Resource Sharing and Off Campus Users


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Resource Sharing and Off Campus Users

  1. 1. Resource Sharing and Off Campus Users Michele D. Behr NELINET Resource Sharing Annual Meeting June 19, 2009
  2. 2. Based on “Do off-campus students still use document delivery? Current trends” Co-authored with Julie Hayward, Head of Resource Sharing at WMU Presented at the Off Campus Library Services Conference March, 2008 Published in the Journal of Library Administration, volume 48, 2008.
  3. 3. Introduction Case study of WMU experience Survey Fall 2007 results NELINET survey results Interpretations Discussion
  4. 4. Western Michigan University Student-centered research institution located in Kalamazoo, MI 25, 000 students enrolled 140 undergraduate programs 67 masters programs 29 doctoral degree programs
  5. 5. Off-Campus Studies at WMU Educational opportunities offered online, through compressed video, or in person 8 regional sites located throughout the state of Michigan WMU Libraries supports these programs through Document Delivery Services Face-to-Face Instruction Web Subject Guides Electronic Reserves Reference/Research Consultation Services Embedded librarian in research intensive classes The library markets these services through web pages, advertisements, posters at the branch campuses, brochures, direct emails to off-campus faculty, and at orientation sessions
  6. 6. Off-Campus Students Approximately 3000 students were enrolled in off- campus programs for the 2005/2006 academic year Demographics 73% are female 48% 26-35 years 26% 36-45 years 20% 21-25 years Education, Health and Human Services, Psychology and Public Administration are the programs with the highest enrollments
  7. 7. Off-Campus Student Satisfaction Survey 545 WMU off-campus students surveyed in Fall of 2006 80% indicated they had been required to use library resources 60% were well informed about library research services 50% were satisfied or very satisfied with overall library services 35% said “no opinion or not applicable.”
  8. 8. Document Delivery Sept 1992, WMU began offering document delivery services to off-campus patrons Free service Materials were mailed or faxed to the patron In 1993 email requesting became available Web-based requesting became available when Clio was implemented in Sept 2002 Significant increase in requests from off-campus students with the addition of ILLiad and Electronic Document Delivery software in 2003
  9. 9. Document Delivery Requests WMU Document Delivery Requests 2562 in 03/04 3000 2500 2641 in 04/05 Num ner of requests 2000 Articles 1500 Books Significant Total 1000 decreases in 04/05 to 05/06, 500 particularly 0 2002/03 2003/04 2004/05 2005/06 2006/2007 article requests Year
  10. 10. Document Delivery Requests Overall turnaround time is 1.74 days. Loans 1.69 days Articles 1.87 days
  11. 11. Electronic Resources FY 02-03 through FY 20000 06-07, purchased 18000 16000 3,804 e-serials and 14000 60,060 e-books 12000 10000 8000 E-Serials 6000 E-Books Access to 19, 969 full 4000 text titles through 2000 aggregated databases 0 FY FY FY FY FY 02- 03- 04- 05- 06- 03 04 05 06 07
  12. 12. Case Study WMU Libraries experiencing a decrease in document delivery requests from off-campus students Article requests have significantly decreased Change in book requests are not as dramatic Total number of requests have leveled off from FY 05-06 to FY 06-07
  13. 13. Case Study WMU Libraries have increased access to a significant number of electronic resources Decrease in off-campus student enrollment (3, 295 students in AY 02-03 compared to 2, 920 in AY 05-06 These are significant factors contributing to the decline in document delivery services.
  14. 14. Why? Digital environment has created the opportunity for fast, efficient document delivery services Digital environment has also created the self- sufficient user locating resources for themselves Are other libraries also experiencing similar results?
  15. 15. Survey Developed a web-based survey with 13 questions through Solicited participants from 3 electronic distribution lists, OFFCAMP, ILLiad and ILL-L Participants were not required to answer all questions Survey was available for 3 weeks in November 07
  16. 16. Survey Questions Survey asked for statistics on document delivery for the last 5 years We also asked for stats on acquisition of electronic books and journals We asked respondents to tell us about what kinds of instruction they provided We asked about marketing initiatives Finally we asked about turnaround times, systems and level of automation
  17. 17. Survey Responses Variability in how people keep statistics Some institutions didn’t have books and articles broken out Some institutions include aggregators in their stats of e-journals Variation in academic and fiscal year reporting Lack of clarity in how people define “document delivery”
  18. 18. Institutions by Size Type of Institution Comm. College Large Medium Small Other
  19. 19. Enrollment The survey showed a definite trend toward increasing enrollment in Enrollm ent Change 120000 distance education 100000 programs 80000 Enrollment 2007 FTE 60000 Enrollment 2002 40000 20000 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Institution
  20. 20. E-journal Subscriptions and E-book Titles In 2002 average number of e-journal subscriptions of responding institutions was 11,084 In 2007 this number had risen 93% to an average of 21,381 In 2002 average number of e-book titles of responding institutions was 11,631 In 2007 this number had risen over 500% to 61,836
  21. 21. Article Requests Article Requests 8000 Series1 7000 Series2 Series3 6000 Series4 5000 Series5 Requests Series6 4000 Series7 3000 Series8 Series9 2000 Series10 1000 Series11 Series12 0 2002/03 2003/04 2004/05 2005/06 2006/07 Year
  22. 22. Average Article Requests Article Requests 5000 4500 Average Number of Requests 4000 3500 3000 2500 2000 1500 1000 500 0 2002/03 2003/04 2004/05 2005/06 2006/07 Year
  23. 23. Book Requests Book requests 4000 3500 Series1 Series2 3000 Series3 Series4 2500 Requests Series5 2000 Series6 Series7 1500 Series8 1000 Series9 Series10 500 Series11 0 Series12 2002/03 2003/04 2004/05 2005/06 2007/07 Series13 Year
  24. 24. Average Book Requests Book Requests 1200 1000 Average Number of Requests 800 600 400 200 0 2002/03 2003/04 2004/05 2005/06 2007/07 Year
  25. 25. Other Findings Responding institutions reported that their programs with the highest enrollments included: Education, Nursing, Business, and Allied Health fields The most popular forms of information literacy instruction included web pages and web based subject guides, face-to-face instruction, embedded librarians, and tutorials 8 institutions reported offering 5 or more methods
  26. 26. Other Findings Responding institutions reported that the most popular marketing initiatives include newsletters, orientation sessions for students, e-mails to students and faculty and web pages 88% of responding institutions reported being engaged in 3 or more methods of marketing their services
  27. 27. Other Findings Electronic delivery of materials is offered by 77% of our responding institutions Electronic transfer of requests from a database is in place at 61% of the responding institutions Turnaround times varied between less than 24 hours and up to 7 days Average seems to be between 2 and 3 days
  28. 28. Selected Comments The majority of our book requests are for the class textbooks. We've noticed over the past several years that the number of items we've supplied to students has steadily dropped, but that the number of students who've contacted us has steadily risen! Our reasoning is that most students are finding what they need through our full text options, but since there are more distance students, more of them are coming to us for those few items they can't find online themselves. We discourage sending books to patrons through the mail. We have-but we try to get the DE students to use a library closer to where they live. Mailing books cuts down on the loan period.
  29. 29. NELINET Survey Results Original survey was rerun for conference attendees Responses were received from 11 institutions 1 Community College 1 four-year college (undergrad only) 6 small colleges (enrollment under 10,000) 1 medium size university (enrollment 10-25,000) 1 large university (enrollment over 25,000) 1 hospital library
  30. 30. NELINET Survey Results Average enrollment in DE programs in 2003- 2004 : 1003 Average enrollment in DE programs in 2007- 2008 : 1839 Top departments offering DE programs: Business, Nursing, Allied Health, Education
  31. 31. NELINET Survey Results: Average Requests 2500 2000 1500 Books Articles 1000 500 0 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008
  32. 32. NELINET Survey Results E-journal subscriptions: 2003-2004: 2260 2007-2008: 9290 E-book titles: 2003-2004: 1156 2007-2008: 10,862
  33. 33. NELINET Survey Results Electronic delivery of articles and book chapters: 9 yes 1 no Automatic transfer of citation data into ILL system: 4 yes 6 no
  34. 34. NELINET Survey Results Turnaround time for articles Varied between 24 hours to 7-10 days Average: 2.3 days Average turnaround time for books Varied between 2 days and 2 weeks Average 5.6 days
  35. 35. Interpretations / Explanations Huge increase in availability and access to resources in electronic format Students becoming more self sufficient and hesitant to ask for help Concept of “good enough” Lack of awareness of services Lack of knowledge on how to access services Instructors embedding resources in courses What have we missed?
  36. 36. Discussion Questions? What is your experience with document delivery trends? Which of our interpretations resonate with you? What else might we be missing out of the data? How important is document delivery to your students / faculty? Books? Articles? How does automation of the process effect how it is used?
  37. 37. What happened last year at WMU? Electronic resources continued to increase Enrollments in DE courses are going up More “general education” courses being offered online Total book requests for 07/08: 216 Total article requests for 07/08: 2941
  38. 38. What Next? Several possibilities for follow up on these issues Citation analysis study Are their differences in usage of document delivery between undergrad and graduate students? Analysis of publication dates of requested materials What are users perceptions of the value of document delivery?
  39. 39. References Arnold, J., Sias, J., & Zhang, J. (2002) Bring the library to the students: Using technology to deliver instruction and resources for research. Journal of Library Administration, 37 (1/2), 27-37 Boukacem-Zeghmouri, C., et. al. (2006) Analysis of the downward trend in document supply in pharmacology: a case study from INIST in France (part 1). Interlending & Document Supply, 34 (4), 177-185 Dieterle, W. (2002) Digital document delivery to the desktop: Distance Is no longer an issue. Journal of Library Administration, 37 (1/2), 243-250 Kelley, K. B., & Orr, G. J. (2003) Trends in distant student use of electronic resources: A survey. College and Research Libraries, 64 (3), 176-191 Lebowitz, G. (1997) Library service to distance students: An equity issue. The Journal of Academic Librarianship, 25 (4), 303-308 Liu, Z., & Yang, Z. Y. (2004) Factors influencing distance-education graduate student’s use of information sources: A user study. The Journal of Academic Librarianship, 30 (1), 24-35 Tunon, J. & Brydges, B. (2006) A study on using rubrics and citation analysis to measure the quality of doctoral dissertation reference lists from traditional and nontraditional institutions. Journal of Library Administration, 45 (3/4), 459-481.
  40. 40. Contact information Michele D. Behr Associate Professor University Libraries, Off Campus Services 2017 Waldo Library Western Michigan University Kalamazoo, MI 49008-5353 Phone 269-387-5611
  41. 41. Discussion questions 1. What are the challenges of ILL services to DE students? 2. What can we learn from serving DE students that may transfer over to services for on campus students? 3. What we need in terms of technology and automation to be able to serve the DE student better? 4. How do you need to adapt your current ILL workflow to serve DE students better? 5. Is there a need to even consider separate services for DE students-- maybe one size fits all is better? 6. How could we adapt current resource sharing agreements to better serve DE students?