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A decade of SharePoint Adoption Strategies,[object Object],SharePoint Saturday the Conference,[object Object],August 2011,[object Object]
A Decade of SharePoint Adoption (S1A-101)Admin – 200,[object Object],Chris McNulty & Mike Gilronan,[object Object],Knowledge Management Associates,[object Object],Welcome to SharePoint Saturday—The Conference,[object Object]
Welcome to SharePoint Saturday—The Conference,[object Object],Thank you for being a part of the first SharePoint Saturday conference,[object Object],Please turn off all electronic devices or set them to vibrate.,[object Object],If you must take a phone call, please do so in the hall so as not to disturb others.,[object Object],Open wireless access is available at SSID:  SPSTC2011,[object Object],Feel free to “tweet and blog” during the session,[object Object],Thanks to our Diamond and Platinum Sponsors:,[object Object]
About KMA,[object Object],Founded 1995,[object Object],10 years of delivering SharePoint solutions,[object Object],Three Themes,[object Object],Collaboration, Insight, Productivity,[object Object],Two principal lines of business,[object Object],Professional Services,[object Object],SharePoint Consulting and Application Development,[object Object],Software Product,[object Object],Mekko Graphics advanced charting software,[object Object],One Technology Stack,[object Object],Pure-play Microsoft Partner,[object Object]
Chris McNulty,[object Object],[object Object]
Working with SharePoint technologies since 2000/2001
20 years consulting and financial services technology (Santander, John Hancock, GMO, State Street)
MBA in Investment Management from Boston College Carroll School of Management
Write and speak often on Microsoft IW technologies (blogs & books)
Microsoft MCSE/MCTS/MSA/MVTSP
Hiking, cooking, playing guitar, colonial history, photography
My family: Hayley, three kids (16, 7, 4) and my dog Stan,[object Object]
Mike Gilronan,[object Object],[object Object]
Working with SharePoint technologies since 2000/2001
20+ years consulting and professional services experience
ERP and CRM, leading to KM and custom
Business Analysis, Training, Project and Practice Management
Active participant in KM, Microsoft, and SharePoint communities
Business user point of view
CPA by trade, PMP by training and experience
Bats right, throws right,[object Object]
Hallmarks of good adoption,[object Object],Roadblocks or symptoms of bad adoption,[object Object],Tools and techniques that our clients have used to drive adoption,[object Object],Worst practices,[object Object],Q&A, Resources, Closing,[object Object],Today’s Session, in detail,[object Object]
The SharePoint Firehose,[object Object]
[object Object]
Business users perceive value
No complaints, no help desk tickets, happy users
Measurable ROI
Speed to MarketEnablers/Indicators ,[object Object]
Speed to market,[object Object],Over-governance,[object Object],Maintenance,[object Object],No/bad sponsorship,[object Object],Redundancy of content,[object Object],Too many documents,[object Object],"Field of dreams" mentality,[object Object],Roadblocks to Adoption ,[object Object]
Adoption tools and techniques ,[object Object]
Lunch/Catering Application,[object Object],Dynamic, Targeted Content on Home Page,[object Object],Birthday List,[object Object],Today @ACME / Meeting Room Central,[object Object],Unique applications and solutions,[object Object]
Training,[object Object],Lunch and Learn,[object Object],Formal Training ,[object Object],Internal ,[object Object],External site,[object Object],Product vs Solution,[object Object]

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SPSTCDC - SharePoint 2010 Adoption - Decade

Editor's Notes

  1. SharePoint 2010 can be compared to a functional “firehose”, having grown from a simple tool for team documents and dashboards in 2001, to the rich multifunctional environment of SharePoint 2010. (BI! Workflow! Social computing! Data integration! Etc.) And if you can’t push on a rope, as they say, you really can’t push a firehose – users need to pull it in. Attendees passionately shared their stories about the major intrinsic enablers and roadblocks to SharePoint adoption.
  2. CFM ROI: e.g. online collaboration reduces travel costsimportance of responsive, qualitative system performance for users to sustain enthusiasm.Rapid development and deployment of user-oriented solutions
  3. CFMSpeed to market -- boil the ocean approach to solving too many problemsOver-governance: (e.g. too hard to get sites)Maintenance: Redundancy of content -- Documents duplicated in file systems and multiple sites – lack of operational governance and user guidanceField of Dreams– if you build it they will come.
  4. [MG]Lunch Application –KMA clients use lunch or catering order application on SharePoint. Users seem to really emotionally bond to these solutions – it’s fun & essential and replaces slower, manual processes.Dynamic Content on Home Page – Offering a fresh cycle of new information on the home page is thought to be equally or more important to clean attractive design.Birthday List – another example of fun, unique and essential information that bonds users with the siteFind that first one! Think horizontal.
  5. [mg] Branding/Naming – In particular when companies are launching or relaunching a SharePoint based project, it helps to brand the project with the name of the site (e.g. “I’m using MyCompany” instead of “I’m using “SharePoint”.Marketing & Segmentation – it’s important to understand that the adoption message needs to be distinguished not only for different groups of business users (power users/casual users) but also different IT constituents (developers/server teams/analysts & PMs)
  6. [CFM] Survey – use SharePoint surveys to measure success and determine future directionsAdministrative Tools – measure what people are looking for
  7. [mg] Departmental Approach – build success at a lower level first before tackling enterprise wide adoptionSteering Committee (Cross-Functional) – it helps when the project is accountable to a frequently meeting team of empowered business stakeholders drawn from multiple departments, not just IT and HR.Move Fast – quick early successes count more than long, late successes
  8. [CFM] SharePoint -> SharePoint – use a SharePoint site itself to supply support to usersPrepare Support Teams – make sure Help Desks and customization teams are available and trained in advance to minimize the risk of failing to meet rising expectations.Self Service Support/Communities – some companies reports tremendous success using discussions, blogs, and wikis to help users help each otherTeam Leaders Support/Decentralized – Another approach is to decentralize support to power users or team captains in each logical group of usersTech Sheets – Quick one page tips or FAQs can be written and distributed to users and helps desk via email, web sites, print distribution or knowledge bases.
  9. [cfm]Many users schedule a “big event” (usually a breakfast event in the morning, sometimes a lunch, rarely an evening happy hour) the day the site “launches”. In conjunction, these events often offer:TrainingContests and prizes, often with a scavenger huntPublic awardsGiveaways – branded coffee cups, mouse pads or wallet cards with tips and helpful informationResource: “Buzz kit” (2007) replaced by “I use SharePoint”Mother of Navy Seal Michael Murphy christening warship named for her son, posthumously awarded CMH for valor in Afghanistan, first to receive it since Vietnam War.
  10. [mg] Douglas MacGregor @ MIT Sloan in 1960s developed thisSharePoint -> SharePoint – use a SharePoint site itself to supply support to usersPrepare Support Teams – make sure Help Desks and customization teams are available and trained in advance to minimize the risk of failing to meet rising expectations.Self Service Support/Communities – some companies reports tremendous success using discussions, blogs, and wikis to help users help each otherTeam Leaders Support/Decentralized – Another approach is to decentralize support to power users or team captains in each logical group of usersTech Sheets – Quick one page tips or FAQs can be written and distributed to users and helps desk via email, web sites, print distribution or knowledge bases.
  11. Bonus: SharePoint Maturity Model. If you currently use SharePoint, use this model to baseline your maturity and adoption levels, benchmark them against similar companies, and track your progress over time.
  12. [mg] This is one of my favorites. Usually, some senior person complains they can never find anything on the "H drive". Since SharePoint offers a searchable web interface, it has to be better, right? Sure - except if you just dump all that content in without thinking, all you get is a SharePoint site with top level folders called "bobtest". "newtest", "newtest 2", and “sales1997”. Same problem, in a new shiny package. Likelihood of project death – 50%.
  13. [cfm] Just because you can doesn’t mean you should, and without proper training, you will only confuse people, at least, until someone goes in and simplifies it. SharePoint is powerful, often complex. Entering at the pinnacle of complexity management is a surefire way to alienate early adopters. We’ve seen this multiple times, and the result is almost always the same. Likelihood of project death – 75%, (until someone new comes in to clean up the complexity.)
  14. [mg] This one is pretty simple – how do you define success? If success equals a well-used site, then this virtually guarantees failure. Simply sending around an email announcing your new site doesn’t cut it. People learn differently, and many folks need multiple “touches” before they feel comfortable. Death rate – 75%
  15. CFMMulti-generational: Different generations adopt technology differently. Different ages have different comfort levels with web technology (corporate sites vs. social networking) and platforms (PC or laptop or smartphone)Multi-national: global audiences have different preferences for platforms, tools, bandwidth and site performance expectationsMulti-platform: mobile enablement
  16. Give code word to Chris > 4:15 on Saturday for chance to win copy of MS-Project Professional 2010