: R& D, wring books and articles etc. - Knowledge packaging: publishing, editing, design work - Knowledge auditing, finance for knowledge - Knowledge storage/ archive, disseminations and distribution - Knowledge sharing and utilization of present knowledge for creation of new knowledge accompanying ICT.3. Effective KM empower the organizations to sustain competitive advantage by enabling them to focus on accepting/acquiring, sorting, dissemination, retrieve and utilization knowledge of problem solving, dynamic learning and decision making process.4. Hybrid KM incorporates people, ICT and Organization process as the diagram below: People 1) work team 2) Learning team 3) Cultural change 4) Communication of practice 5) Motivation , trust, reward Technology (IT infrastructure) Organizational Process 1) knowledge capture/ 1) Knowledge repositories acquisition/creation 2) Collaborative portal 2) Knowledge 3) Knowledge portal codification 4) E- 3) Knowledge mail, video, communicati dissemination/transfer on tools etc, 4) knowledge utilization 5) Data mining, decision in optimum/ sharing tools etc.... 5) Knowledge innovation 6) Strategy- guidelines- standards etc...
  3. 3. The knowledge management value chain“Effective knowledge management is 80 percent managerial and organizational, and 20 percent technology”.
  4. 4. Why KM is necessary in organizations•It creates exponential benefits from the knowledge as people learn from it.•It has got a positive impact on business process/organizational process.•It enables the organization for responding quickly to the customers orusers, helping to create new products/services, new business trends, newtechnologies.•It builds cohesive bondage between knowledge workers and managementand facilitates cooperation in handling time-sensitive tasks.• It builds better sensitivity to “brain drain”.•It ensures successful partnering and core competencies withsuppliers, vendors, customers, and other constituents•It shortens the learning curve, facilitates sharing of knowledge and quicklyenables less-trained brokers to achieve higher performance levels.•It enhances employee problem-solving capacity by providing access tocomplied subject, customer-reference and resource files available eitherdirectly through the system or from the CD-ROMS available to all offices.
  5. 5. Strategy for implementation of KMThe four phase comprising 10 steps of KM road map comprise:Phase I - Infrastructural evaluation•Analyze the existing infrastructure•Align KM and business strategyPhase II - KM system, design and development•Design the KM infrastructure•Audit existing knowledge assets and systems•Design the KM team•Create the KM system blueprint•Development of KM systemPhase III - System deployment•Deploy, using the result-driven incremental methodology•Manage change, culture and reward structuresPhase IV – Evaluate performance, measure ROI, and incrementallyrefine the KMS
  6. 6. The role of KM in the libraries
  7. 7. Success factors for effective role of KM in libraries• Top management support – a CEO who recognizes the value of knowledge and who actively supports the knowledge team in its work.• A knowledge leader or champion – someone who actively drives the knowledge agenda forward, creates enthusiasm and commitment.• A compelling vision and architecture – frameworks that drive the agenda forward.• Librarian’s full knowledge about the source of new knowledge and information. Effective information and knowledge management processes. IRM (Information Resources Management) appreciation techniques through information audit could make strong contribution in this direction.• Develop a better understanding and closer relationship with end – user.• HRM – Implication of information professionals. The implications for information professional can articulate the value added information management that can bring to organization and its contribution to the bottom line.• Librarian / information professionals must develop closer partnerships with knowledge championships in the organization.• Information professionals must be an active internet/intranet user, to use email as a primary means of communication, full knowledge about the data mining, software’s etc.• To seek out the best practices, information professionals can do this by benchmarking library activities with other institute externally.• Training or re-engineering the library professionals about the new knowledge / information, about the technology and curriculum etc in the digital environment.• Innovative / proactive decision for incorporation of knowledge source, accumulation, archival, dissemination and sharing of knowledge.• Re-evaluate the organization’s/business model and pricing strategy.• Vision/ strategy of modern library in digital environment.• To develop hybrid library, by integrating ICT with human augmentation for providing services like automatic email subject matter experts, online videoconferencing and knowledge networking etc
  8. 8. Conclusion• Knowledge is a human an intellectual assets or capital. Knowledge management is the management of human knowledge. Effective KM empowers the organizations to sustain competitive advantage by enabling them to focus on accepting/acquiring, sorting, dissemination, retrieve and utilizing knowledge of problem solving, dynamic learning and decision making process. But KM is not a simple thing as we think so. It is a complex activity that needs concrete plan and has to go through 4 phases including 10-steps of KM road-map through strategizing, designing, developing, and implementation keeping in view organization culture, objectives, mission and vision.• Library acts as the power house of knowledge which is under collaborative pressures from both external and internal. Proactive library has to synergies KM integrating ICT as the strategic tool for empowering value-added service to end- users. But implementation of KM in libraries depends upon certain factors like the organization, HRM, infrastructure, environment, innovative thoughts, adoption of new technology. As the trend is changing according to user, information, technology, library has to integrate KM systems sub-siding all the negative factors to build up a competitive advantage.