Cross communication culture


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Cross communication culture

  1. 1. CROSS-CULTURE COMMUNICATION Koppula.chandrasekher By 1st M.B.A-13491E0037 QIS COLLEGE OF Engineering & Technology Venga mukala palem,ongole-523002, Prakasam (Dt), A.P 
  2. 2. “The reasonable person adapts himself to the world, while the unreasonable one persists in trying to adapt the world to himself”
  3. 3. What is a culture? Culture is the "lens" through which you view the world. It is central to what you see, How you make sense of what you see, How you express yourself.
  4. 4. Four Fundamental Patterns of Cultural Difference What is different? 1. Communication Styles 2. Attitudes toward conflicts 3. Decision making style 4. Approaches to knowing
  5. 5. Cross Culture Communication Intercultural Communication is the process of sending and receiving messages between people whose cultural background could lead them to interpret verbal and non-verbal signs differently.
  6. 6. Why Cross Culture Communication is important ? Globalization: Cross border movement of people, goods and data brings more and more cultures into contact with one another and increases the potential of cross culture communication. ◦ Business Opportunities ◦ Job Opportunities ◦ Improves the contribution of employees in a diverse workforce ◦ Sharing of views and ideas ◦ Talent improvisation ◦ An understanding of diverse market
  7. 7. CODES USED IN COMMUNICATION Verbal Communication  Words  Voice Non-Verbal Communication  Gestures  Facial Expressions  Eye Contact
  8. 8. Verbal communication is simply the communication that is expressed through words. What we speak and write generally is a verbal communication and… Non Verbal Communication are messages that are conveyed through body movements, facial expressions, and eye contacts between the sender and the receiver.
  9. 9. Eye Contact In some cultures, looking people in the eye is assumed to indicate honesty and straightforwardness; in others it is seen as challenging and rude.
  10. 10. Cont…  In USA, the cheapest, most effective way to connect with people is to look them into the eye.  Most people in Arab culture share a great deal of eye contact and may regard too little as disrespectful.  In English culture, a certain amount of eye contact is required, but too much makes many people uncomfortable.  In South Asian and many other cultures direct eye contact is generally regarded as aggressive and rude.
  11. 11. Gesture: •A motion of the hands, head or body to emphasize an idea or emotion. USA=OK RUSSIA=ZERO JAPAN=MONEY BRAZIL=INSULT
  12. 12. How can the same Gestures be treated differently in different cultures
  13. 13. Improving Cross Culture Communication
  14. 14. Improving cross-cultural communication 1. Enhance message clarity  Message content  Language clarity  Delivery style 2. Enhance message comprehension  Inquiry 3. Minimize communication breakdowns
  15. 15. 1. Enhancing message clarity State message clearly; slow down. Repeat message using different words, if possible. Back up spoken message with written materials. Speak in the other’s language, if possible. Avoid using idioms, jargon, or ambiguous words. Convey message in ways that are not offensive or threatening to others.
  16. 16. 2. Enhancing message comprehension  State your expectations and assumptions clearly.  Restate the positions of all parties during discussions to clarify common understanding.  Deal with questions and concerns as they arise.  Be patient; repeat message as often as needed.  Write down any agreements of additional information to be sought.
  17. 17. 3. Minimize communication breakdowns Observe body language for signs of distress, anger, or confusion. Be patient and understanding. Take a break when appropriate. Mentally change places with others, asking yourself how they would respond to what you are saying. Notice your own reactions to the situation.
  18. 18. Communicating across cultures: A summary
  19. 19. TEN Pre-cautions in Cultural Communication 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Slow Down Separate Questions Avoid Negative Questions Take Turns Write it down Be Supportive Check Meanings Avoid Slangs Watch the humor Maintain Etiquette
  20. 20. DEVELOPING CROSS CULTURAL COMMUNICATION SKILLS "Tact is the ability to describe others as they see themselves.“ – Abraham Lincoln