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Kieran Ryan B.Sc. (Information Systems), BA (Hon) Law
Address:

Email:

4 The Red Gap
Barndarrig
County Wicklow
kpryan.wic...
________________________________________________________________________
Phoneware Ltd – Software Development Company spec...
EDUCATION AND CERTIFICATION
2013 – ????

Cisco CCNA Routing & Switching

2009 – 2013

B.A. (HONS) Law (First Class)

IT Ca...
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Kieran Ryan CV (Business Development Executive /Pre-Sales Engineer)

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I am an experienced business development executive with a technical acumen and have over 20 years’ experience in the IT/Telecommunications service industry.


Highly experienced in the delivery of both Sales and Technical presentations within domestic and international markets (presented at CxO level in over 40 US states, Ireland, UK and mainland Europe) and as a result I have contributed significantly to winning new business

Published in: Technology, Business
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Kieran Ryan CV (Business Development Executive /Pre-Sales Engineer)

  1. 1. Kieran Ryan B.Sc. (Information Systems), BA (Hon) Law Address: Email: 4 The Red Gap Barndarrig County Wicklow kpryan.wicklow@gmail.com Mobile No: Home No: LinkedIn: PPS No: +353 87 2452116 + 353 404 48913 linkedin.com/in/kieranr 5417256F CAREER S UMMARY I am anexperienced business development executivewith a technical acumen and have over 20 years‟ experience in the IT/Telecommunications service industry. I have in-depth experience in all stages of the product life cycle, from sales/technical presentations to system and user acceptance testing, followed by system implementation and user training. I am customer-focused, profit driven and a team leader and player that strongly believes in promoting customer loyalty by ensuring that the customer fully utilises the value of the solutions and services provided. “Kieran has the rare talent where he is technically proficient and will spend the time to understand a client‟s environment to solve their real business issues. He not only a good communicator, but also understands how to articulate a solution‟s business value in front of CXO level personal” Tim Gentry Managing Director at Avaya ANZ SUMMARY OF QUALIFICATIONS  Formed a successful team with my Sales Director and assisted in securing Phoneware‟s largest client, the US Department of State. Taking almost 3 years to secure but resulting in two 5 year term contracts to supply telecommunications software to all US embassies worldwide.  Highly experienced in the delivery of both Sales and Technical presentations within domestic and international markets (presented at CXO level in over 40 US states, Ireland, UK and mainland Europe) and as a result I have contributed significantly to winning new business.  Proven track record as an account manager/technical trainer. Willing to go the „extra mile‟ to ensure customer satisfaction.  Developed Project Requirement specifications (Business and Technical) including training and instructional material. Recent accounts include: Irelands Largest City Council (€40k approx.), US Embassy Cairo (€30k approx.). PROFESSIONAL EXPERIENCE F6tech – A global information services provider for the automotive industry. 2012 to July 2013 – PRE-SALES ENGINEER  Supporting sales productivity and deal flow by securing the “technical close” in complex solutions. I worked closely with F6Tech Sales Team so to align solution design with customers‟ business requirements. Presented at director level to one of the largest MNO‟s to ensure a successful product launch. I was also responsible for providing coaching and professional development to team members and sales associates in order to enhance their product knowledge and technical sales skills. OTHER RESPONSIBILITIES INCLUDED:  Reviewing the current status of client technology processes.  Assisting with the design and modification of product configurations to meet client requirements.
  2. 2. ________________________________________________________________________ Phoneware Ltd – Software Development Company specialising in the telecommunications industry. 1999 to October 2012– ACCOUNT MANAGEMENT & TECHNICAL TRAINER  March 2012: Worked as part of a successful team and in collaboration with Avaya Government Solutions (Virginia) in securing an order for Phoneware's latest software release which will be deployed by the US Department of State in over 100 of its embassies and overseas missions. Projected revenue: €4 million over 3 years.  Maintaining customers‟ existing revenue spends and strategically introduced additional products and services. Most recent clients include:  One of Ireland‟s largest city councils with an estimated worth: €40k with annual revenue of €8k.  US Embassy Cairo: $30k  Designing and delivering sales presentations to both user groups and clients from SME‟s to large corporates.  Created and presented multilevel classroom courses on Phoneware‟s products to end users with varying levels of skills, knowledge, and abilities. (sample client list available on request)  Responsible for the implementation and training of Phoneware LTD‟s software applications and assisted with the configuration of the Avaya formerly Nortel range of Meridian 1 / CS1000‟s PBX systems for our client base. 1997 to 1999 – BUSINESS DEVELOPMENT (US BASED)  Key player in the development of the North American market. Set-up and managed the Californian Sales Support Office.  Travelled extensively throughout the US and delivered sales presentations to over 50 user groups across 40 States. Allowing me time not only to bring clients on board but it also to do some market research and determine the true needs of the client. CLIENTS SECURED INCLUDE:  El Paso County, CO : $50k  Freightliner Corporation, OR: $20k  Commonwealth Health Corporation, KY: €30k  Canadian Tire Corporation, ON: $50k 1996 to 1997 – SOFTWARE DEVELOPER  Researched and assisted in the development of Phoneware‟s initial products so to ensure product marketability.  Visual Basic Programmer _______________________________________________________________________ FTS Ltd –PC & Peripheral supplier to SME‟s, Government and Corporate bodies. 1991 to 1996 – INSTALLATIONS ENGINEER  Implemented large Novell based networking systems for multinationals, governmental and semistate bodies.  Supported client hardware and software both on-site and at a service desk level  CLIENTS MANAGED: Allergan, AST, Departments of the Revenue Commissioners, Social Welfare and Environment, Telecom Éireann, Bord na Mona, RTE (including Eurovision Song Contests 1994 - 1996)
  3. 3. EDUCATION AND CERTIFICATION 2013 – ???? Cisco CCNA Routing & Switching 2009 – 2013 B.A. (HONS) Law (First Class) IT Carlow 2000 – 2002 B.Sc. (HONS) Information Systems Trinity College, Dublin 1994 – 1997 Diploma in Information Systems Trinity College, Dublin ADDITIONAL INFORMATION OTHER SKILLS  Strong communication skills both oral and written with good 'people skills‟ to match. Comfortable working in any client facing roles.  16 years‟ experience administering and supporting the Avaya range (formerly Nortel) of Meridian 1 / CS1000 PBX systems both in-house and at a customer level.  Strong experience in technical writing, training, instructional design, course development, and resource coordination. INTERESTS:  Golf, Running, Cycling, and General Outdoor Activities OTHER:  Member of the Board of Management of St. Mary‟s National School, Barndarrig. Committee Member of Asgard Swimming Club, Arklow, Co. Wicklow. REFEREES Available on request.

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