Be the first to like this
As a first-of-its-kind initiative in the Indian IT outsourcing
market, KPMG has initiated the ‘Service Provider Performance and Satisfaction’ (SPPS) Study. The SPPS Study is a broadranging investigation into organisations’ satisfaction with the IT service providers they employ. The KPMG SPPS Study has been recognised as the most extensive and representative ‘perception study’ of the issues of Information and Communication
Technology (ICT) outsourcing.
The Indian market comprise not just the local Indian companies but also multi-nationals (MNCs) as well offshore
captive centers (Global In-house Centers or GICs). The findings of the SPPS study would be of great value to
customers and service providers alike. Customers could leverage the findings to derive greater value from their IT outsourcing contracts. For the service providers the study is a handy tool enabling competitive benchmarking and improved market positioning.