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Discuss objectives of the class and answer participant questions concerning the course.
Gather all information about the caller’s requestIs there a procedure or policy in place?Are there account notes on the account?Evaluate the information that has been gathered. Is it relevant to the situation and sufficient to move to a resolution?Is the information/policy provided by IRS or SEC regulations? Will there be tax complications?Get input as needed to identify ALL relevant options.Questions/Comments/Concerns?
Get input to ensure that all the impacts have been consideredPrepare to approach management for approval by organizing the options and impactsInclude resources used and facts.Add account notes. Summarize the situation, option selected, and the approval that is needed.Think back on the decision that was made. What did you learn? How can you apply that knowledge going forward?Questions/Comments/Concerns?
Use the text tool within WebEx to add a take away from today’s session.Your thoughts will benefit the other participants.
This is not a job aid that will give you a yes or no answer at the end. It helps you in developing a process.Some steps will only apply in certain situations. Do not force fit each step. Assessing risk when making a business decision is one of the most important steps. *** Thank participants for attending and review how the recorded session can be accessed for Just in Time training.
Week 3 assignment business decisions
Business DecisionsThe Options and Impacts
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At the end of the course, the associates willbe able to:Follow the Effective Decision Making JobAidPresent preferred option to managementImplement selected decisionEffective Decision Making
1. Can existing procedures be followed?2. Is additional information needed?3. Broader issues or implications?RegulationsTax Reporting4. What are the options?Effective Decision MakingThis is a general roadmap to follow:
5. Evaluate impacts of the options6. Select the best option7. Explain the decision to management8. Implement decision9. Evaluate the outcomeEffective Decision Making
Take AwaysUse the text tool to add a take away.A business decision does not have to be made for everysituation.I must take in consideration taximplicationsThere might be more than oneoption for each request or need.I need to evaluate mydecision after I have madeit for future situationsNeed to remember to getmanager approval
Not a Yes or No guideNot all actions/questions will applyAssessing riskEffective Decision MakingNot every situation needs a decision