DIPLOMA IN THE MANAGEMENT OF MODERN PUBLIC SERVICE DELIVERY <ul><li>15-16 October 2008 </li></ul>
Introductory Session <ul><li>Course Background </li></ul><ul><li>Aim </li></ul><ul><li>Timetable and Practicalities </li><...
Aim <ul><li>To equip managers and potential managers of services with the skills and knowledge required to lead and implem...
Timetable and Practicalities <ul><li>9.30 -4.30pm </li></ul><ul><li>Lunch  (Ariel Hse/Gasworks) </li></ul><ul><li>Coffee B...
Course Schedule Year 1 30 April (prov) Exams Assignment 4 7 April 08 Final Assignment Due 5 Mar (prov) Field Trip Assignme...
Contacts <ul><li>Administrative </li></ul><ul><li>Christine Kelly </li></ul><ul><li>[email_address]   </li></ul><ul><li>Te...
Online Learning <ul><li>Access to  ipasd.pbwiki.com </li></ul><ul><li>Username: Firstnamesecondname </li></ul><ul><li>Eg k...
Field Trips <ul><li>One each year </li></ul><ul><li>To see at first hand a working example of good practice </li></ul><ul>...
Exams <ul><li>2 Exams X 2 hours </li></ul><ul><li>Sample Paper and past paper available on Webct </li></ul><ul><li>60%  of...
Assignments <ul><li>4 Assignments x10% </li></ul><ul><li>1 Per Module </li></ul><ul><li>10 Pages (3000 words max) </li></u...
Assignments (cont’d) <ul><li>Must be your own work </li></ul><ul><li>Avoid excessive paraphrasing or quotation </li></ul><...
Assignments (cont’d) <ul><li>Introduction, body of text and conclusion </li></ul><ul><li>Reflection on material required <...
Assignments (cont’d) <ul><li>Use spelling checker </li></ul><ul><li>Use mindmaps to group ideas </li></ul><ul><li>Clear, s...
Assignments (cont’d) <ul><li>Referencing </li></ul><ul><li>C. H. Murray (2001) argues that it … </li></ul><ul><li>It has b...
Further Information about Writing <ul><li>Fowler, HW  Modern English Usage (Oxford University Press) </li></ul><ul><li>Gro...
And Good Luck with the Challenge!
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Seminar1 Introduction To Diploma Kieran Lenihan08 09

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Seminar1 Introduction To Diploma Kieran Lenihan08 09

  1. 1. DIPLOMA IN THE MANAGEMENT OF MODERN PUBLIC SERVICE DELIVERY <ul><li>15-16 October 2008 </li></ul>
  2. 2. Introductory Session <ul><li>Course Background </li></ul><ul><li>Aim </li></ul><ul><li>Timetable and Practicalities </li></ul><ul><li>Course Schedule </li></ul><ul><li>Contacts </li></ul><ul><li>Webct/Wiki </li></ul><ul><li>Fieldtrips </li></ul><ul><li>Exams and Assignments </li></ul><ul><li>Study Materials </li></ul>
  3. 3. Aim <ul><li>To equip managers and potential managers of services with the skills and knowledge required to lead and implement service delivery change and innovation in public sector organisations. </li></ul>
  4. 4. Timetable and Practicalities <ul><li>9.30 -4.30pm </li></ul><ul><li>Lunch (Ariel Hse/Gasworks) </li></ul><ul><li>Coffee Breaks Morning/Afternoon </li></ul><ul><li>Toilets </li></ul><ul><li>Emergency Exits </li></ul><ul><li>Temperature </li></ul><ul><li>Mobile Phones </li></ul>
  5. 5. Course Schedule Year 1 30 April (prov) Exams Assignment 4 7 April 08 Final Assignment Due 5 Mar (prov) Field Trip Assignment 3 3-4 Mar 09 Managing Service Delivery Projects Assignment 2 21-22 Jan 09 Managing Service Delivery Change Assignment 1 27-28 Nov 08 Understanding the Public Sector 15-16 Oct 08 Innovation and Modernisation in the Public Sector Assignment Due Date Year 1 Seminar
  6. 6. Contacts <ul><li>Administrative </li></ul><ul><li>Christine Kelly </li></ul><ul><li>[email_address] </li></ul><ul><li>Tel 01-240 3675 </li></ul><ul><li>Academic or Study related </li></ul><ul><li>Kieran Lenihan </li></ul><ul><li>[email_address] </li></ul><ul><li>Tel 01-240 3673 </li></ul><ul><li>MAKE SURE WE HAVE YOUR CORRECT CONTACT DETAILS </li></ul>
  7. 7. Online Learning <ul><li>Access to ipasd.pbwiki.com </li></ul><ul><li>Username: Firstnamesecondname </li></ul><ul><li>Eg kieranlenihan </li></ul><ul><li>Password: ipa </li></ul><ul><li>Online Learning Resource </li></ul><ul><li>Seminar slides, related documentation, student area etc. </li></ul>
  8. 8. Field Trips <ul><li>One each year </li></ul><ul><li>To see at first hand a working example of good practice </li></ul><ul><li>5 March 2008 </li></ul>
  9. 9. Exams <ul><li>2 Exams X 2 hours </li></ul><ul><li>Sample Paper and past paper available on Webct </li></ul><ul><li>60% of overall mark </li></ul><ul><li>Take place end 30 April in IPA (provisional date) </li></ul>
  10. 10. Assignments <ul><li>4 Assignments x10% </li></ul><ul><li>1 Per Module </li></ul><ul><li>10 Pages (3000 words max) </li></ul><ul><li>Respect the deadlines </li></ul><ul><li>Typed </li></ul><ul><li>2 copies required </li></ul><ul><li>1 returned </li></ul><ul><li>Cover to Include Title, Name and Address </li></ul>
  11. 11. Assignments (cont’d) <ul><li>Must be your own work </li></ul><ul><li>Avoid excessive paraphrasing or quotation </li></ul><ul><li>Cooperate but avoid temptation to copy </li></ul><ul><li>Plan before writing </li></ul><ul><li>Read the assignment carefully </li></ul><ul><ul><li>Evaluate ≠ Describe </li></ul></ul><ul><ul><li>Analyse ≠Outline </li></ul></ul>
  12. 12. Assignments (cont’d) <ul><li>Introduction, body of text and conclusion </li></ul><ul><li>Reflection on material required </li></ul><ul><li>Examine relevance to work environment </li></ul><ul><li>If more than one part to assignment, make sure you address all </li></ul><ul><li>Use active verbs rather than passive </li></ul><ul><ul><li>“This document attempts” not “It is attempted in this document” </li></ul></ul>
  13. 13. Assignments (cont’d) <ul><li>Use spelling checker </li></ul><ul><li>Use mindmaps to group ideas </li></ul><ul><li>Clear, simple and precise language </li></ul><ul><li>Signposting- use headings and new paragraphs </li></ul>
  14. 14. Assignments (cont’d) <ul><li>Referencing </li></ul><ul><li>C. H. Murray (2001) argues that it … </li></ul><ul><li>It has been well known for many years (Commission on Taxation 2003) that poor systems contributed to wholescale tax evasion </li></ul><ul><li>At end of Assignment, a reference section </li></ul><ul><ul><li>Murray, C.H., Irish Government Observed, Administration, Vol 31 No 3, 1999, pp 245-261 </li></ul></ul><ul><ul><li>Brown, N, Against the Tide, Dublin: Gill and Macmillan, 1986, p 273 </li></ul></ul><ul><ul><li>Commission on Taxation, Direct Taxation, Dublin: Stationery Office, 2003. </li></ul></ul>
  15. 15. Further Information about Writing <ul><li>Fowler, HW Modern English Usage (Oxford University Press) </li></ul><ul><li>Growers, E The Complete Plain Words (Penguin) </li></ul><ul><li>Strunk, W & White, EB The Elements of Style (Macmillan) </li></ul>
  16. 16. And Good Luck with the Challenge!

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