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Lessons Learned on Lessons Learned

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The focus of this presentation will be to look at the concept of lessons learned look at some of the reasons why we do lessons learned some of the issues in following up on lessons learned and how to address the gap between an understanding and continuous improvement and the follow-through.
Distributed Agile Worlds Conference January 25-26, 2018

Published in: Business
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Lessons Learned on Lessons Learned

  1. 1. Lessons Learned on Lessons Learned Kevin Feenan, MBA, PMP President Knomaze Corporation Distributed Agile Worlds Conference January 25-26, 2018 http://dawsvcon.confcenter.org/dawsvcon2018/
  2. 2. Why do Lessons Learned • Build a consistent pattern of successful outcomes • Decrease undesirable consequences and error rates • Improve capacity to manage uncertainty • Develop innovation around ambiguity and change • Retention of knowledge • Minimization of technical debt • Organizational transformation in response to business need © 2018 Kevin Feenan All Rights Reserved 2 Successful Projects Prioritize Time-Risk Rewards over Quality-Cost Benefits
  3. 3. Typical Areas for Improvement • Budgeting • Change Management • Communication • Governance • Human Resources • Integration • Oversight • Procurement • Quality • Risk Management • Scheduling © 2018 Kevin Feenan All Rights Reserved 3 Governance and Operational Procedures are often a Symptom not the Disease
  4. 4. What is Often Left Unsaid • Accountability • Agendas • Competing Priorities • Acceptance • Culture • Teaming © 2018 Kevin Feenan All Rights Reserved 4 Constructive Dialogue, Honesty, and Positive Reinforcement
  5. 5. Common Practices What Happens • Duck and Cover • Deflection • Redefinition of Success • Revisionist History • Reassignment • Independent Audit What Doesn’t Happen • Decreased Bureaucracy • Willingness to Change • Increased Accountability • Communication • Organizational Redesign • Publication © 2018 Kevin Feenan All Rights Reserved 5 Fear Of Change Is The Hardest Hurdle To Overcome.
  6. 6. How to Fix • Establish Cultural Transformation Teams • Failure is a Strength not a Weakness • Responsibility is bottom up – Accountability is top down • Distinguish between Management and Oversight • Special Causes of Variation are not Special © 2018 Kevin Feenan All Rights Reserved 6 Keep it Small, Simple, Transparent, and Measurable
  7. 7. Kevin Feenan, MBA, PMP https://about.me/kevinfeenan Knomaze Rockcliffe Corporation University Consortium http://knomaze.com http://urockcliffe.com © 2018 Kevin Feenan all rights reserved 7

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