Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

How To Stay Relevant In Your Institution


Published on

Published in: Education, Technology
  • Be the first to comment

  • Be the first to like this

How To Stay Relevant In Your Institution

  1. 1. How to Stay Relevant in Your Institution Nelinet Seminar June 24, 2009
  2. 2. Behaviors  Listening  Assessment of skill sets  Non traditional approach to skill development and personal goal setting/apply to solution space  Take small “successful steps”/Validation  Flexibility and lean
  3. 3. Behaviors  Do things, but communicate them!  Marketing and customer relationship management  Thought leadership: How to get to next level
  4. 4. Enterprise Information Management  Information Asset Management  Library Management: Staff Development  Vendor Portfolio Management  Knowledge Management/Records Management  Archives
  5. 5. Information Asset Management  Different delivery modes: transparency & security  New ways of approaching delivery, delivery timelines and delivery to different devices  User facilitated feedback—blogs, wikis  Desktop mentoring, reinforce resource distinctions with the customer  Personal ‘touch’  Philosophical first point of contact/triangulate sources/Corporate Water Coolor
  6. 6. Library Management: Staff  Staff cross-training  Continuing education  Foster non traditional skills, roles, continuing education and goals  Project ownership, gratification, solution development  Cross training: opportunities to develop new skills and delight customers
  7. 7. Vendor Portfolio Management  Resource selection  Ascertain access restrictions and license appropriately  Evaluate pricing scenarios vs. access  Evaluate enterprise needs  Consolidate existing contracts  Identify redundancies
  8. 8. Knowledge Mgt/Records Mgt  Partner  Drive
  9. 9. Archives  Corporate memory  Preserve physical items but provide cataloged access, descriptions, patent information, photos and inventor video  Direct pipeline to and from Records Management  Oral histories  YouTube formula
  10. 10. Value Proposition  Case studies, specific examples – Translations – Internal Knowledge Bases – Sharepoint sites: Technology Codes – Insightful programs with delivery in multiple formats—mobile collaboration – Manage individual subscriptions, productive for sourcing groups
  11. 11. Value Proposition  Portal, Build and/or Manage  Deliver compelling and driving content in multiple channels and mobile platforms  Transparency  Flex expertise to affect fast turnaround  Creating Powerpoint slides with data, charts and providing high level analysis/packaging for research  Federated searching
  12. 12. Profitability  External Resources/Knowledge Bases: – Licensed databases – E-journals – E-books – E-reference books – Language programs for commuters – Shared services, leverage pricing and access
  13. 13. Profitability  Internal Resources/Knowledge Bases – Sketches, photographs, plans and databases that contain licensing information, contracts, statements of design and/or statements of work, nondisclosure agreements, legacy and historical documents, technical information, subject matter expertise and patents
  14. 14. Globalization  Increase access to information  Make better use of existing resources  Maximize access  Contract for limited usage for niche tools, resources and databases  Results in time savings and better communications  Levels the “time zone playing field”
  15. 15. Innovation  Database/directory of intellectual capital – Talents/expertise easily accessible – Connect the dots between its collective knowledge and product development and brand awareness – Reduce time to design and time to market with lessons learned, expert contacts, reducing cost of quality
  16. 16. Risk Management  Anticipate risks and potential problems  Leverage alert system to percolate issues, identify risk areas and escalate actionable items upward – A particular emphasis on legislation issues and changes – A particular emphasis on standards changes
  17. 17. Talent Management  Retain the knowledge of departing workers  Create a process to capture and store potential lost knowledge  Essential information passed from one generation to the next  Different modes of delivery—podcasts, wikis, Blackberry, IPhone
  18. 18. Creating Value: Navigating the Information Deluge  Maximizing effectiveness  Changing nature of information services  Needle in the haystack  Differentiate proprietary sources
  19. 19. Opportunities  Listen, listen, listen  Connect business pain points and identify opportunities to leverage library skill sets  Start small and build a reputation for delivering value and success  Spend time building relationships and partnerships  Be ready to accept your ‘seat at the table’
  20. 20. Questions?  Thank you!  Contact information: Cheryl Duggan Manager, Knowledge Network Bose Corporation (508)766-6599/