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Disruptive technologies barometer: Telecommunications sector

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Disruptive technologies barometer: Telecommunications sector. Learn more: kpmg.com/TMTbarometer.

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Disruptive technologies barometer: Telecommunications sector

  1. 1. Poweringa connectedworld KPMG International — January 2017 Disruptive technologies barometer: Telecommunications sector
  2. 2. 2© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Disruptionisthenewnormalfor telecommunications Connectivity, competition, and convergence are redefining every aspect of the telecom sector
  3. 3. 3© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Before long, everyone and everything will be connected. Telcos must provide fast, secure, reliable networks while avoiding becoming mere commodity providers.
  4. 4. 4© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. To discover how telcos are embracing disruptive technologies, KPMG International commissioned Forrester Consulting to survey 580 senior telecommunications decision-makers from around the world.
  5. 5. 5© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Telcos are eager to use disruptive technologies to improve products and services, reduce costs, and outpace their rivals
  6. 6. 6© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. disruptive technologies are undermining their business models Telcos lack a clear roadmap for dealing with disruption their businesses lack organizational flexibility and agility Butthey’realsoconcerned
  7. 7. 7© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Sotelcosarehedgingtheirbetswhen investingindisruptivetechnologies …and investing broadly in many technologies 65% 59% 58% 65% 64% Cloud Marketing platforms D&AMobile
  8. 8. 8© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Disruptivetechnologiescanimpacttwo differentareasofthebusiness Technologies that attract, serve, and retain customers Customers Technologies that drive operational excellence, productivity, and agility Operations
  9. 9. 9© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Telcos are using disruptive technologies to improve the customer experience
  10. 10. 10© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. D&A(80%)ismakingasignificantimpacton howtelcosservecustomers Using IoT (42%) and D&A (39%) to market to customers more effectively Using D&A (43%) and on demand marketplace platforms (42%) to monetize products/services differently 42% IoT D&A D&A Demand marketplace platforms 39% 43% 42%
  11. 11. 11© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Mobile and D&A are having the greatest impact on their operations believe that IoT is being used to improve quality 79% 78% 30% Mobile D&A IoT But only Telcosarealsousingthemtoimprove operations
  12. 12. 12© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Document Classification: KPMG Confidential KPMG framework: Disruptive technology value map – Telecom (investment versus impact model) Basedonimpactandinvestment,disruptive technologiesfallinto5stages Base: 580 business and IT decision-makers at telecommunications companies Source: A commissioned study conducted by Forrester Consulting on behalf of KPMG, January 2016 ImpactInvestmentImpactInvestment Tablestakes Maturing Sunrise/sunset Strategic Nascent Technologies D&A Cloud Mobile Social media Low Impact Investment Impact Investment Impact Investment Impact Investment Impact Low Medium MediumMedium High HighHigh High Low Investment Digital payments & currency On demand marketplace platforms loT Artificial intelligence & cognitive computing Wearables VR/AR Marketing platforms Fog computing* SDN/NFV* Robotics Blockchain* Technologies Technologies Technologies Technologies
  13. 13. 13© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Of those respondents whose companies have seen a positive effect from disruption, say they saw the new technology trend earlier than others Invested at an early stage Timingiscrucial 50% 41%
  14. 14. 14© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. Aroadmapfordisruptivetechnologies Clarify investment strategies and prioritize disruptive technologies Master D&A and leverage it to its full potential Harness disruptive technology to boost preventive maintenance Invest in cultural and organizational change
  15. 15. kpmg.com/socialmedia kpmg.com/app The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation. © 2017 KPMG International Cooperative ("KPMG International"), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no services to clients. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. The KPMG name, logo are registered trademarks or trademarks of KPMG International.

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