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campusHELP Data Brief March 2017

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This data brief breaks down the services provided by UH Manoa's campusHELP team during the month of March 2017. Information includes types of users, number of requests, service category and modes of communication.

Published in: Data & Analytics
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campusHELP Data Brief March 2017

  1. 1. Types of Users - March 2017 Alumni Community Faculty Graduate Student Parent or Guardian Prospective Student Staff Undergraduate Student 2%2% 40%40% 2%2% 1%1% 13%13% 24%24% 5%5% 14%14% Avenues of Inquiry for Users - March 2017 campusHELP CRSC Email Main Line (Keller) Personal Email Phone Walk-In 3%3% 3%3% 87%87% 0%0% 6%6% 0%0% Service Areas Requested- March 2017 Academic Services Campus Operations Other Research Student Services Workplace Issues 16%16% 6%6% 37%37% 1%1% 35%35% 6%6% Total Number of Ticket Requests Solved by Month January February March Month (Ticket Solved) #SolvedTickets 0 60 120 180 240 66 1313 238238 APRIL of Monthly Report 06/01/2017 Page 1/1

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