Working for the client's clients

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Prezentare tinuta de ulian Avasiloaia la ODO Iasi.

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Working for the client's clients

  1. 1. Iulian Avasiloaia Designer
  2. 2. Working for the client’s clients (Munca in folosul clientilor clientului)
  3. 3. Motivul prezentarii + modelul de interactiune prestator-client din prezent este incomplet, defectuos; + un client multumit nu inseamna un proiect bun; Scopul prezentarii + evidentierea problemelor de interactiune prestator-client de pe piata serviciilor; + introducere in ecuatie a unei terte parti: clientul clientului; + prezentarea unor metode de imbunatatire a acestei relatii;
  4. 4. Relatia clasica Servicii Servicii Produse Prestator Bani Client Client* Client final Bani
  5. 5. Relatia ideala Servicii Servicii Produse Prestator Bani Client Client final Bani
  6. 6. Clientul final perfect
  7. 7. Clienti finali
  8. 8. Client final
  9. 9. De ce?/Mie ce imi iese? + considerente de etica; + bani; + educarea pietei;
  10. 10. Ministudiu de caz Clientela Apple (MacBook + iPod)
  11. 11. Clientul Apple perfect
  12. 12. Clientul Apple imperfect
  13. 13. Concluzii + asumarea responsabilitatii; + + +
  14. 14. Multumesc!

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