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Going where they are:  Developing an IM reference service & Catalog Widgets in Facebook Debbie Herman & Susan Slaga Centra...
 
Starting a new IM/Chat Service at CCSU <ul><li>Offer a local more personalized service in addition to the InfoAnytime Chat...
Challenges for IM Reference <ul><li>We wanted an IM service that was… </li></ul><ul><li>Easy and familiar for students </l...
The solution <ul><li>AIM (AOL Instant Messenger) </li></ul><ul><li>Meebo </li></ul>
Meebo
Creating a Meebo Me Widget
Code <ul><li><!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com...
The Result
AIM Status Indicators <ul><li>AIM Presence Services http://developer.aim.com/presenceMain.jsp </li></ul><ul><li>Online Sta...
Meebo Link Code Example <ul><li><a href=&quot;#&quot; onClick=&quot;popup('widget.meebo.com/mm.swf?aiWjUjHhvB', 'Meebo', 3...
Code <ul><li><!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com...
Training <ul><li>Read article Zuho, MLIS, Fu, Mark Love, MS, Scott Norwood, MLIS, and Karla Massia, MA. &quot;Applying RUS...
Promotion <ul><li>Table tents and pens </li></ul><ul><li>Campus Listservs </li></ul><ul><li>Announcements to classes </li>...
 
 
 
Facebook Facts <ul><li>Made API available to developers in May 2007 </li></ul><ul><li>PHP5 is the official development pla...
Steps involved in creating a FB app <ul><li>Need access to a web server with PHP running </li></ul><ul><li>Install FB deve...
FB Developer Application
Useful Documentation for FB Library Developers <ul><li>Anatomy of a Facebook Application http://developers.facebook.com/an...
 
Burritt Library Outpost on  FB
appinclude.php  & dashboard.php  code snippets <ul><li><-- FROM appinclude.php --> </li></ul><ul><li>$appapikey = ' PUT_YO...
index.php code snippet <?php // includes require_once 'appinclude.php'; require 'dashboard.php'; ?> <div style=&quot;paddi...
Submitting Your FB Application <ul><li>Submit your app via the FB developer application </li></ul><ul><li>Need a minimum o...
FB App Submission Page
Questions? <ul><li>Debbie Herman, CCSU Digital Resources Librarian,  [email_address] ; 860-832-2084; AIM: debbieatlibrary ...
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Going where they are: Developing an IM reference service & Catalog Widgets in Facebook

  1. 1. Going where they are: Developing an IM reference service & Catalog Widgets in Facebook Debbie Herman & Susan Slaga Central Connecticut State University
  2. 3. Starting a new IM/Chat Service at CCSU <ul><li>Offer a local more personalized service in addition to the InfoAnytime Chat Service </li></ul><ul><li>Needed to offer a more up to date reference service for students who IM regularly </li></ul><ul><li>Had to deal with resistance from some senior staff members </li></ul><ul><li>Students are using IM already </li></ul><ul><li>Benefits of an IM/Chat service </li></ul>
  3. 4. Challenges for IM Reference <ul><li>We wanted an IM service that was… </li></ul><ul><li>Easy and familiar for students </li></ul><ul><li>Flexible </li></ul><ul><li>Relatively easy for staff to learn </li></ul><ul><li>Low cost </li></ul>
  4. 5. The solution <ul><li>AIM (AOL Instant Messenger) </li></ul><ul><li>Meebo </li></ul>
  5. 6. Meebo
  6. 7. Creating a Meebo Me Widget
  7. 8. Code <ul><li><!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com/ and get your widget! --> <embed src=&quot;http://widget.meebo.com/mm.swf?tFHbfiohgU&quot; type=&quot;application/x-shockwave-flash&quot; wmode=&quot;transparent&quot; width=&quot;190&quot; height=&quot;275&quot;></embed> </li></ul>
  8. 9. The Result
  9. 10. AIM Status Indicators <ul><li>AIM Presence Services http://developer.aim.com/presenceMain.jsp </li></ul><ul><li>Online Status Indicator http://www.onlinestatus.org / </li></ul><td> <a href=&quot;aim:GoIM?screenname=debbieatlibrary&quot;> <img src=&quot;http://big.oscar.aol.com/debbieatlibrary?on_url=http://library.ccsu.edu/images/chat_status_on.gif&amp;off_url=http://library.ccsu.edu/images/chat_status_off.gif&quot; border=&quot;0&quot; class=&quot;underline&quot;> Debbie Herman</a> </td> <td class=&quot;norm&quot;>debbieatlibrary</td>
  10. 11. Meebo Link Code Example <ul><li><a href=&quot;#&quot; onClick=&quot;popup('widget.meebo.com/mm.swf?aiWjUjHhvB', 'Meebo', 300, 300); return false&quot;> Click here</a> to chat or leave an offline message. </li></ul>
  11. 12. Code <ul><li><!-- Beginning of meebo me widget code. Want to talk with visitors on your page? Go to http://www.meebome.com/ and get your widget! --> <embed src=&quot;http:// widget.meebo.com/mm.swf?tFHbfiohgU &quot; type=&quot;application/x-shockwave-flash&quot; wmode=&quot;transparent&quot; width=&quot;190&quot; height=&quot;275&quot;></embed> </li></ul>
  12. 13. Training <ul><li>Read article Zuho, MLIS, Fu, Mark Love, MS, Scott Norwood, MLIS, and Karla Massia, MA. &quot;Applying RUSA Guidelines in the Analysis of Chat Reference Transcripts.&quot; College & Undergraduate Libraries 13.1 (2006): 75-88. to view examples of transcripts and applying RUSA guidelines </li></ul><ul><li>Practicing with each other </li></ul><ul><li>Remembering to log on and off </li></ul>
  13. 14. Promotion <ul><li>Table tents and pens </li></ul><ul><li>Campus Listservs </li></ul><ul><li>Announcements to classes </li></ul><ul><li>Facebook flyer </li></ul>
  14. 18. Facebook Facts <ul><li>Made API available to developers in May 2007 </li></ul><ul><li>PHP5 is the official development platform </li></ul><ul><li>5,000+ applications developed to date </li></ul><ul><li>100 new applications daily </li></ul><ul><li>More than half of Facebook users are outside of college </li></ul>
  15. 19. Steps involved in creating a FB app <ul><li>Need access to a web server with PHP running </li></ul><ul><li>Install FB developer application </li></ul><ul><li>Review docs available at </li></ul><ul><li>http://developers.facebook.com/ </li></ul><ul><li>Get familiar with FBML (Facebook markup language) </li></ul><ul><li>In the Developer Application, generate an API key for your app </li></ul>
  16. 20. FB Developer Application
  17. 21. Useful Documentation for FB Library Developers <ul><li>Anatomy of a Facebook Application http://developers.facebook.com/anatomy.php </li></ul><ul><li>FB Step-by-Step Guide to Creating an Application (includes a sample app.) http://developers.facebook.com/step_by_step.php </li></ul><ul><li>Ryerson Library’s FB Application http://www.ryerson.ca/library/iii/facebook.html </li></ul><ul><li>Facebook Groups : FacebookAppsForLibraries, Library 2.0 Interest Group, Facebook Developers </li></ul>
  18. 23. Burritt Library Outpost on FB
  19. 24. appinclude.php & dashboard.php code snippets <ul><li><-- FROM appinclude.php --> </li></ul><ul><li>$appapikey = ' PUT_YOUR_API_KEY_HERE '; </li></ul><ul><li>$appsecret = ' PUT_YOUR_SECRET_KEY_HERE '; </li></ul><ul><li>$appcallbackurl = ' http://www.YOURSERVER.com/APP_DIRECTORY/ ';  </li></ul><ul><li>$appInternalURL = ' http://apps.facebook.com/CANVAS_PAGE_URL/ '; </li></ul><-- FROM dashboard.php --> <fb:dashboard> <fb:action href=&quot;index.php&quot;>Main</fb:action> <?php /*insert your other pages here */ ?> <fb:help href=&quot;help.php&quot; title=&quot;Need help&quot;>Help</fb:help> </fb:dashboard>
  20. 25. index.php code snippet <?php // includes require_once 'appinclude.php'; require 'dashboard.php'; ?> <div style=&quot;padding: 20px;&quot;> <!-- Image for the header ---> <img src=&quot;<? echo $appcallbackurl; ?>banner-new3a.gif&quot; /> <br /> <h2>Hello <fb:name firstnameonly=&quot;true&quot; uid=&quot;<?=$user?>&quot; useyou=&quot;false&quot;/>, Welcome to the Burritt Library on Facebook.</h2> <br /> <hr /> <br/> <table cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot;> <tr><td valign=&quot;top&quot;> <table cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot;> <tr> <th>External Links</th> </tr> <tr> <td><a href=&quot;http://library.ccsu.edu&quot; target=&quot;_new&quot;> <li> Library Home Page</li></a></td> </tr> <tr><td><a href=&quot;http://library.ccsu.edu/help/aska&quot; target=&quot;_new&quot;><li>Ask-A-Librarian</li></a></td></tr> <tr> <td><a href=&quot;http://www.consuls.org&quot; target=&quot;_new&quot;> <li>Library Catalog (CONSULS)</li> </a></td> </tr>
  21. 26. Submitting Your FB Application <ul><li>Submit your app via the FB developer application </li></ul><ul><li>Need a minimum of 5 people using your app in order to submit </li></ul><ul><li>Applications MUST utilize the FB platform </li></ul><ul><li>Caveat regarding library catalog search widgets and ToS </li></ul>
  22. 27. FB App Submission Page
  23. 28. Questions? <ul><li>Debbie Herman, CCSU Digital Resources Librarian, [email_address] ; 860-832-2084; AIM: debbieatlibrary </li></ul><ul><li>Susan Slaga, CCSU Assistant Reference Librarian, [email_address] ;860-832-2095; AIM: sjs642 </li></ul>
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