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campusHELP Data Brief July 2017

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July 2017 analytic information for workflow at the campusHELP department, UH Mānoa's Campus Resource and Service Center.

Published in: Data & Analytics
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campusHELP Data Brief July 2017

  1. 1. Types of Users - July 2017 Alumni Community Faculty Graduate Student Parent or Guardian Prospective Student Staff Undergraduate Student vendor 5%5% 23%23% 2%2%1%1% 15%15% 10%10% 2%2% 41%41% 0%0% Avenues of Inquiry for Users - July 2017 campusHELP CRSC Email Personal Email Phone Call Walk-In 0%0% 1%1% 0%0% 98%98% 1%1% Service Areas Requested - July 2017 (empty value) Academic Services Campus Operations Non-University_2 Other Research Student Services Workplace Issues 0%0% 22%22% 6%6%1%1% 15%15% 1%1% 54%54% 2%2% Total Number of Ticket Requests Solved by Month January February March April May June July Month (Ticket Solved)#SolvedTickets 0 200 400 600 800 66 1313 238238 461461 659659 560560 680680 Monthly Report 08/01/2017 Page 1/2
  2. 2. Lead Administration Breakdown - July 2017 (empty value) Chancellor East West Center Intercollegiate Athletics John A Burns School of Medicine Non-University Matters Other UH Campus Research Corporation of the University of Hawaii Richardson School of Law System Offices Vice Chancellor for Academic Affairs Vice Chancellor for Administration Finance and Operations Vice Chancellor for Research Vice Chancellor for Students 0%0% 1%1% 0%0% 2%2% 0%0% 1%1% 1%1% 0%0% 1%1% 15%15% 24%24% 6%6% 1%1% 47%47% Page 2/2

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