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Uar Able Presentation

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System and service evaluation on UAR's ABLE project management tool.

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Uar Able Presentation

  1. 1. Teamable Sanghyuk Koh, Rahan Khozein, Gary Suen, Lauren Wendel
  2. 2. <ul><li>Who is UAR? </li></ul><ul><ul><li>Software Development Company </li></ul></ul><ul><li>What is ABLE? </li></ul><ul><ul><li>Project Management Tool </li></ul></ul><ul><li>Who are ABLE’s users? </li></ul><ul><ul><li>Project managers </li></ul></ul><ul><ul><li>Everyone </li></ul></ul>Overview Methods Finding Summary Q/A
  3. 3. <ul><li>Interaction Map </li></ul><ul><li>Contextual Inquiry </li></ul><ul><li>Personas & Scenarios </li></ul><ul><li>Comparative Evaluation </li></ul><ul><li>Heuristic Evaluation </li></ul><ul><li>Surveys </li></ul><ul><li>User Testing </li></ul>Overview Methods Finding Summary Q/A
  4. 4. <ul><li>Interaction Map </li></ul>Overview Methods Finding Summary Q/A
  5. 5. <ul><li>Contextual Inquiry </li></ul>Overview Methods Finding Summary Q/A
  6. 6. <ul><li>Personas & Scenarios </li></ul>Overview Methods Finding Summary Q/A
  7. 7. <ul><li>Comparative Evaluation </li></ul><ul><ul><li>4 direct competitors </li></ul></ul><ul><ul><ul><li>dotProject.net </li></ul></ul></ul><ul><ul><ul><li>Microsoft Office Project </li></ul></ul></ul><ul><ul><ul><li>ACE project </li></ul></ul></ul><ul><ul><ul><li>Creative Pro Office </li></ul></ul></ul>Overview Methods Finding Summary Q/A
  8. 8. <ul><li>Heuristic Evaluation </li></ul><ul><ul><li>Nielsen’s 10 heuristics </li></ul></ul><ul><ul><li>Severity rating scale from 0 to 4 </li></ul></ul><ul><ul><ul><li>0 indicates no or little usability problem </li></ul></ul></ul><ul><ul><ul><li>4 indicates major usability problem </li></ul></ul></ul>Overview Methods Finding Summary Q/A
  9. 9. <ul><li>Surveys </li></ul><ul><ul><li>Data collected through SurveyGizmo </li></ul></ul><ul><ul><li>31 surveys analyzed </li></ul></ul><ul><ul><li>Used Microsoft Excel for statistical analysis </li></ul></ul><ul><ul><ul><li>Sample means, T-Test etc… </li></ul></ul></ul>Overview Methods Finding Summary Q/A
  10. 10. <ul><li>User Testing </li></ul><ul><ul><li>1 pilot & 4 regular testers </li></ul></ul><ul><ul><li>Recruited users of project management applications </li></ul></ul><ul><ul><li>Used Silverback to record video & audio </li></ul></ul><ul><ul><li>Users carried out 7 tasks that covered the main </li></ul></ul><ul><ul><li>functionalities of ABLE </li></ul></ul>Overview Methods Finding Summary Q/A
  11. 11. <ul><li>Simple User Interface </li></ul><ul><li>Customizable </li></ul><ul><li>Useful for Project Managers </li></ul>Overview Methods Finding Summary Q/A
  12. 12. <ul><li>Users have difficulty finding certain functions or </li></ul><ul><li>information in ABLE </li></ul><ul><li>There is little guidance available to help users complete </li></ul><ul><li>their tasks </li></ul><ul><li>Inadequate system feedback or obscure error messages </li></ul><ul><li>Limited inter-feature dependencies lead to fragmented </li></ul><ul><li>and unconnected information </li></ul><ul><li>Sparse, spread-out layout decreases continuity and readability </li></ul>Overview Methods Finding Summary Q/A
  13. 13. <ul><li>Evidence </li></ul><ul><ul><li>Not intuitive menu classification </li></ul></ul><ul><ul><li>Inconsistent & confusing labels </li></ul></ul><ul><li>Recommendations </li></ul><ul><ul><li>Re-work taxonomy </li></ul></ul><ul><ul><li>Review and standardize vocabulary </li></ul></ul>Overview Methods Finding Summary Q/A Users have difficulty finding certain functions or information in ABLE
  14. 14. <ul><li>Evidence </li></ul><ul><ul><li>Inadequate contextual instructions </li></ul></ul><ul><ul><li>‘ Page Actions’ is not efficient </li></ul></ul><ul><li>Recommendations </li></ul><ul><ul><li>Provide direct instructions for how to interact </li></ul></ul>Overview Methods Finding Summary Q/A There is little guidance available to help users complete their tasks
  15. 15. <ul><li>Evidence </li></ul><ul><ul><li>Neither redirects the user to another </li></ul></ul><ul><ul><li>page nor provides notifications </li></ul></ul><ul><ul><li>Vague or contradictory error messages </li></ul></ul><ul><li>Recommendations </li></ul><ul><ul><li>Automatically redirect the user after the completion </li></ul></ul><ul><ul><li>of a task </li></ul></ul><ul><ul><li>Provide clear & actionable error messages </li></ul></ul>Overview Methods Finding Summary Q/A Inadequate system feedback and obscure error messages
  16. 16. <ul><li>Evidence </li></ul><ul><ul><li>Changes made under one feature do not reflect in </li></ul></ul><ul><ul><li>others </li></ul></ul><ul><li>Recommendations </li></ul><ul><ul><li>Needs assessment of users </li></ul></ul>Overview Methods Finding Summary Q/A Limited inter-feature dependencies lead to fragmented and unconnected information
  17. 17. <ul><li>Evidence </li></ul><ul><ul><li>White space </li></ul></ul><ul><ul><li>Limited use of fonts and sizes of texts </li></ul></ul><ul><ul><li>Lack of icons & colors </li></ul></ul><ul><li>Recommendations </li></ul><ul><ul><li>Implement different fonts, colors where appropriate </li></ul></ul>Overview Methods Finding Summary Q/A Sparse, spread-out layout decreases continuity and readability
  18. 18. <ul><li>Identified and prioritized 5 critical problems </li></ul><ul><li>Adopting our recommendations would improve user experience of ABLE </li></ul><ul><li>Allowed us to experiment gain knowledge of various usability evaluation methods </li></ul>Overview Methods Finding Summary Q/A
  19. 19. Overview Methods Finding Summary Q/A

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