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campusHELP Data Brief June 2017

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Analytic information regarding the workflow for the campusHELP department at UH Manoa's Campus Resource and Service Center for June 2017.

Published in: Data & Analytics
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campusHELP Data Brief June 2017

  1. 1. Types of Users - June 2017 Alumni Community Faculty Graduate Student Parent or Guardian Prospective Student Staff Undergraduate Student vendor 4%4% 33%33% 1%1%1%1% 12%12% 12%12% 3%3% 32%32% 1%1% Avenues of Inquiry for Users - June 2017 (empty value) campusHELP CRSC Email Phone Call Walk-In 1%1% 2%2% 1%1% 95%95% 1%1% Service Areas Requested - June 2017 Academic Services Campus Operations Non-University_2 Other Research Student Services Workplace Issues 21%21% 4%4%2%2% 24%24% 1%1% 41%41% 6%6% Total Number of Ticket Requests Solved by Month January February March April May June Month (Ticket Solved)#SolvedTickets 0 170 340 510 680 66 1313 238238 461461 659659 560560 Monthly Report 07/05/2017 Page 1/2
  2. 2. Lead Administration Breakdown - June 2017 Chancellor East West Center Intercollegiate Athletics John A Burns School of Medicine Non-University Matters Other UH Campus Research Corporation of the University of Hawaii Richardson School of Law System Offices Vice Chancellor for Academic Affairs Vice Chancellor for Administration Finance and Operations Vice Chancellor for Research Vice Chancellor for Students 1%1% 0%0% 5%5% 2%2% 2%2% 1%1% 0%0%0%0% 11%11% 30%30% 5%5% 1%1% 41%41% Page 2/2

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