All I Really Need to Know in Business I Learned at Microsoft


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I presented this training on Oct 17th, 2011 to share some best practices when it comes to business to our high school apprentices at Microsoft. Based on Julie Bick's book & my personal experiences.

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  • Know your audienceUnderstand what they want, why they want it, how you can give it to themAlso understand who is not your customer, and whyCan help you figure out how to change to address their needsUse SWOT to analyze the competitionStrengths – internal factorWeaknesses - internal factor Opportunities - external factorThreats – external factorList out everything known about the competition and figure out where more research is neededFigure out where you think your competitor will move nextNext, decide how YOU will respond
  • “elevator test”A summary of a product that is extremely short and can be used to Idea is to know your product enough to sell it during the space of an elevator rideAlso relates to selling yourselfMay meet:ExecsMentorsTeam matesInclude:NameSchoolTeamProjectsPlans for the futureAs a student, you’re just getting started – the most important part of you is your future
  • Prioritizingprioritize things to work smarter, not hardersometimes this means taking pride in things undone, to show you understand what is the most importantMAKE SURE TO INFORM YOUR BOSS IF YOU DIDN’T FINISHConsider sticky notesBreaks big tasks down into smaller more achievable tasksFeels good to check offWriting it down allows time to sort through thoughts and reflectCommitmentsSign up for you can do – meet your commitmentsDon’t over commit, “if you’re going to drop the ball, arrange for someone to catch it”You are responsible for what you agree to doIf you push back, let your boss know why you chose to do what you didIf you can’t do something, ask someone else to help you outPush back – if you really believe in something, fight for itHave the reasoning to back it upExperience vs. instinctAsk/answer QuestionsGet all the information you need to get the job donePeople would rather answer questions and get good product than not answer and get poor qualityGet opinions from others - Creative ventures are best done as a team effortMore ideas, more feedback, sometimes helps you see things clearlyPeople will inspire each otherConsult other apprenticesIf asked a question you can’t answer, it’s okay to say you don’t know as long as you say, “I’ll find out for you”DO NOT MAKE UP AN ANSWER
  • Review your work as if you were your boss to be prepared for anything they may askMakes you look more preparedAlso important to proof-readCheck:Grammar – makes a big impression! Tone – am I asking for things in a polite way?Maybe elaborate on some techniques?Remember Tiffany’s disaster email to Amy regarding HUPFormat – Is whatever I am writing easy to read?Does my work fulfill the purpose of the project
  • Keep your manager informedBe prepared and set up enough time accordingly for meetingsDon’t rambleCreate an agenda with presentation of problem, where you’re stuck, solution ideasPrepare your manager early for bad newsLet them know early what is going on so they can prepare for the worstKeep up to date on progressBy saying early what the problem is, can avoid the worst and solve the problemBetter to over-communicate than to underManagers hate nasty surprises2. Bring solutions, not problemsbring solutions to the tabledon’t run to your boss immediately – create some solutions explaining what you think is the best ideamore likely to back you uppleased that you already did most of the work, can advise you better3. Give your manager constructive feedbackGood managers know their strengths and weaknesses, they will want you to complement itSee where they lack (don’t necessarily say it!)Give them support where they need itMakes them happy  more benefits for youGive feedback to your managerManagers usually respond well to feedback Help them grow so they can help you growDo this by joking about it, or escalating it to a higher authority if neededFor issues:Give 2 chancesEveryone makes mistakes and take time to fixIf they don’t respond the first time, remind again more firmly/seriously to see if it helpsEscalate if neededAsk them how you can help with a certain areai.e. communication: do they prefer email? Phone? Stickies?If you have to bail out from a bad manager, leave on good termsDon’t want to reflect badly on you – do not bad mouth!!Make an exit easy on themSupply replacementContinue good work until you leaveDon’t burn bridgesYou may:encounter someone later in your careerneed favor, recommendation, info, adviceleave a good impression – you never know where they may end upEnd results:Likely to let them do their job better, makes them happier, then they give you better projects, feedback, credit, etc.Demonstrates your own teamworkPublish what you are doingKeeps people in the loopthey know your capabilitiesstatus on a projectGive Actionable FeedbackBe specific on what the next steps are to fix an issueConsider all the stakeholdersIt’s important for everyone who needs to know to know so that they can give feedback early on before a major issue can develop
  • Why am I here? Attend meetings that are relative to youIf they don’t apply, don’t goIf you do go, give your full attentionWhat is the purpose of the meeting if you are running one? **NOTES FOR APPRENTICES FLOAT IN ON CLICK**Have a goal in mind – people are busy so don’t waste timeSend out an agenda before handSet time aside at the end to review and assign action itemsSend out data and major issues before hand so the meeting can be spent working together, rather than debating somethingTips and Tricks **NOTES FOR APPRENTICES FLOAT IN ON CLICK**Start on time, stay on timeStick to the agenda/topicTake notesKeep moving if veering off track“So what you’re saying is…”“We should probably keep moving so we can cover everything.”Encourage silent people to shareKeep them small – people tend to be more engaged in small meetingsUse the last 5 minutes to summarize, assign action items, agree on next steps
  • Find the fit that is right for youDon’t take on an activity unless it means something to youAsk yourselfWhy am I doing this?What benefit does this give me?1. Understand your personality before accepting a positiona. Know kinds of projects you want to work on, what drives youb. Find the right fit for you for the motivation2. Tell people what you want – they won’t know unless you tell thema. If your goals coincide, they are probably willing to help you
  • Just really brief slide on work life balanceTaking time for self rather than being run down by school/work/obligations
  • All I Really Need to Know in Business I Learned at Microsoft

    1. 1. All I Really Need to Know In Business I Learned at Microsoft <br />Presented by<br />Deanna Carlisle & Kristin Bockius<br />From the book by Julie Bick<br />
    2. 2. Agenda<br /><ul><li>Kristin – Introduction & Background
    3. 3. Doing Your Job Well
    4. 4. Becoming an Expert
    5. 5. The Elevator Pitch
    6. 6. Reviewing Your Work
    7. 7. Getting the Job Done
    8. 8. Managing your Manager
    9. 9. Communication
    10. 10. Words & Meetings
    11. 11. Career Management
    12. 12. Understanding Yourself
    13. 13. Work-Life Balance</li></ul>Questions?<br />
    14. 14. KRISTIN<br />inected … in many ways …<br />elocated to Seattle in March, 2011<br /> love Microsoft! FTE for 6+ years<br />tudent Marketing Manager, US Education Team<br />echnology & shopping addict<br /> love social media!<br />ew Apprentice Manager!! <br />
    15. 15. Becoming an Expert<br />Business is all about meeting the needs of the market. The key to meeting those needs is to understand your audience.<br /><ul><li>Who is your audience?
    16. 16. Who is not your audience?
    17. 17. What new perspective can you bring?
    18. 18. Research, learn!</li></ul>Antwon:<br />What are you personally an expert at?<br />Doing Your Job Well | Communication | Career Management<br />
    19. 19. Power of Students! Power of YOU!<br />
    20. 20. The Elevator Pitch<br />Apprentice Elevator Pitch<br />Name<br />School<br />Team<br />Projects<br />Plans for the future<br />Story:<br />Melynda: <br />What is your brand?<br />Doing Your Job Well | Communication | Career Management<br />
    21. 21. Getting the Job Done<br />Work smarter, not harder. Focus on the things that really matter.<br />Prioritize<br />Meet your commitments<br />Ask questions <br />Organize<br />Jessica: <br />What is something you do to work smarter?<br />Doing Your Job Well | Communication | Career Management<br />
    22. 22. Reviewing Your Work<br />Story:<br />Double check your work! Not only does it help catch errors, but it allows you to review your work and prepare for potential questions.<br />Things to check for:<br />Grammar<br />Tone<br />Format<br />Purpose<br />Doing Your Job Well | Communication | Career Management<br />
    23. 23. Managing Your Manager<br />Managers are not perfect – sometimes you need to be the one to give them some direction.<br />Keep your manager informed<br />Bring solutions, not problems<br />Give your manager constructive feedback<br />Make your manager look good!<br />“By proactively providing a status update regarding your progress on a regular basis, you enhance trust b/c your manager doesn’t wonder what you are doing & have to ask.”<br />Doing Your Job Well | Communication | Career Management<br />
    24. 24. Meetings<br />What is your goal?<br />Set aside time for action items<br />Take notes & follow-up<br />Start on time, end on time<br />Stick to the agenda<br />Keep them small to keep people engaged<br />Doing Your Job Well |Communication| Career Management<br />
    25. 25. Understanding Yourself<br />Understanding Yourself<br />What are you looking for in a career, in your life? Understand your personal priorities and goals, and figure out how your job fits into that.<br />What kind of projects do I like?<br />How does my job fulfill those wants?<br />Does what I do now help me achieve my overall goals?<br />Doing Your Job Well | Communication |Career Management<br />
    26. 26. Work-Life Balance<br />Doing Your Job Well | Communication |Career Management<br />
    27. 27. Always be networking!<br />Dress for your next job.<br />Be careful what you post on FB & Twitter.<br />Be confident in yourself!<br />Questions?<br />Brainstorm with others!<br />Find a mentor!<br />Do what you love!<br />