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NELINET Annual Meeting 2007
Redesigning Library Spaces for
Service:
Aligning Physical and Virtual Spaces
Rob Favini
Progra...
NELINET Annual Meeting 2007
Physical and Virtual Space
Planning
Physical Library
– Planning timeframe
• 10-30 years
Virtua...
NELINET Annual Meeting 2007
Objective:
To create an engaging physical environment
and a robust virtual environment
Structuring Physical Facilities
“Wired, wired
everywhere:
… students can
switch from
books to
laptops
effortlessly.”
* Sou...
NELINET Annual Meeting 2007
The Physical Library as Airport:
Types of Spaces
• Active service space [airport ticket counte...
NELINET Annual Meeting 2007
Designing Libraries for the
Informal Learning Landscape
• Create informal and nontraditional l...
NELINET Annual Meeting 2007
Use Technology to Enable Effective
Services and Content
Examples
User space considerations
Num...
NELINET Annual Meeting 2007
Physical Design Principle:
Design for Mobility
• Enable staff to provide service wherever and
...
NELINET Annual Meeting 2007
Design Principle: Develop a Multi-
Year Technology Planning Cycle
• Envision possible scenario...
NELINET Annual Meeting 2007
From Virtual to Physical Spaces
• Visitor Ratio
– 3 of 4 visitors at the Metropolitan Museum g...
NELINET Annual Meeting 2007
Libraries on the Web
Putting your best virtual foot forward!
NELINET Annual Meeting 2007
NELINET Annual Meeting 2007
Ensuring Robust Physical and Virtual
Technology Environments
• Strong IT support
• Numerous an...
How Well Do Your Physical and
Virtual Sites Align?
Goal Physical Virtual
Ease of access
Ease of use
Collaboration-
enabled...
Multi-Year Physical Facilities:
Planning Assumptions
Today
(2007)
Two-to-Five Years
(by 2012)
Ten Years
(by 2017)
Multiyea...
NELINET Annual Meeting 2007
Rob Favini
favini@nelinet.net
+1-800-NELINET ext. 1938
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Redesigning Library Spaces for Service: Aligning Physical and Virtual Spaces

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Redesigning Library Spaces for Service: Aligning Physical and Virtual Spaces

  1. 1. NELINET Annual Meeting 2007 Redesigning Library Spaces for Service: Aligning Physical and Virtual Spaces Rob Favini Program Director Educational Services favini@nelinet.net
  2. 2. NELINET Annual Meeting 2007 Physical and Virtual Space Planning Physical Library – Planning timeframe • 10-30 years Virtual Library – Planning timeframe • 1-3 years “Technology years are like dog years, only shorter.” - David Gelernter Research Collections Quiet study Collaboration Social space
  3. 3. NELINET Annual Meeting 2007 Objective: To create an engaging physical environment and a robust virtual environment
  4. 4. Structuring Physical Facilities “Wired, wired everywhere: … students can switch from books to laptops effortlessly.” * Source: “At Dartmouth, Advanced Wi-Fi.” New York Times (May 4, 2005) “We no longer need to build around technology, but technology will increasingly be available in 'undefined spaces,' which is where 'teaching & learning' will take place. There is no longer a need for reading rooms in a digital era.” – William J. Mitchell, Professor of Architecture, MIT
  5. 5. NELINET Annual Meeting 2007 The Physical Library as Airport: Types of Spaces • Active service space [airport ticket counters] – Major service areas (e.g., circulation desk) – Useful for quick transactions • Transitional space [airline waiting areas] – Places to work or gather before and after class – Wireless access, outlets, furniture to support learning • Blended [shopping and restaurants] – e.g., library cafes, to mix eating, relaxing and study – Blend open and collaborative group study spaces • Quiet sanctuaries [private airline lounges] – Quiet spaces for private study, meditation, reflection Partial source: Scott Carlson. “Campus Planners Have a Tech-Savvy Generation's Needs to Consider.” (July 11, 2006)
  6. 6. NELINET Annual Meeting 2007 Designing Libraries for the Informal Learning Landscape • Create informal and nontraditional learning environments • Create environments that support improvisation – Enable group study (spacious, inviting, social spaces) – Encourage experiential learning – Technology-enabled • laptop-friendly • (WiFi, electricity) – Illuminated by natural light Partial source: Scott Carlson. “Campus Planners Have a Tech-Savvy Generation's Needs to Consider.” Chronicle of Higher Education (July 11, 2006)
  7. 7. NELINET Annual Meeting 2007 Use Technology to Enable Effective Services and Content Examples User space considerations Number and types of seats Number and placement of electrical outlets Relative placement of different operations Portability When and how will changes in battery technologies affect portable devices? Will people cyber-loiter in the cafe for hours listening to music on iPods while doing Email or talking on cell phones? Design for Flexibility, Not a Specific Technology
  8. 8. NELINET Annual Meeting 2007 Physical Design Principle: Design for Mobility • Enable staff to provide service wherever and whenever users need assistance • Use virtual reference to engage users • WiFi-enabled laptops for reference or circulation staff are likely an essential part of the work environment • Design for flexibility! Movable Desks
  9. 9. NELINET Annual Meeting 2007 Design Principle: Develop a Multi- Year Technology Planning Cycle • Envision possible scenarios – How will technology and library services may change over the next 3, 5, 10, or 20 years? – Plan for a technology obsolescence cycle of 12-18 months – Specific scenarios are less critical than developing services that will enable your preferred scenarios to occur • Develop spaces that are easily reconfigured to adapt to future content format and service changes Service Kiosks Large, immovable service desks will be difficult to change as e- services become dominant
  10. 10. NELINET Annual Meeting 2007 From Virtual to Physical Spaces • Visitor Ratio – 3 of 4 visitors at the Metropolitan Museum go only to the web site and never enter the building • Complement and Augment – How can virtual and physical sites become seamless to extend the value of the other? • Signage – What words are used in the building or on the web site? Are they meaningful to librarians, but make no sense to the user? Are they readable and in appropriate locations? • Marketing value – How can the web site be used as a marketing tool to provide a different experience virtually than we can provide physically? • Interactivity: – How can the web site be made more interactive – to see the collections, to respond in real time, to create community wikis?
  11. 11. NELINET Annual Meeting 2007 Libraries on the Web Putting your best virtual foot forward!
  12. 12. NELINET Annual Meeting 2007
  13. 13. NELINET Annual Meeting 2007 Ensuring Robust Physical and Virtual Technology Environments • Strong IT support • Numerous and powerful workstations • Ubiquitous WiFi • Institutional and community digital repositories • Enable the creation and sharing of content • Effective discovery and use systems
  14. 14. How Well Do Your Physical and Virtual Sites Align? Goal Physical Virtual Ease of access Ease of use Collaboration- enabled Places to relax Support instruction Technology- friendly Too many walls? Too many clicks? Movable furniture? Access too structured or not well organized? Is there sufficient collaborative space? Are there any online collaborative tools? Is there a café? Any “entertainment” sections of the site to keep users engaged? Any classrooms or instructional space? Any education or course-related materials? WiFi available? Enough electrical sockets? Does the web site advance the library?
  15. 15. Multi-Year Physical Facilities: Planning Assumptions Today (2007) Two-to-Five Years (by 2012) Ten Years (by 2017) Multiyear Implications o Learning commons o Cafes o Library provides flat screens, laptops, wireless o Virtual reference o Collaborative study & research o Library e-content services provided through a single portal o Most content accessed electronically o Role of library as social place becomes more important than repository of physical material o Library portal services provide content integration, and are fully available anywhere, anytime o Fifth generation portable, fully functional and integrated information, entertainment, and communications devices o Browsing is only a virtual experience o Portals replaced by high functioning (broadcast-quality) access systems to all information sources o Ubiquitous wireless connectivity throughout the building o Adequate electrical outlets available, but do not over- develop (will be replaced by high capacity batteries) o No stationary work carrels: spaces and tables are easily movable and modified o No stationary service desks o Ample collaborative work space o Glare-free environments throughout building
  16. 16. NELINET Annual Meeting 2007 Rob Favini favini@nelinet.net +1-800-NELINET ext. 1938

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