‘Voice Of Customer - VOC in IT’ – Listening to your Customers

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‘Voice Of Customer - VOC in IT’ – Listening to your Customers

  1. 1.   ‘Voice Of Customer - VOC in IT’ – Listening to your Customers.                                      ‘Listening to your customers is not an art…it is a science !’ Capturing customer responses and perceptions have always been a part of any organization’s DNA. So what is it that has changed today?  Customer categorization : No ‘one fit for all’ methodology for capturing responses  Investing in your customer to capture their perceptions  Multichannel sources for receiving responses and deriving meaningful analytics This session aims to provide our insights on the trends noticed and exchange your thoughts and ideas Agenda Time Topic Speaker 4.30pm – 5.00pm Rendezvous and high tea 5:00pm – 5:10pm Opening note Prasanth Shanthakumaran (Director – Business Excellence) 5:10PM – 5:25pm VOC – The differentiated customer response survey Thirtha Uthappa (Customer Centricity Lead – Business Excellence) 5:30pm – 6:00pm VOC – What you can expect : Experience sharing by guest speaker Sujatha Visweswara (Vice-President, Solutions Delivery Head, HLS Business at Wipro Ltd) 6:05pm – 6:45pm VOC Analytics – Leveraging the most from responses : KPMG’s technology partner Prasant Kr. Pandey VOCA Practice Manager - SE Asia, EIS , Verint Systems (I) Private Limited 6:45pm – 7:00pm Participant Insights Moderator - Prasanth Shanthakumaran 7:00pm – 8:00pm Dinner Regards, KPMG in India   Session Details Date 19 June, 2014 – Thursday Time 4:30 AM - 8:00 PM Venue KPMG in India Ganga Room Maruthi Infotech Centre, 1st Floor, 11-12/1 Inner Ring Road, Koramangala, Bangalore - 71. © 2014 KPMG, an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved This document is meant for e-communications only. The KPMG name, logo and “cutting through complexity“ are registered trademarks or trademarks of KPMG International. INVITE

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