ITSS   2010.07
•
•
1-1.ITIL
(Information Technology Infrastracture Library)

  1980                          OGC
IT                          ...
1-2.SLA
(Service Level Agreement)

IT




                   SLA
1-3.SLM
(Service Level Management)


         PDCA



PDCA                 Act(    )       Plan(       )

  Plan(     )
  ...
(   )




•
    –
    –
    –


•
    –
    –
(   )
(   )



• UPS(Uninterruptible Power Supply)
    –

•
    – ID
•
    –
•
    –       PC
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サービスマネジメント

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ITパスポート講習のサービスマネジメント用
15分~20分ぐらいの講習予定。

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サービスマネジメント

  1. 1. ITSS 2010.07
  2. 2. • •
  3. 3. 1-1.ITIL (Information Technology Infrastracture Library) 1980 OGC IT ( ) ( ) ITIL • • • •IT • • • •IT • • •
  4. 4. 1-2.SLA (Service Level Agreement) IT SLA
  5. 5. 1-3.SLM (Service Level Management) PDCA PDCA Act( ) Plan( ) Plan( ) Do( ) Check( ) Check( ) Do( ) Act( )
  6. 6. ( ) • – – – • – –
  7. 7. ( )
  8. 8. ( ) • UPS(Uninterruptible Power Supply) – • – ID • – • – PC

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