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Admissions Counselor Training

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Admissions Counselor Training

  1. 1. Admissions Counselor OrientationA Theoretical Introduction to Your New UniversityPresented by: Sarah Lindstrom & Tara Slattery
  2. 2. Welcome to Orientation!An Overview of the Learning Experience
  3. 3. Who Are We?First and foremost, to create rapportand share the mission and vision ofthe college, the AdmissionsCounselors must be acquaintedwith the President of the University. Ifthis is not possible, a welcomevideo of a current employeeinterviewing the President, will beshown to new hires.
  4. 4. Meet & GreetThe new Admissions Counselorswill participate in a one week“Meet & Greet” program.During this training, they will beprovided with materials on thecollege, meet with the staffmembers of each department,and meet with the Dean ofeach school of study to learnabout the majors offered.During the “Meet & Greet”,Admissions Counselors will learnmore of what is expected ofthem as well as find directiontowards helpful campusresources.
  5. 5. ShadowingThe new Admissions Counselor willsit in with each current counselorduring their interviews and tours fora week, following the “Meet &Greet” stage. They will be requiredto take notes and will have achance after this, to sit down withthe counselors and ask questions.Active participation is encouraged,as this will soon be their new role!
  6. 6. Policies & Procedures ReviewA seminar will take place where theAdmissions Counselor will learn andapply the institutes policies andprocedures to their daily jobs. Anonline assessment test of theseimportant campus guidelines will begiven at the end of the seminar. It ismandatory to pass this assessment.The score given will be recordedand placed in their employee filefor accountability purposes.
  7. 7. “Learning is the process whereby knowledge is created through the transformation of experience” (David A. Kolb, 1984)Learning ScenarioWhat is needed to create a sound training module?
  8. 8. Scenario Overview A new Admissions Counselor has been hired into the University Training process will focus on:  Admissions process  College specific information Process must be done effectively & efficiently Department of Education  New restrictions & policies
  9. 9. How do Our Learner’s Learn?A quick discovery lesson
  10. 10. Piecing Learning Styles with LearnersKolbs experiential learning style theory is typicallyrepresented by a four stage learning cycle inwhich the learner touches all the bases:1. Concrete Experience - (a new experience ofsituation is encountered, or a reinterpretation ofexisting experience)2. Reflective Observation (of the new experience.Of particular importance are any inconsistenciesbetween experience and understanding)3. Abstract Conceptualization (Reflection givesrise to a new idea, or a modification of an existingabstract concept)4. Active Experimentation (the learner appliesthem to the world around them to see whatresults)
  11. 11. Motivation to SucceedWhat is the Admission’s Counselors driving force?
  12. 12. Motivation Creators Individual Motivational Factors:  Personal reasons for wanting to help others achieve their educational goals-an inspirational story of their success may inspire motivation within themselves and others  To retain their job! This leads to the need for them to: Effectively perform their job  Enroll students in the most ethical manner possible  Provide potential students with accurate information  Answer potential students’ questions correctly
  13. 13. Feel, Watch, Think, DoAdhering Goals to Evidence of Learning
  14. 14. Goals & Evidence Goal  Relay accurate information to potential students  Evidence  Reviews by the manager and current Admissions Counselors  Pass knowledge assessment test  Provider accurate information to secret shoppers  Provide superb customer service & satisfaction  Evidence  Reviews by the manager and current Admission Counselors  Role-play with current Admission Counselors
  15. 15. Goals & Evidence Cont. Goal  Ensure that the student is cognizant of all pertinent information  Evidence  Students are able to recite and implement the college’s expectations  Director of Admissions conducts a second interview with each student
  16. 16. AssessmentAt the conclusion of training, theAdmissions Counselor must pass aknowledge test which will beinstituted at the end of the newemployee orientation. This test willcover all aspects of what was taught,i.e.; polices & procedures, role-playingscenarios, etc.A survey will also be given at the endof the assessment. This will help theuniversity gauge the effectiveness ofthe training. Questions posed will askfor suggestions on how to improve thistraining for future hires.
  17. 17. Knowledge Test Example What is the college or university’s protocol regarding how much financial aid information an Admissions Counselor can give out? How do you handle a phone caller if they are suspected of being a “Secret Shopper?” If a potential student asks about job placement or how long the program takes to complete can an Admissions Counselor give a definitive answer, why or why not? If English is not the first language of a potential student &/or their parents how do you handle the situation?
  18. 18. Knowledge Test Example Did you feel the orientation covered all topics thoroughly and efficiently? Was each policy and procedure accurately and correctly explained? Did you feel you received sufficient program specific information? Which part of the orientation did you feel was the most beneficial and why? Which part of the orientation would like to see improvement on and why? Was the orientation facilitator enthusiastic and willing to answer questions? What suggestions do you have to further improve the orientation?
  19. 19. Questions?

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