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What	
  Were	
  
You	
  Thinking?	
  
5	
  Ways	
  to	
  Jumpstart	
  
Your	
  Team’s	
  Cri9cal	
  Thinking	
  Skills	
  ...
What	
  were	
  
you	
  thinking?	
  
10 X
ParHcularly	
  from	
  the	
  leader	
  or	
  expert	
  
•  List	
  every	
  possible	
  
problem	
  you	
  can	
  imagine	
  
•  Pick	
  the	
  top	
  10	
  problems	
  
– Show-­...
TEE	
  UP	
  THE	
  PROCESS	
  
GET	
  CREATIVE	
  
EVALUATE	
  THE	
  POSSIBILITIES	
  
•  Tee	
  Up	
  
– ObjecHve	
  
– DefiniHons	
  
– Process	
  
•  Brainstorm	
  
– All	
  ideas	
  are	
  valid	
  
– No	
  evaluaHon	
  
– Hitch-­‐hiking	
  is	
  ok	
  
– Don’t	
  seS...
•  EvaluaHon	
  
– PrioriHze	
  
– Organize	
  
– Sort	
  
– Synergize	
  
Inconsistent	
  with	
  
mission,	
  vision,	
  
values	
  or	
  brand	
  
promise	
  
•  Fixated	
  Thinking	
  
•  ConfirmaHon	
  Bias	
  
•  Overconfidence	
  Bias	
  
•  Messy	
  Thinking	
  
•  Off	
  Brandi...
Address Assess Answer Act
Clear	
  
Ar9cula9on	
  of	
  
the	
  Issue	
  
Thorough	
  
Analysis	
  of	
  the	
  
Issue	
  ...
Address
Clear	
  
Ar9cula9on	
  of	
  
the	
  Issue	
  
Seen	
  as	
  a	
  gain,	
  more	
  flexible,	
  adaptable	
  and	
  
willing	
  to	
  take	
  greater	
  risks	
  
“Prospe...
Seen	
  as	
  a	
  loss,	
  a	
  threat	
  
with	
  greater	
  risks	
  and	
  	
  
consequences	
  
said	
  Gene	
  Kranz,	
  flight	
  director	
  
during	
  the	
  Apollo	
  13	
  mission	
  
Assess
Thorough	
  
Analysis	
  of	
  the	
  
Issue	
  
•  Ask,	
  “What	
  else	
  could	
  be	
  the	
  reason?”	
  at	
  least	
  
10	
  Hmes	
  
•  On	
  a	
  scale	
  of	
  ...
1.  We	
  do	
  not	
  have	
  enough	
  customers	
  
2.  Our	
  customers	
  are	
  not	
  buying	
  enough	
  
3.  We	
...
Answer
Well-­‐thought	
  Out	
  
Solu9on	
  or	
  
Recommenda9on	
  
Op9on	
  Blue	
  
Op9on	
  Orange	
  
Op9on	
  Green	
  
©	
  2012	
  	
  All	
  Rights	
  Reserved	
  
“It	
  sounds	
  like	
  we	
  are	
  making	
  progress.	
  	
  Let’s	
  
...
©	
  2012	
  	
  All	
  Rights	
  Reserved	
  
“Let’s	
  see	
  if	
  everyone	
  can	
  either	
  agree	
  with	
  or	
  ...
©	
  2012	
  	
  All	
  Rights	
  Reserved	
  
•  Public	
  or	
  Private	
  Poll	
  
•  Live	
  with	
  the	
  decision?	...
©	
  2012	
  	
  All	
  Rights	
  Reserved	
  
Loathe Lament Live Like Love
©	
  2012	
  	
  All	
  Rights	
  Reserved	
  
Act
Successful	
  
Implementa9on	
  &	
  
Improvement	
  
©	
  2012	
  	
  All	
  Rights	
  Reserved	
  
•  Check	
  out	
  our	
  learning	
  resources	
  available	
  
– www.Extr...
©	
  2012	
  	
  All	
  Rights	
  Reserved	
  
5	
  Sizzling	
  Ways	
  to	
  Spice	
  Up	
  
Your	
  Panel	
  Discussion	...
What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills
What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills
What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills
What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills
What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills
What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills
What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills
What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills
What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills
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What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills

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Slides to webinar:
Have you or your team ever made a really dumb decision? Of course, you’re making this observation in hindsight, but if we only knew then what we know now, would you or your team have made the same decision?
In this slideshow/seminar, master facilitator Kristin Arnold shares 5 traps and 5 practical techniques that will help you and your team:
• Address the “right” issue or problem
• Access and assess valuable information
• Answer the issue with the optimum solution or recommendation
• Act on the solution to achieve the desired results.

Published in: Business
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What Were You Thinking? 5 Ways to Jumpstart Your Team’s Critical Thinking Skills

  1. 1. What  Were   You  Thinking?   5  Ways  to  Jumpstart   Your  Team’s  Cri9cal  Thinking  Skills   March  13,  2014     High Stakes Meeting Facilitation  Team & Facilitator Training  Conversational Keynotes, Breakouts and Panels Specializing  in   Kristin J. Arnold, MBA,  CMC,  CPF,  CSP                                            ©  2012    All  Rights  Reserved        Tel:  480.502.2100  or  800.589.4733       Fax:      480.502.2102  or  888.884.9132       Email:  KrisHn@ExtraordinaryTeam.com   President,  QPC  Inc.  –  The  Extraordinary  Team   11890  E  Juan  Tabo  Road,  ScoSsdale,  AZ  85255   www.ExtraordinaryTeam.com  
  2. 2. What  were   you  thinking?  
  3. 3. 10 X
  4. 4. ParHcularly  from  the  leader  or  expert  
  5. 5. •  List  every  possible   problem  you  can  imagine   •  Pick  the  top  10  problems   – Show-­‐stoppers   – Highly  probable   – In  your  control   •  ProacHvely  plan  with   acHon  items   Gary  Klein,    Sept  2007  
  6. 6. TEE  UP  THE  PROCESS   GET  CREATIVE   EVALUATE  THE  POSSIBILITIES  
  7. 7. •  Tee  Up   – ObjecHve   – DefiniHons   – Process  
  8. 8. •  Brainstorm   – All  ideas  are  valid   – No  evaluaHon   – Hitch-­‐hiking  is  ok   – Don’t  seSle  too  early   – Third  Third  
  9. 9. •  EvaluaHon   – PrioriHze   – Organize   – Sort   – Synergize  
  10. 10. Inconsistent  with   mission,  vision,   values  or  brand   promise  
  11. 11. •  Fixated  Thinking   •  ConfirmaHon  Bias   •  Overconfidence  Bias   •  Messy  Thinking   •  Off  Branding   •  Google  Thinking  
  12. 12. Address Assess Answer Act Clear   Ar9cula9on  of   the  Issue   Thorough   Analysis  of  the   Issue   Well-­‐thought  Out   Solu9on  or   Recommenda9on   Successful   Implementa9on  &   Improvement  
  13. 13. Address Clear   Ar9cula9on  of   the  Issue  
  14. 14. Seen  as  a  gain,  more  flexible,  adaptable  and   willing  to  take  greater  risks   “Prospect  Theory”  
  15. 15. Seen  as  a  loss,  a  threat   with  greater  risks  and     consequences  
  16. 16. said  Gene  Kranz,  flight  director   during  the  Apollo  13  mission  
  17. 17. Assess Thorough   Analysis  of  the   Issue  
  18. 18. •  Ask,  “What  else  could  be  the  reason?”  at  least   10  Hmes   •  On  a  scale  of  1-­‐10,  grade  each  reason   •  Select  1,  2  or  3  core  issues    
  19. 19. 1.  We  do  not  have  enough  customers   2.  Our  customers  are  not  buying  enough   3.  We  are  not  converHng  enough  prospects  into   customers   4.  Our  adverHsing  and  promoHon  is  not  aSracHng   enough  customers   5.  Our  sales  are  not  large  enough  per  customer   6.  Our  customers  are  not  buying  frequently   enough  from  us   7.  We  do  not  have  enough  salespeople   8.  Our  salespeople  are  not  selling  enough  to  our   customers   9.  Our  salespeople  are  not  trained  well  enough  to   sell  in  a  tough,  compeHHve  market   10.  Our  customers  are  buying  too  much  from  our   customers   Developed  with  Brian  Tracy  
  20. 20. Answer Well-­‐thought  Out   Solu9on  or   Recommenda9on  
  21. 21. Op9on  Blue   Op9on  Orange   Op9on  Green  
  22. 22. ©  2012    All  Rights  Reserved   “It  sounds  like  we  are  making  progress.    Let’s   check  that  out  with  a  quick  straw  poll  to  see  how   close  we  are  to  a  consensus.    We’ll  go  around  the   table  to  understand  any  reservaHons  you  may   have.    Who’d  like  to  go  first?”  
  23. 23. ©  2012    All  Rights  Reserved   “Let’s  see  if  everyone  can  either  agree  with  or   agree  to  support  the  most  popular  alternaHve.     Let’s  start  with  Sally  (because  she  looks   recepHve  to  start!)  and  go  around  the  room.”  
  24. 24. ©  2012    All  Rights  Reserved   •  Public  or  Private  Poll   •  Live  with  the  decision?   •  What  are  your  reservaHons?   •  On  a  scale  of  1-­‐10   •  5  “L”  Straw  Poll  
  25. 25. ©  2012    All  Rights  Reserved   Loathe Lament Live Like Love
  26. 26. ©  2012    All  Rights  Reserved   Act Successful   Implementa9on  &   Improvement  
  27. 27. ©  2012    All  Rights  Reserved   •  Check  out  our  learning  resources  available   – www.ExtraordinaryTeam.com   •  Connect  on  Linked  In,  TwiSer,  Facebook   •  Watch  how  to  videos   – www.YouTube.com/user/QPCinc   •  Customized  programs   – FacilitaHon,  Team  &  PresentaHon  Skills  Training   – High  Stakes  MeeHng  FacilitaHon®  
  28. 28. ©  2012    All  Rights  Reserved   5  Sizzling  Ways  to  Spice  Up   Your  Panel  Discussion   June  12,  2014   www.ExtraordinaryTeam.com     ©  2011    All  Rights  Reserved  High Stakes Meeting Facilitation  Team & Facilitator Training  Conversational Keynotes, Breakouts and Panels Specializing  in   Kristin J. Arnold, MBA,  CMC,  CPF,  CSP                                            ©  2012    All  Rights  Reserved        Tel:  480.502.2100  or  800.589.4733       Fax:      480.502.2102  or  888.884.9132       Email:  KrisHn@ExtraordinaryTeam.com   President,  QPC  Inc.  –  The  Extraordinary  Team   11890  E  Juan  Tabo  Road,  ScoSsdale,  AZ  85255   www.ExtraordinaryTeam.com  

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