AT A GLANCE

Dimension Data is a $4.5bn IT...
Customer Interactive Solutions
We design, build and operate contact centre solutions that enable the integrated management...
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Dd Company Overview 2 Pager


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Dd Company Overview 2 Pager

  1. 1. DIMENSION DATA AT A GLANCE Dimension Data is a $4.5bn IT solutions and services provider About Dimension Data: with 11,000 highly skilled employees to service clients across 47 countries worldwide. Today, we help 86% of the Fortune 100 and s Founded in 1983 and listed on the 67% of the Fortune 500 to harness the power of technology to London and Johannesburg stock exchanges. deliver competitive advantage. Our Value Proposition s 6,000 Clients across all major Dimension Data combines its domain expertise in networking, converged communications, industry verticals. security, Microsoft, storage and contact centre technologies with complementary capabilities in consulting, integration and managed services to help our clients to achieve s Established global footprint their business goals. coupled with unrivalled experience in emerging markets. Our Focus Areas Network Integration s Gartner positioned Dimension We create secure and manageable communications networks, across wired and wireless Data as a " Challenger" in infrastructure, for both enterprise and service provider applications, to deliver improved end- Gartner’s Magic Quadrant for user performance. Managed and Professional We’ve built more than 7,800 IP networks and manage over US$12.5 billion of network infrastructure Network Service Providers, for clients around the world. Worldwide, 2008. Security Solutions s Our Global Procurement and Our portfolio of security solutions supports any organisation in creating an adaptable and self Logistics experts provide defending secure infrastructure and an architecture that enables effective compliance and risk 24x7x365 cross-border shipping management, mobility, interoperability and business continuity. and customs clearance support. 5,000 Security clients and more than 10,000 security solutions deployed around the world. s Recognised industry leader with Data Centres and Storage Solutions 56 client, vendor and industry Our data centre and storage solutions enable organisations to reduce the risk associated with awards in 2008. IT disruption, improve operational efficiency and minimise cost and complexity. We have planned and built to manage 8,000 servers and 1.5PB of storage, and perform more than one million backup jobs every year. Converged Communications We integrate traditional communication tools with new collaboration technologies to provide fresh, innovative ways to communicate from any location, using any device to access any application. We have deployed more than 1,200,000 IP telephony handsets for clients around the world. CS / DDCC-0460 / 02/09 © Copyright Dimension Data 2009
  2. 2. Customer Interactive Solutions We design, build and operate contact centre solutions that enable the integrated management Partner Relationships and growth of valuable customer interactions across multiple communications channels. We know that partnering is an important Every year we facilitate over 6 billion client conversations in contact centres around the world. strategy for delivering the broad range Microsoft Solutions of solutions that today’s competitive We help organisations to plan, deploy and manage secure, optimised Microsoft desktop and market requires. server infrastructures that enable effective communication and collaboration to better achieve business goals. Our strategic alliance partnerships allow us to deliver solutions worldwide 8 Global Microsoft Partner of the Year awards for our innovative solutions and client- that yield high returns for our clients. focused approach. Our partners are industry leaders, dominant Services software and hardware companies, and We apply our best practice approach to the delivery of professional and managed services, to premier communications vendors. significantly reduce the complexity and risk of managing IT infrastructure. We provide clients with local language support in 17 languages around the clock, through our five This enables us to have preferred access Global Service Centres. to the latest technologies, advanced training opportunities and co-marketing efforts, giving our clients the benefits of Network Integration our quick-to-market, innovative solutions. Full lifecycle of services across all our lines of business Security Solutions Dimension Data is certified to the highest levels with many of the world’s leading IP Data Centre and technology producers. Customer Storage Solutions Security Data Centre IP Security Awards & Achievements: Converged Network Communications s Microsoft Gold Partner in 20 Business Partner countries on 5 continents. Customer Interactive IP IP Solutions Supplier s Global Cisco Gold Partner in Microsoft Solutions 29 countries. s Tandberg’s European Systems The Business Issues We Address Integrator of the Year (2008). In addition to our strong technology domain expertise we work with our clients to solve critical business issues through technology, including: s Highest level of certification with s Driving operational efficiency of IT infrastructures - We balance the ongoing issue of our global security partners (Blue driving down operational costs versus improving reliability, flexibility and quality of service Coat, Check Point, Cisco, Iron Port, s Creating profitable customer relationships - We help organisations develop and McAfee, Fortinet and RSA). improve communication channels to deliver lasting customer relationships at lower costs s Improving employee productivity - We help organisations improve employee and partner s Vodafone’s Australian Partner of the collaboration to deliver greater employee productivity, improved information sharing and Year (2008). knowledge management s Securing networks, applications and data - We help organisations reduce their risks s VMWare’s Australian Market Maker of by offering solutions that protect, detect, and respond to external and internal incidents the Year (2008). and threats s Maximising the value of information assets - Our objective is to maximise the value of information within an organisation whilst minimising the cost of creating, sharing and storing the information For more information, visit www.dimensiondata.com