Preparing For Examsyear1

421 views

Published on

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
421
On SlideShare
0
From Embeds
0
Number of Embeds
8
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Preparing For Examsyear1

  1. 1. Preparing for Exams Kieran Lenihan Year 1
  2. 2. Innovation and Modernisation <ul><li>Characteristics of the Public Sector </li></ul><ul><li>Understanding of history reform initiatives in Irish public sector </li></ul><ul><li>OECD Reports, Task Force Report, Org Reviews </li></ul><ul><li>Evolving emphasis in recent years </li></ul><ul><li>Understanding of customer service </li></ul><ul><li>Creating and promoting a more innovative culture </li></ul><ul><li>Characteristics of an innovative organisation </li></ul><ul><li>Barriers to creating a more innovative organisation </li></ul>
  3. 3. Understanding the Customer <ul><li>Terms Client, Customer and Citizen etc. Meaning and use </li></ul><ul><li>What orgs need to do to improve customer service </li></ul><ul><li>Involving and Consulting customers </li></ul><ul><li>Organising services to meet customer needs </li></ul><ul><li>Channels to provide service </li></ul><ul><li>Dealing with customers </li></ul><ul><li>Challenge of being customer driven in public sector: trade-offs </li></ul>
  4. 4. Managing Change <ul><li>Understanding Public sector change </li></ul><ul><li>Reasons for public sector to change </li></ul><ul><li>Difficulties in implementing change </li></ul><ul><li>Role of leadership </li></ul><ul><li>The steps in the change process </li></ul><ul><li>Change skills and strategies </li></ul><ul><li>How people deal with change </li></ul><ul><li>Lewin’s change model </li></ul><ul><li>How to apply Kotter’s Change principles </li></ul><ul><li>PDCA cycle </li></ul><ul><li>Involving stakeholders </li></ul>
  5. 5. Managing Change 2 <ul><li>Implementation Styles </li></ul><ul><li>Difficulties implementing change in public sector organisations </li></ul>
  6. 6. Managing Projects <ul><li>Understanding of projects and project management </li></ul><ul><li>Project structure and roles of sponsor, project manager and Board </li></ul><ul><li>Managing Stakeholders </li></ul><ul><li>The project lifecycle and what happens at each </li></ul><ul><li>Know the purpose and application of the scope, WBS </li></ul>
  7. 7. Managing Projects 2 <ul><li>Importance of Milestones </li></ul><ul><li>Managing Risk </li></ul><ul><li>Scheduling and Monitoring Resources </li></ul><ul><li>Performing a review </li></ul>
  8. 8. General Tips <ul><li>Read the Question </li></ul><ul><li>Discuss= to consider or examine by argument, comment, etc.; talk over or write about, esp. to explore solutions </li></ul><ul><li>Describe= To give an account of in speech or writing. </li></ul><ul><li>Consider= to view carefully or thoughtfully </li></ul><ul><li>Compare= to examine in order to note similarities and differences </li></ul><ul><li>Contrast=to compare in order to show unlikeness or differences; note the opposite natures, </li></ul><ul><li>Explain= to make plain or clear; render understandable or intelligible </li></ul>
  9. 9. How to prepare for answering <ul><li>Think about subject when studying </li></ul><ul><li>Don’t just give me back a summary of notes </li></ul><ul><li>Try to convey your understanding or ownership of the ideas </li></ul><ul><li>How does subject refer to your organisation and public sector organisations? </li></ul><ul><li>Have an understanding or opinions on its relevance </li></ul><ul><li>Use examples to illustrate your answer (Easier if you prepare these as you study) </li></ul>
  10. 10. Answering a question <ul><li>Look at the verb words e.g consider, explain, describe. Some parts may require two or three actions. </li></ul><ul><li>Brainstorm the ideas. Throw everything down on a piece of paper. </li></ul><ul><li>Arrange ideas into categories </li></ul><ul><li>Think of examples to illustrate your answer. </li></ul><ul><li>Organise your answer into organised paragraphs/sections with headings. </li></ul><ul><li>Keep your sentences short. </li></ul><ul><li>Generally use active verbs ‘The Government regards the matter’ and not ‘The matter is regarded by government’ </li></ul><ul><li>Do all parts of question. If stuck for time, use bullets with short points. </li></ul>
  11. 11. <ul><li>Good luck! </li></ul>

×