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SPSTCDC - SharePoint 2010 Adoption - Decade


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A recap of Mike Gilronan and Chris McNulty's SharePoint presentation at SharePoint Saturday the Conference in August 2011.

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SPSTCDC - SharePoint 2010 Adoption - Decade

  1. 1. A decade of SharePoint Adoption Strategies<br />SharePoint Saturday the Conference<br />August 2011<br />
  2. 2. A Decade of SharePoint Adoption (S1A-101)Admin – 200<br />Chris McNulty & Mike Gilronan<br />Knowledge Management Associates<br />Welcome to SharePoint Saturday—The Conference<br />
  3. 3. Welcome to SharePoint Saturday—The Conference<br />Thank you for being a part of the first SharePoint Saturday conference<br />Please turn off all electronic devices or set them to vibrate.<br />If you must take a phone call, please do so in the hall so as not to disturb others.<br />Open wireless access is available at SSID: SPSTC2011<br />Feel free to “tweet and blog” during the session<br />Thanks to our Diamond and Platinum Sponsors:<br />
  4. 4. About KMA<br />Founded 1995<br />10 years of delivering SharePoint solutions<br />Three Themes<br />Collaboration, Insight, Productivity<br />Two principal lines of business<br />Professional Services<br />SharePoint Consulting and Application Development<br />Software Product<br />Mekko Graphics advanced charting software<br />One Technology Stack<br />Pure-play Microsoft Partner<br />
  5. 5. Chris McNulty<br /><ul><li>KMA SharePoint Practice Lead/Manager
  6. 6. Working with SharePoint technologies since 2000/2001
  7. 7. 20 years consulting and financial services technology (Santander, John Hancock, GMO, State Street)
  8. 8. MBA in Investment Management from Boston College Carroll School of Management
  9. 9. Write and speak often on Microsoft IW technologies (blogs & books)
  10. 10. Microsoft MCSE/MCTS/MSA/MVTSP
  11. 11. Hiking, cooking, playing guitar, colonial history, photography
  12. 12. My family: Hayley, three kids (16, 7, 4) and my dog Stan</li></li></ul><li>
  13. 13. Mike Gilronan<br /><ul><li>Partner at KMA, joined in 2006
  14. 14. Working with SharePoint technologies since 2000/2001
  15. 15. 20+ years consulting and professional services experience
  16. 16. ERP and CRM, leading to KM and custom
  17. 17. Business Analysis, Training, Project and Practice Management
  18. 18. Active participant in KM, Microsoft, and SharePoint communities
  19. 19. Business user point of view
  20. 20. CPA by trade, PMP by training and experience
  21. 21. Bats right, throws right</li></li></ul><li>Two Roles<br />
  22. 22. Hallmarks of good adoption<br />Roadblocks or symptoms of bad adoption<br />Tools and techniques that our clients have used to drive adoption<br />Worst practices<br />Q&A, Resources, Closing<br />Today’s Session, in detail<br />
  23. 23. The SharePoint Firehose<br />
  24. 24. <ul><li>Long uptimes
  25. 25. Business users perceive value
  26. 26. No complaints, no help desk tickets, happy users
  27. 27. Measurable ROI
  28. 28. Speed to Market</li></ul>Enablers/Indicators <br />
  29. 29. Speed to market<br />Over-governance<br />Maintenance<br />No/bad sponsorship<br />Redundancy of content<br />Too many documents<br />"Field of dreams" mentality<br />Roadblocks to Adoption <br />
  30. 30. Adoption tools and techniques <br />
  31. 31. Lunch/Catering Application<br />Dynamic, Targeted Content on Home Page<br />Birthday List<br />Today @ACME / Meeting Room Central<br />Unique applications and solutions<br />
  32. 32. Training<br />Lunch and Learn<br />Formal Training <br />Internal <br />External site<br />Product vs Solution<br />
  33. 33. Branding/Naming<br />First rule of SharePoint – don’t call it SharePoint!<br />E.g., Nebula<br />Cramerville<br />Shmoogle<br />BaseCamp<br />Segmentation<br />Marketing<br />
  34. 34. Survey <br />Administrative Tools<br />Feedback mechanism prominent on the front page<br />Visible and available super-users or support staff<br />Assessment<br />
  35. 35. Departmental Approach<br />Steering Committee (Cross-Functional)<br />Move Fast<br />Quick early successes count more<br />Drive fast, take chances!<br />Project Design<br />
  36. 36. Support<br />SharePoint for SharePoint<br />Prepare Support Teams<br />Self Service Support/Communities<br />Team Leaders Support/Decentralized<br />Tech Sheets – Quick one page tips or FAQs<br />
  37. 37. “Big event” <br />Usually a breakfast<br />Sometimes a lunch<br />Rarely an evening happy hour<br />Gift bags/materials<br />Training<br />Contests and prizes, often with a scavenger hunt<br />Public awards<br />Giveaways – branded items with tips and helpful information<br />Resources: “I Use SharePoint”<br />Launch Events<br />
  38. 38. Theory Y<br />SLAs<br />Chargeback incentives<br />Viral Communications<br />Social Communities <br />Badges<br />Miscellaneous Motivations<br />Theory X<br />Home Page Lockin<br />Mandates<br />“Burn the Boats”<br />
  39. 39. 5 things to do after 3 months in production<br />Usage/Search logs<br />MySite self-population<br />Content growth trends<br />Repeat rollout training<br />Re-evaluate roadmap<br />“Accessory After the Fact”<br />
  40. 40. Three things to never allow in your SharePoint rollout…<br />Worst Practices!<br />Three things to never allow in your SharePoint deployment<br />aka<br />“How to squash adoption in three easy steps”<br />
  41. 41. No. No, no, no.<br />
  42. 42. Import file shares as-is<br />
  43. 43. Introduce 100s of content types…<br />
  44. 44. Deployment plan? Outlook…<br />
  45. 45. Multigenerational<br />Multinational<br />Multi-platform<br />Closing thoughts – Know Your Audience<br />
  46. 46. From Microsoft:<br />SharePoint Adoption tools:<br />From Others<br />SharePoint Maturity Model ( – Noon, CN114<br />Susan Hanley ( – great presentation on this yesterday<br />From Chris<br />SPSTCDC : SharePoint Business Intelligence 11:30M CT207<br />SPSTCDC: Managed Metadata and Taxonomies 3:00pm CN117<br />New Jersey SharePoint User Group September 14 (Business Intelligence)<br />SharePoint Saturday NH – September 24, 2011 (Business Intelligence)<br />KMWorld DC October 2011 (IT)<br />From KMA (<br />Blogs, presentations, news, and events<br />Monthly webinars <br />Resources - General<br />
  47. 47. <ul><li>Questions?
  48. 48. Evaluations
  49. 49. Contact Us
  50. 50. Prizes! Follow @kmallc for the code word!</li></li></ul><li>Thank you!<br />
  51. 51. Thanks to Our Other Sponsors!<br />Thanks to our Sponsors<br />
  52. 52. Session Evaluation<br />Please complete and turn in your Session Evaluation Form so we can improve future events. Survey can be filled out at:<br /><br />Presenter: Chris McNulty & Mike Gilronan<br />Session Name: A Decade of SharePoint Adoption<br />Session No.: S1A-101<br />
  53. 53. “Two faces” flickr photo from heyjoewhereyougoinwiththatguninyourhand used via Creative Commons license:<br />“Hose contest splashes” flickr photo from DrewbieDoo used via Creative Commons license:<br />“x y” flickr photo from Jean Hambourg used via Creative Commons license:<br />Fight Club poster ©EnderTheThird at DeviantArt<br />Mother of Navy Seal Michael Murphy (christening ship) flickr photo from US Navy Images via Creative Commons license:<br />Photo Credits<br />