Mgt445 wk5 team a ppt

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Mgt445 wk5 team a ppt

  1. 1. 3 RD PARTY CONFLICT RESOLUTION
  2. 2. <ul><li>Conflict Intervention strategies </li></ul><ul><li>Rejection alternatives </li></ul><ul><li>Best alternative resolutions </li></ul><ul><li>Q&A </li></ul>
  3. 4. <ul><li>Negotiation </li></ul><ul><ul><li>Dialogue </li></ul></ul><ul><ul><li>Bargain </li></ul></ul><ul><ul><li>Outcome </li></ul></ul><ul><ul><li>Litigation </li></ul></ul>
  4. 5. <ul><li>Mediation </li></ul><ul><ul><li>nonbinding </li></ul></ul><ul><li>Arbitration </li></ul><ul><ul><li>binding </li></ul></ul>
  5. 6. <ul><li>Key Qualities </li></ul><ul><li>Privacy </li></ul><ul><li>Choice </li></ul><ul><li>Efficient </li></ul><ul><li>Convenient </li></ul><ul><li>Flexibility </li></ul><ul><li>Finality </li></ul><ul><li>Cost </li></ul>
  6. 7. <ul><li>Key Qualities </li></ul><ul><li>Voluntary </li></ul><ul><li>Collaborative </li></ul><ul><li>Controlled </li></ul><ul><li>Confidential </li></ul><ul><li>Informed </li></ul><ul><li>Impartial/Neutral </li></ul><ul><li>Self-responsible </li></ul>
  7. 8. <ul><li>Hybrid (payroll) </li></ul><ul><ul><li>Mediator – informal </li></ul></ul><ul><ul><li>Litigator – formal </li></ul></ul>
  8. 10. <ul><li>(n.d.) Business and Society Exploring Solutions -Glossary , Retrieved February 16, 2011 from </li></ul><ul><li>http://baseswiki.org/en/Glossary </li></ul><ul><li>Markgraf, Bert (1999-2011) Five Intervention Strategies in Negotiation , </li></ul><ul><li>Retrieved February 16, 2011 from </li></ul><ul><li>http://www.ehow.co.uk/print/info_7897838_five-intervention- strategies-negotiation.html </li></ul><ul><li>Coltri, Laurie (2004). Conflict Diagnosis and Alternative Dispute Resolution (1st ed.) Pearson-Prentice Hall, Retrieved February 16, 2011 from UOP Course materials </li></ul><ul><li>Lewicki, R., Saunders, D., Barry, B. (2006) Negotiation (5th ed.) McGraw Hill, Retrieved February 16, 2011 from UOP Course materials </li></ul>

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