Mitel Networks  Unique  Unified Communications   Technologies November 2009
Mitel – Who We Are <ul><li>35+ year pedigree; >400,000 customers and 20 million users in 90 countries through 100 direct o...
Mitel – A Unique Partner <ul><li>Develop, Design, Manufacturer, Sell & Support  </li></ul><ul><li>Network Services Provide...
Mitel A Global Company Over 100 offices  1,400 channel partners  400,000+ customers Click for detailed US  coverage Vancou...
Mitel Service Locations Mitel – US Nation-wide Presence Seattle Portland Sacramento Los Angeles Reno Las Vegas Denver Phoe...
Consistent Exceptional Customer Satisfaction Service/AMC Survey Results Average 96.7% End-Customer Satisfaction
Mitel DataNet Data Networks <ul><li>For your business LAN and WAN </li></ul><ul><ul><li>Data, Wireless and VoIP </li></ul>...
Mitel NetSolutions ® Wide Area Networks (CLEC Services) <ul><li>Complete local, long distance,  Internet access & complex ...
Mitel CommSource ® Third Party Products <ul><li>Procurement Made Simple </li></ul><ul><li>Commodity Products </li></ul><ul...
Managed Services <ul><li>Provides competitive advantage of differentiated program addressing a business’s total cost of ow...
The Cost to Buy vs. The Cost to Own Over 5 years across all industries Source: Wilkofsky Gruen Associates 2008 Maintenance...
Managed Services is a  Long Term Relationship Needs and Technology Changes … The system, applications, software and hardwa...
Mitel Managed Services TotalSolutions ® <ul><li>TotalSolution Portfolio </li></ul><ul><ul><li>Full maintenance service and...
Incubating Innovation
<ul><li>Partner Focus </li></ul><ul><li>HP ProCurve  Best of breed network/voice offering </li></ul><ul><li>Microsoft  LCS...
Mitel Business Communications Leadership Developing the Future Fall 2004 <ul><li>Transition from TDM PBX switching to IP <...
<ul><li>Corporate data center fit for Enterprise customers </li></ul><ul><ul><li>Support  non real-time  communications ap...
Custom Virtualization – Real time Optimization <ul><li>Virtualization technology leveraged to provide software portability...
Business Continuity Planning Impact of Unplanned Business Disruptions <ul><li>Power outages, IT failures, human error are ...
Mitel 7 Layer Business Continuity Model <ul><li>VoIP was Designed to take advantage of your Network and Data Center </li><...
Learn More! Contact Us 613-592-5660 or 480-961-9000
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Mitel - Unique In The Industry

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A Deck I put together to highlight how Mitel is unique in the Telecommunications/VoIP industry. With a focus on Innovation, Direct Sales/Support, One-point of Contact for a total solution, and deep technology partnerships to support your centralization projects as well as DR/BC plans.

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Mitel - Unique In The Industry

  1. 1. Mitel Networks Unique Unified Communications Technologies November 2009
  2. 2. Mitel – Who We Are <ul><li>35+ year pedigree; >400,000 customers and 20 million users in 90 countries through 100 direct offices and 1400 Business Partners </li></ul><ul><li>#3 SMB in USA. #1 in Enterprise in UK; #2 in EMEA </li></ul><ul><li>A Partner committed to providing a tailored user-centric solution that will maximize your return on investment. </li></ul><ul><li>Commitment to Green Technologies – Lowest Power Consumption of ALL major competitors; Reduction in Packaging Materials; Industrial Recycling Partnerships </li></ul>
  3. 3. Mitel – A Unique Partner <ul><li>Develop, Design, Manufacturer, Sell & Support </li></ul><ul><li>Network Services Provider of Local, LD, Internet, MPLS </li></ul><ul><li>Data Hardware – We Design, Sell, Install and Support </li></ul><ul><li>Finance Division - Mitel Direct Leasing (we own the paper) </li></ul><ul><li>CommSource Division – 3 rd Party Certified Partners, In-House Product Managers, Mitel Directly Supported </li></ul><ul><li>One Point of Contact; 1 Number to Call; </li></ul><ul><li>One Mitel Solution </li></ul>
  4. 4. Mitel A Global Company Over 100 offices 1,400 channel partners 400,000+ customers Click for detailed US coverage Vancouver Rio de Janeiro Hong Kong Sydney Dubai Milano South Africa Saudi Arabia Singapore London Paris Wales Madrid Utrecht Mexico City San Juan Phoenix Costa Mesa Chicago Atlanta New York Ottawa Toronto Dusseldorf
  5. 5. Mitel Service Locations Mitel – US Nation-wide Presence Seattle Portland Sacramento Los Angeles Reno Las Vegas Denver Phoenix Tucson El Paso Dallas Austin Houston Kansas City Sioux Falls Milwaukee Cedar Rapids Columbia St. Louis Little Rock Memphis Nashville Atlanta Orlando Tampa Ft.. Lauderdale Louisville Chicago Indianapolis Cincinnati Columbus Charlotte Greenville Winston-Salem Richmond Philadelphia Boston Albuquerque NYC New Jersey San Francisco San Diego San Antonio WDC Santa Fe Akron Minneapolis Anchorage, AK Hawaii
  6. 6. Consistent Exceptional Customer Satisfaction Service/AMC Survey Results Average 96.7% End-Customer Satisfaction
  7. 7. Mitel DataNet Data Networks <ul><li>For your business LAN and WAN </li></ul><ul><ul><li>Data, Wireless and VoIP </li></ul></ul><ul><li>Services, Products, Devices and Solutions </li></ul><ul><ul><li>Network Assessments </li></ul></ul><ul><ul><li>Peripherals </li></ul></ul><ul><ul><li>PCs, Laptops, Servers </li></ul></ul><ul><ul><li>Switches </li></ul></ul><ul><ul><li>Network Security – products, devices, solutions </li></ul></ul><ul><ul><li>Traffic Management Products </li></ul></ul><ul><ul><li>Wireless Solutions </li></ul></ul><ul><ul><li>Disaster Recovery Solutions </li></ul></ul>
  8. 8. Mitel NetSolutions ® Wide Area Networks (CLEC Services) <ul><li>Complete local, long distance, Internet access & complex data network offerings </li></ul><ul><li>Industry leading customer support </li></ul><ul><li>Local, regional, national & international solutions </li></ul><ul><li>Solutions include: </li></ul><ul><ul><li>Local services – PSTN & SIP </li></ul></ul><ul><ul><li>services </li></ul></ul><ul><ul><li>WAN technologies – MPLS, </li></ul></ul><ul><ul><li>VPLS, Optical Ethernet </li></ul></ul><ul><ul><li>Hosted solutions – Network management, Audio & Web collaboration </li></ul></ul>
  9. 9. Mitel CommSource ® Third Party Products <ul><li>Procurement Made Simple </li></ul><ul><li>Commodity Products </li></ul><ul><li>Installation Equipment </li></ul><ul><li>Power Protection </li></ul><ul><li>Battery Backup </li></ul><ul><li>Headsets </li></ul><ul><li>Overhead Paging Equipment </li></ul><ul><li>Specialty Telephones </li></ul><ul><li>IP Appliances </li></ul><ul><li>Application Products </li></ul><ul><li>IVR Solutions </li></ul><ul><li>Video Conferencing </li></ul><ul><li>Healthcare / Nurse call </li></ul><ul><li>Emergency Response Systems </li></ul><ul><li>Call Recording / Logging </li></ul><ul><li>Premise Wireless </li></ul><ul><li>Campaign Dialers / CRM </li></ul><ul><li>Video Surveillance </li></ul>& >4000 Products through 85 Leading Industry Vendors
  10. 10. Managed Services <ul><li>Provides competitive advantage of differentiated program addressing a business’s total cost of ownership </li></ul><ul><li>Merges business applications, services and support to address unique business models </li></ul><ul><li>Provides end-to-end business communications services and solutions from a single vendor </li></ul><ul><li>Ability to add and adapt to emerging technologies </li></ul><ul><li>Strategically connects financial and application objectives in a long term service and support relationship </li></ul>“ For organizations seeking conservation of capital and a fixed monthly bill, Mitel offers its unique managed services program. — Gartner Group ”
  11. 11. The Cost to Buy vs. The Cost to Own Over 5 years across all industries Source: Wilkofsky Gruen Associates 2008 Maintenance 9% Add-Ons 22% Acquisition 45% Training 4% Software Upgrades 17% Insurance 3%
  12. 12. Managed Services is a Long Term Relationship Needs and Technology Changes … The system, applications, software and hardware, remains static from date of purchase Without Service, Training and Support … The equipment soon begins to lose functionality and user knowledge Customer needs, Technology, Market Conditions Advance/Change Time ? Without Upgrades / New Applications w/o Service, Training & Support Date of Purchase – The system is “State of the Art” The Applications meet TODAY’s Needs Equipment Purchase Provide Applications TODAY and a Program to Support Your Business for Tomorrow
  13. 13. Mitel Managed Services TotalSolutions ® <ul><li>TotalSolution Portfolio </li></ul><ul><ul><li>Full maintenance service and product warranty </li></ul></ul><ul><ul><li>Fixed rates on common equipment used for expansion </li></ul></ul><ul><ul><li>Fixed migration pricing </li></ul></ul><ul><ul><li>System upgrade flexibility through recasting (term extension) </li></ul></ul><ul><ul><li>Core software upgrades included </li></ul></ul><ul><ul><li>Risk of loss coverage provided </li></ul></ul><ul><ul><li>Disaster recovery plan </li></ul></ul><ul><ul><li>On-going training included </li></ul></ul><ul><ul><li>Semi-Annual Business Application Review </li></ul></ul><ul><ul><li>Annual Network Assessment </li></ul></ul><ul><ul><li>Guaranteed renewal option at end of term </li></ul></ul>A long-term service agreement covering equipment, support, and lifecycle management. One monthly payment.
  14. 14. Incubating Innovation
  15. 15. <ul><li>Partner Focus </li></ul><ul><li>HP ProCurve Best of breed network/voice offering </li></ul><ul><li>Microsoft LCS to OCS to Exchange 2007 & beyond </li></ul><ul><li>Sun Microsystems Desktop/Data Center virtualization </li></ul><ul><li>VMWare Expansion of virtualization market </li></ul><ul><li>IBM and HP Mitel MCD on Industry Standard Servers </li></ul>Strategic Partners
  16. 16. Mitel Business Communications Leadership Developing the Future Fall 2004 <ul><li>Transition from TDM PBX switching to IP </li></ul><ul><li>Real Time O/S to Open O/S (Linux) </li></ul><ul><li>Support for Industry std Server HW (SUN, IBM, HP) </li></ul><ul><li>Development of SW based call control platform (MCD) </li></ul><ul><li>Virtualization leadership (MiCD) </li></ul>TDM to VOIP RT O/S to Open O/S Industry HW Support SW Based Call Control Desktop Virtualization Data Center Virtualization
  17. 17. <ul><li>Corporate data center fit for Enterprise customers </li></ul><ul><ul><li>Support non real-time communications applications </li></ul></ul><ul><li>Consolidated platforms for SMB </li></ul><ul><ul><li>Embedded use of virtualization enables co-residence of Mitel applications </li></ul></ul>UC Applications – Commercial Virtualization Today <ul><li>Corporate data center fit for Enterprise customers </li></ul><ul><ul><li>Real-time applications – specifically engineered, hypervisor ready. </li></ul></ul><ul><li>Consolidated platforms for SMB or Branches </li></ul><ul><ul><li>Co-resident virtualized UC applications and third party communication enablers from leading vendors </li></ul></ul><ul><ul><li>Pre-engineered single server solutions optimized for small-mid size businesses </li></ul></ul>Reduces costs, enhances data center fit & supports business continuity Server Hardware Server Hardware Virtualization layer Other Virtual Appliances Server Hardware Virtualization Tomorrow MCD OS Emgr OS UCA SRV OS CIS OS UC Apps OS OS MSG COL L AB MGMT MBLTY S P E E C H OS C I S OS 3 rd Party App
  18. 18. Custom Virtualization – Real time Optimization <ul><li>Virtualization technology leveraged to provide software portability </li></ul><ul><ul><li>Identical Software used across many platforms </li></ul></ul><ul><li>Concept extended to replicate instances </li></ul><ul><ul><li>Industry power curves used to drive capacity </li></ul></ul><ul><li>Ideal Data Center Fit for Both Enterprise and Service Providers </li></ul><ul><ul><li>IP Telephony delivered in the Cloud </li></ul></ul>High Availability, Industry Standard Platform Mitel 3300 ICP Mitel Communications Director Proprietary Hypervisor Delivers platform compatibility together with Scalability and Density MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD
  19. 19. Business Continuity Planning Impact of Unplanned Business Disruptions <ul><li>Power outages, IT failures, human error are most common causes of disruptions </li></ul><ul><li>Natural disasters, Pandemics </li></ul><ul><li>Atlanta Summer 2008 - no gas availability in the region – employees having difficulties getting in to work </li></ul>What’s Your Strategy for Customer Communications ? Regional Office New York Corporate Campus Atlanta Remote Office Customers Corporate Campus Atlanta Remote Office Customers Mobile Employees Hot Zone
  20. 20. Mitel 7 Layer Business Continuity Model <ul><li>VoIP was Designed to take advantage of your Network and Data Center </li></ul><ul><ul><li>Resilient Failover over the WAN (ie: to your DR site or to Locally) including Call Center Agents </li></ul></ul><ul><ul><li>No costly ‘use only in event of failure’ Hardware Redundancy </li></ul></ul><ul><ul><li>Deploy VMWare Technologies (VMotion, SRM…) </li></ul></ul><ul><li>Don’t Rely on Virus/Patch-prone Servers for your Communications Technologies </li></ul><ul><li>Deploy Component Redundant Hardware (Industry-Standard Servers - even for Call Control) </li></ul><ul><li>Leverage SIP-Trunking for built-in PSTN Resiliency </li></ul><ul><li>Leverage Mobility applications (Hot-Desking, Any-Phone Twinning…) so employees can work from anywhere </li></ul>Corporate HQ Regional Office New York Process Remote Office Mobile Employees People WAN / Internet HW SW Network Tele-workers Power and Geography 2 1 3 4 & 5 6 7
  21. 21. Learn More! Contact Us 613-592-5660 or 480-961-9000

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