Passion and Expertise Knowledge Transfer      Foundations of Knowledge Management                    Developed by:        ...
Purpose
Agenda        Factors that influence success of knowledge transfer        Expertise knowledge        Motives for knowle...
Key Factors That Influence Success of Knowledge Transfer   •   Type of knowledge   •   Absorptive capacity of recipients  ...
Expertise Knowledge                                  EXPERTISE KNOWLEDGE               Specific qualification or status wi...
Knowledge Transfer Motives          Extrinsic                                      Intrinsic  • Experts working independen...
Passion and Expertise Knowledge  • Passion is a key feature of experts  • Expertise Knowledge is highly tacit  • Passion i...
OIL EXPLORECase Illustration
Interview: Target Respondents           • What motivates them to readily and willingly transfer             their expertis...
Case Illustration: Oil Explore OIL COMPANY                            UPSTREAM OPERATION                                  ...
Oil Explore: Knowledge Sharing       STRATEGY                                                 Training Programs “ORGANIC G...
Interview Findings  •   The informants are intent on seeing their expertise live on and be transmitted to      younger gen...
Assumptions: Dialogical Process of Expertise                   Knowledge Management               Theorists’ Opinion   Stu...
Assumptions: Enthusiasm and Passion Are Important  • Passion plays very important role for becoming an    expert because o...
Assumptions: Enthusiasm and Passion Are Important   An expert works because of the prize which is     their passion and pl...
Conclusion    Passion works as the internal motivation to      learn and transfer knowledge through             dialogue a...
Limitation of Research   • The study is based on only one case study even the a     lot of information was collected from ...
Key Learning For Our Group   • We realize how closely the leadership attribute of     passion is tied to innovation   • To...
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Passion and expertise knowledge transfer

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Passion and expertise knowledge transfer

  1. 1. Passion and Expertise Knowledge Transfer Foundations of Knowledge Management Developed by: Fransisca Katherina Rumambi – G1200547C Janardhanan Janani – G1200842B Nguyen Ngoc Hien Trang - G1200854E
  2. 2. Purpose
  3. 3. Agenda  Factors that influence success of knowledge transfer  Expertise knowledge  Motives for knowledge transfer  Why is passion important for expertise knowledge?  Oil company case study  Emerging themes  Discussion and implications  Conclusion and limitations
  4. 4. Key Factors That Influence Success of Knowledge Transfer • Type of knowledge • Absorptive capacity of recipients • Organizational features • Cultural factors • Level of passion, devotion to the expertise • Level of trust • Relationship between cognizing units – “ Strong ties enable transfer of complex language” (Uzzi,1997)
  5. 5. Expertise Knowledge EXPERTISE KNOWLEDGE Specific qualification or status with Minimum criterion is to have large individual differences being irrelevant group of people to consider the individual an expert Sociological perspective (Mieg,2001) Social perspective (Agnew et al,1997) • People with special knowledge capabilities • Higher the expertise, more abstract the mental representation • Abstraction and articulation of knowledge are significant features of expertise knowledge (Hinds et al,2001) • Experience is crucial ( minimum 10 years of practice ) and high degree of emotion involved • Expertise involves using one’s abilities to acquire, store and utilize atleast 2 kinds of knowledge: explicit knowledge of a domain & tacit knowledge of a field (Sternberg & Horvath,1999)
  6. 6. Knowledge Transfer Motives Extrinsic Intrinsic • Experts working independently • Interested in monetary rewards & Promotion VS • • Experts work in teams Willing to transfer knowledge • Relationship between form of motivation and form of knowledge to be transferred • Intrinsic motivation enables the generation and transfer of tacit knowledge under conditions in which explicit knowledge fails (Osterloh & Frey,2002)
  7. 7. Passion and Expertise Knowledge • Passion is a key feature of experts • Expertise Knowledge is highly tacit • Passion is required for commitment to expertise field Tacit Knowledge = High degree of emotional investment High level of passion = High level of knowledge transfer
  8. 8. OIL EXPLORECase Illustration
  9. 9. Interview: Target Respondents • What motivates them to readily and willingly transfer their expertise to younger generation? 20 INTERVIEWEES • 7 GEO-SCIENCE EXPERTS (>15 years) • How they experience the transfer process? • 3 SPECIALISTS (>10 years) Senior Researchers, Future Experts • What are the requirements for an effective Knowledge Transfer Process (KTP)? • 10 NOVICES (<3 years) Angolans Dutch Algerians Russians Iranians Nigerians English French Lebanese 9 NATIONALITIES Norwegians Spanish
  10. 10. Case Illustration: Oil Explore OIL COMPANY UPSTREAM OPERATION • Oil and gas exploration • Development and production DOWNSTREAM OPERATION • Refining • Marketing 130 Countries • • Trading Shipping of crude oil and petroleum products 112, 877 Employees Sales €140 Billion Net Income €12 Billion
  11. 11. Oil Explore: Knowledge Sharing STRATEGY Training Programs “ORGANIC GROWTH” Cost-effective discoveries and Transfer of development of new reserves Knowledge Project-based and cross-age team work
  12. 12. Interview Findings • The informants are intent on seeing their expertise live on and be transmitted to younger generations • Although they see that rewards and incentives are crucial, they regard that transferring their expertise as part of their daily practices • The informants emphasize the significance of learning by doing (cognitive aspect of expertise), they also put premium on emotional drives (enthusiasm and passion) as motives for learning • Enthusiasm and passion should be manifested through sharing (social aspect of expertise)
  13. 13. Assumptions: Dialogical Process of Expertise Knowledge Management Theorists’ Opinion Study’s Opinion Knowledge Transfer Knowledge Transfer Monological Dialogical Process Process Knowledge Acquisition Knowledge Acquisition
  14. 14. Assumptions: Enthusiasm and Passion Are Important • Passion plays very important role for becoming an expert because of the lengthy and painstaking process • With passion, experts spans the confines of their workplace and working time
  15. 15. Assumptions: Enthusiasm and Passion Are Important An expert works because of the prize which is their passion and pleasure of performing expertise, not because of “price”
  16. 16. Conclusion Passion works as the internal motivation to learn and transfer knowledge through dialogue and discussion
  17. 17. Limitation of Research • The study is based on only one case study even the a lot of information was collected from interviews • The issue how the expert’s passion can be affected by interference of management was not address in the research
  18. 18. Key Learning For Our Group • We realize how closely the leadership attribute of passion is tied to innovation • To come up with new, better ways of doing things and then actually implement those new approaches requires deep commitment combined with a curious and inclusive spirit – the essence of true passion. • When people can find that balance, exciting stuff can unfold… Katherina – Janani - Trang
  19. 19. Any questions?

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