Knowledge Risk & Retention Kmlf Presentation 24 February 2010 Dr Kate Andrews

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Presentation on Knowledge Risk to Melbourne's KMLF in February 2010

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Knowledge Risk & Retention Kmlf Presentation 24 February 2010 Dr Kate Andrews

  1. 1. KMLF Knowledge Risk and Retention 24 February 2010
  2. 2. Knowledge Risk Knowledge Risk is the risk associated with the under-utilisation or loss of knowledge that is critical to organisational performance. -Not everything or everyone -Not putting ‘knowledge’ into a folder just in case -Not exit interviews or handover -Not heedlessly replicating the past -Not stifling fresh ideas and innovation -Not keeping people in their current roles longer Goal: Building strong knowledge assets and teams to support our people. Client Logo here
  3. 3. My perspective on knowledge Organisational psychologist; learning and development, organisational change, business improvement Commenced full time PhD research in knowledge (research site WEHI, 1995 Melbourne) 1999 Knowledge management consultant Lecturing at post-graduate level Australia, Hong Kong, Singapore, Malaysia Executive master classes in knowledge as above + India 2000 Doctorate awarded – psychosocial influences on knowledge sharing 2003 Introduced the term “knowledge risk” 2005 MB 007 – Knowledge Management Standard (AS5037) 2007 KNOWABLE knowable.com.au – knowledge risk services 2008 Professor (Adjunct) – Faculty of Science and Technology QUT 2009 Knowledge Transfer Toolkit and services Client Logo here
  4. 4. Agency X • Agency X has commissioned a Knowledge Risk Review and Plan. • The purpose of the Review is to better understand the longevity and sustainability of X’s knowledge that underpins its ability to perform the role expected of it by government. • The Review’s intended outcome is to assure Agency X’s capability to deliver the functions mandated by government in the critical period post 20xx when key staff are likely to leave. Client Logo here
  5. 5. Utility Y • Predicted retirements from the workforce, known skill shortages and escalating competition for skilled workers will impact across the utility value chain. • A significant feature of the Utility’s workforce is its predominance of older, highly experienced staff. • Employees who are currently retirement-eligible have over 17 500 years of combined experience in the Utility and its predecessor organisations. • The purpose of the Study is to assure continuity of vital industry skills and expertise within the utility value chain in the face of significant workforce changes. Client Logo here
  6. 6. Company A • Company A is a complex infrastructure business comprising core areas of asset management and operations; and the delivery of programs, projects and activities to the community. Technical expertise is central to today’s business operations and their sustainability. • You have identified a significant business continuity risk derived from knowledge loss that occurs as key staff exit. • You have asked that knowledge-related business continuity risk is identified, prioritised and mitigated in a direct and practical way. Client Logo here
  7. 7. Pinpointing Knowledge Risks Client Logo here
  8. 8. Reflection questions • Under what circumstances could an organisation have high staff turnover and low knowledge risk? • What organisational factors would accentuate knowledge risk? • What would you take into account in identifying where knowledge risk exists in your own organisation? Client Logo here
  9. 9. What do we mean by ‘critical knowledge?’ Client Logo here
  10. 10. KNOWLEDGE RISK CONTINUUM LOW HIGH Can enter and exit markets based on skills availability and profitability of their Cannot exit particular services even deployment though it is resource-intensive and Well defined and standardised positions uneconomic to maintain the required with clear performance requirements expertise sets Easy to recruit replacement staff with Parts of the business are highly required skills and abilities specialised with unique positions New recruits quickly develop the required Significant marketplace skills shortages in on job capability key areas Assured organisational investment in Substantial lag time to develop the developing and maintaining the knowledge required on job capability because of backbone: training, standard operating complexity and specialisation procedures, quality, coaching and Ongoing investment to maintain and mentoring. refresh the knowledge backbone is not assured. Client Logo here
  11. 11. Of relays and mauls .... Client Logo here
  12. 12. What Knowledge? Individual’s firm-specific, Organisation’s unique needs and capabilities and priorities experience Knowledge Transfer Target Client Logo here
  13. 13. What Knowledge? Approach 1: Person-centred What do people who intend to separate know that is critical and difficult to replace? See Tennessee Valley Authority (TVA) – Knowledge Retention Approach 2: Knowledge-centered What are our critical sets of organisational knowledge that should be developed as corporate knowledge assets? See BP – Knowledge Assets Client Logo here
  14. 14. Person-Centred: Benefits and Limitations Advantages Disadvantages • Known starting point • Intermittent, repetitive and • High perceived risk fragmented therefore urgency and buy- • Psychological separation in • Sudden exits • Attention on ‘separators’ • Whose version of the truth? Client Logo here
  15. 15. Knowledge-Centred: Benefits and Limitations Disadvantages Advantages • Systematic and efficient • There is no list of strategic knowledge domains! • Builds corporate knowledge assets for immediate • Less intuitive; a harder benefit (rather than waiting management ‘sell’ for exits) • Equal attention to ‘stayers’ and ‘separators’ Client Logo here
  16. 16. Conclusions – Knowledge Risk and Retention • Not all or nothing: work with the high value, organisation-specific knowledge • Promote the conversations – what knowledge? Which people and roles? • Documentation and person to person transfer • Beware one-minute-to-midnight syndrome: it’s too late when someone is walking out the door • Consider knowledge-centred and person-centred approaches • Knowledge workers are only ever volunteers..... Client Logo here
  17. 17. Selected References knowable.com.au Practitioner • Knowledge Assets – Targeted transfer to mitigate risk. Andrews, K.M. (2009) in Keeping Good Companies, November, 596 - 600 • The importance of Intellectual Capital and Knowledge in the design and operation of enterprise supply chains. Andrews, K.M. (2009) In Gattorna, J (editor). Agile Supply Chains • Knowledge DNA. Andrews, K.M. (2006) Chapter in DNA@Work, pp 19 – 38. John Wiley and Sons • HRM in the Knowledge Economy: Realising the Potential. Whicker, L.M. & Andrews, K.M. (2004). Asia-Pacific Journal of Human Resource Management, 42, 2, 156 – 165 • Get Business like about Knowledge Management. Andrews, K. M. (2003) HR Monthly, November 13 – 17 Academic • Influences on Knowledge Processes in Organisational Learning: the Psychosocial Filter. Andrews, K & Delahaye, B. (2000) Journal of Management Studies, 37, 6, 797 – 810 Client Logo here

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