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Reference work


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Reference work

  1. 1. Important things to remember when conducting <br />Reference Work<br />Created by Kathryn Poland<br />
  2. 2. Role as a librarian:<br />Must be ethical in our behavior even when there are not clear cut choices.<br />We are largely responsible for monitoring our own behavior<br />We must help students in the Reference process and be willing to show them how to find their answer. <br />Here are some goals to remember when assisting students through the reference process.<br />
  3. 3. Goal #1: Respect all patrons<br />Do not intimidate students<br />Use nonverbal cues correctly<br />Do not discriminate based on<br />Clothes<br />Conduct<br />Characteristics in general <br />
  4. 4. Goal #2: Set priorities during reference queries<br />Handle request in the order they are received<br />Request made in-house receive first attention<br />Do not give unfair preference due to <br />Use of certain medium (phone, e-mail, etc.)<br />Time limitations<br />
  5. 5. Goal #3: Be thorough in the search technique<br />Students will accept whatever service the librarian provides<br />It is the librarian’s duty to offer options if the answer in incomplete<br />Interlibrary loan or other remote location<br />Finding a more complete answer will require more time and effort.<br />
  6. 6. Goal #4: When dealing with controversial issues, both sides must be considered.<br />Follow the Library Bill of Rights<br />We must deal with social norms that usually dictate against the consideration of the minority viewpoint<br />If we don’t consider both sides then we erode the foundation of the democratic process.<br />
  7. 7. Goal #5: Hours that serve the students<br />Hours should mirror the school hours<br />A professional librarian should be available during the times that the library is open.<br />
  8. 8. Goal #6: Teaching should be woven into the information gathering process.<br />School libraries should work towards developing life-long learners<br />Reference work involves two jobs:<br />Provide answers to queries<br />Teach the skill necessary for students to be self-sufficient in finding information<br />
  9. 9. Goal #7: Must remember user’s rights.<br />Library Bill of Rights gives minors the same rights as adults<br />Any information in the library should be made available for students to access. <br />
  10. 10. Goal #8: Paying for services<br />Try not to charge students for computer printout, photocopying, etc.<br />Why? <br />School is already supported by taxes<br />Not all students are able to pay for services.<br />