Future of the workplace

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My presentation at the CII-NID Design Summit on the Future of the Workplace. I present 10 design patterns for the workplace of the future

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Future of the workplace

  1. 1. Future of the Workplace Ashok Krish Head, TCS Innovation Labs – Web 2.0 Copyright © 2013 Tata Consultancy Services Limited 1
  2. 2. My Google Footprint 2 2
  3. 3. My Unofficial Social Networks 3 3
  4. 4. My Resume 4
  5. 5. My Unofficial Thoughts 5
  6. 6. My Photos 6
  7. 7. My Reading List My Reading List 7
  8. 8. My Music 8
  9. 9. 9 Krish Ashok Ruby on Rails iPhone Dev Collaboration Open Source Violin Innovation Knowledge Mgmt Guitar Cello Head, TCS Innovation Labs – Web 2.0 9 9 TCS CONFIDENTIAL 9
  10. 10. 10 We live in beautiful houses 10 TCS CONFIDENTIAL 10
  11. 11. 11 In large, ugly cities 11 TCS CONFIDENTIAL 11
  12. 12. 12 And drive beautiful cars 12 TCS CONFIDENTIAL 12
  13. 13. 13 In the most nightmarish traffic 13 TCS CONFIDENTIAL 13
  14. 14. 14 And work in beautiful office buildings 14 TCS CONFIDENTIAL 14
  15. 15. Only to use the most unusable software 15
  16. 16. The nature of enterprises is changing in unprecedented ways. Software is now everywhere Software Design Design of Software 16
  17. 17. So fixing Software goes a long way. It impacts processes and yes, culture too 17
  18. 18. Information is real time Online footprint is reputation Identity is collaboratively managed 18
  19. 19. People share first, think later Social filtering > expert recos Dunbar’s number > 140 19
  20. 20. Conversations > Brand message Connections > Designations Continuous Partial Attention 20
  21. 21. The Consumer Digital Experience 21
  22. 22. 2007 – the first year of college grads who do not remember an era without the internet 22
  23. 23. The Flexible Workplace 23 2
  24. 24. The DIY Work Culture 24 2
  25. 25. The Social Enterprise 25 2
  26. 26. The Mobile Workplace 26
  27. 27. 10 Design patterns for the Workplace of the Future 27
  28. 28. Patterns Anti-patterns I am the Workplace Cost of Coordination Ambient Awareness Spam and Noise Work is Play Play is play Nodes in a Network Social Savviness Virtual Teams Accountability 28
  29. 29. 1. I am the Workplace 29
  30. 30. Device Independent 30
  31. 31. Ubiquitous Access 31 3
  32. 32. There’s an app for that 32
  33. 33. Location Independent 33
  34. 34. I am the Workplace §  Access to enterprise knowledge & transactions from anywhere on any device §  BYOD 34
  35. 35. 2. Cost of Coordination 35
  36. 36. 3. Ambient Awareness 36
  37. 37. Social Networks & Expertise graphs 37
  38. 38. Communities of Practice 38
  39. 39. Experts from the edges 39
  40. 40. Ambient Awareness §  The Social Intranet – personalized knowledge streams over transactions §  Expertise and interest graphs §  Strong and Weak networks §  Public by default, private by choice §  Neutralizing the “I have contacts” advantage 40
  41. 41. 4. Noise and Spam 41
  42. 42. 5. Work is Play 42
  43. 43. Badges & Leaderboards 43
  44. 44. The Social Helpdesk 44
  45. 45. Curate your identity 45
  46. 46. Work is Play §  Gamification – Persuasive design – Empathic design – Intrinsic Motivation – Crowd computing 46
  47. 47. 6. Play is Play 47
  48. 48. 7. Nodes in a Network 48
  49. 49. Nodes in a Network §  Subliminal flattening of hierarchies §  Dunbar’s number ++ 49
  50. 50. A common anti-pattern in social networks is the emergence of the socialsavvy yet non-value adding individual. This, inside an enterprise can be a problem from the point of view of talent identification. 8. Social Savviness 50
  51. 51. 9. Virtual teams 51
  52. 52. Virtual Teams §  Self-forming teams §  Multi-level self-actualization & support for continuous partial attention 52
  53. 53. Virtual teams often have virtually no accountability 10. Accountability 53
  54. 54. Patterns Anti-patterns I am the Workplace Cost of Coordination Ambient Awareness Spam and Noise Work is Play Play is play Nodes in a Network Social Savviness Virtual Teams Accountability 54
  55. 55. Photo Credits (Creative Commons) §  Bombay apartments – Premshree Pillai http://www.flickr.com/photos/premshree/ §  Dharavi – Jon Hurd - http://www.flickr.com/photos/jonhurd/ §  Tata Nano – Balaji B http://www.flickr.com/photos/bbalaji/ §  Traffic in India – Joiseyshowaa http://www.flickr.com/photos/joiseyshowaa/with/2402764792/ §  Guy playing console – Luke Hayfield http://www.flickr.com/photos/altoexyl/ 55
  56. 56. Photo Credits (Creative Commons) §  Social Graph and Friend Wheel – Steve Jurvetson http://www.flickr.com/photos/jurvetson/ §  Wall St – David Ohmer http://www.flickr.com/photos/the-o/ §  Facebook like – Facebook(LET) http://www.flickr.com/photos/goiabarea/ 56
  57. 57. Thank you Copyright © 2013 Tata Consultancy Services Limited 57

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