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Intro To Module 1 Sean Connolly1


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Intro To Module 1 Sean Connolly1

  1. 1. <ul><li>Innovation and Modernisation in the Public Sector </li></ul>
  2. 2. Purpose of this Session <ul><li>Review/Clarify the Material </li></ul><ul><li>Is it in line with your own experience? </li></ul>
  3. 3. 2. Objectives <ul><li>Be able to discuss </li></ul><ul><li>The characteristics of the Public Service </li></ul><ul><li>The key policy changes </li></ul><ul><li>The impact of the Private Sector </li></ul><ul><li>International Trends </li></ul><ul><li>Factors facilitating innovation </li></ul><ul><li>Foundation for later modules </li></ul><ul><li>Will inform your actions </li></ul>
  4. 4. Cautionary Notes <ul><li>Not Science </li></ul><ul><ul><li>“ management theory” </li></ul></ul><ul><li>Human behaviour changes slowly </li></ul><ul><ul><li>Thucydides 460-400 BC </li></ul></ul><ul><li>Much published material </li></ul><ul><ul><li>May not tell the full story </li></ul></ul><ul><ul><li>Study the Individuals </li></ul></ul>
  5. 5. 3 Origins of Administration <ul><li>Role of the State </li></ul><ul><li>Trend towards reduction </li></ul><ul><li>Based on somebody’s theory </li></ul><ul><li>Countries differ </li></ul><ul><li>Emergence of ICT </li></ul>
  6. 6. 4 Origins of the Irish Public Service <ul><li>British Model </li></ul><ul><li>Northcote Trevelyan Report </li></ul><ul><li>Other possibilities: </li></ul><ul><ul><li>US: Political appointments </li></ul></ul><ul><ul><li>France:Napoleonic design </li></ul></ul>
  7. 7. 4 Origins of the Irish Public Service <ul><li>British Model </li></ul><ul><li>Northcote Trevelyan Report </li></ul><ul><li>Other possibilities: </li></ul><ul><ul><li>US: Political appointments </li></ul></ul><ul><ul><li>France:Napoleonic design </li></ul></ul><ul><li>Should the Secretary General be changed with a change of Government? </li></ul>
  8. 8. SAQ 1 <ul><li>Has your organisation changed? </li></ul><ul><li>[Ideas on page 34] </li></ul>
  9. 9. 5. Characteristics (1) <ul><li>1854 Problems </li></ul><ul><li>Patronage </li></ul><ul><li>Inefficiency </li></ul><ul><li>Lack of staff development </li></ul><ul><li>External appointments </li></ul><ul><li>Departmental promotion </li></ul><ul><li>Solved? </li></ul>
  10. 10. 5. Characteristics (2) <ul><li>Northcote Trevelyan Solutions </li></ul><ul><li>Examinations by a Commission </li></ul><ul><li>Permanent appointments/Probation </li></ul><ul><li>Specialisation </li></ul><ul><li>Salary scales </li></ul><ul><li>Bureaucracy: churches, army, banks, insurance companies, breweries.airlines, etc </li></ul>
  11. 11. 5. Characteristics (3) <ul><li>Principles [Lane] </li></ul><ul><li>Government decides on policy and Public Service delivers </li></ul><ul><li>Written records </li></ul><ul><li>Based on rules, not arbitrary </li></ul><ul><li>Legal and procedural rules </li></ul><ul><li>Work is organised by function </li></ul><ul><li>Hierarchical structures </li></ul><ul><li>Resources are not personal </li></ul><ul><li>Public sector ethos </li></ul>
  12. 12. SAQ 2 <ul><li>What evidence can you find that the thinking was influenced by the environment and personal values? </li></ul><ul><li>[Ideas on page 34] </li></ul>
  13. 13. 6. Public Service Reform <ul><li>6.1 1932 Brennan Commission </li></ul><ul><li>6.2 1969 Devlin Report </li></ul><ul><li>6.3 1985 “Serving the Country Better” </li></ul><ul><li>6.4 1994 SMI </li></ul><ul><li>6.5 1996 DBG </li></ul><ul><li>What changes have affected our customers? </li></ul><ul><li>What changes have affected you? </li></ul>
  14. 14. Rate your Own Organisation? <ul><li>Leader? </li></ul><ul><ul><li>Strategic Plan </li></ul></ul><ul><ul><li>Senior Management Committee </li></ul></ul><ul><ul><li>Open to Change </li></ul></ul><ul><li>Complier? </li></ul><ul><ul><li>No champion? </li></ul></ul><ul><li>Resister? </li></ul><ul><ul><li>Why ? </li></ul></ul>
  15. 15. 6.6 Role of ICT <ul><li>Information Society Commission 1999 </li></ul><ul><ul><li>Information Services </li></ul></ul><ul><ul><li>Interactive Services </li></ul></ul><ul><ul><li>Integrated Services </li></ul></ul><ul><li>Reach Agency 1999 </li></ul><ul><li>OASIS </li></ul><ul><li>BASIS </li></ul><ul><li>Fund of €109m </li></ul>
  16. 16. New Connections 2002-05 <ul><li>Single point of contact </li></ul><ul><li>Multiple access channels </li></ul>
  17. 17. 6.7 Local Government <ul><li>1996 Programme for change </li></ul><ul><ul><li>Enhancing local democracy </li></ul></ul><ul><ul><li>Serving the customer better </li></ul></ul><ul><ul><li>Greater efficiency </li></ul></ul><ul><ul><li>Proper resources </li></ul></ul>
  18. 18. 6.8 Evaluation of Progress 2002 <ul><li>Quality Customer Service </li></ul><ul><li>eGovernment Agenda </li></ul><ul><li>Evidence of improvements? </li></ul>
  19. 19. 7. Quality Customer Service <ul><li>Private/Public Sector differences </li></ul><ul><li>Stovepipes </li></ul><ul><li>Policy vs Service delivery </li></ul><ul><li>Measurement </li></ul><ul><li>Principles </li></ul><ul><li>QCS Initiative 1997 </li></ul><ul><li>SAQ 3 Results? </li></ul><ul><li>Customer Charters </li></ul>
  20. 20. 8. Innovation <ul><li>Culture </li></ul><ul><ul><li>Complacency </li></ul></ul><ul><ul><li>Rigidity </li></ul></ul><ul><ul><li>Excessive bureaucracy </li></ul></ul><ul><ul><li>Aversion to risk and innovation </li></ul></ul><ul><ul><li>Avoidance of mistakes </li></ul></ul><ul><li>SAQ 4 </li></ul>
  21. 21. 9. Drivers for Change <ul><li>International Trends </li></ul><ul><li>Impact on Ireland </li></ul><ul><li>ICT </li></ul>
  22. 22. 10. Conclusions <ul><li>Some good examples </li></ul><ul><li>Preserve the good aspects </li></ul><ul><li>Understand your environment </li></ul><ul><li>Reform can be harnessed </li></ul><ul><li>Quality Customer Service essential </li></ul><ul><li>Innovation not stagnation </li></ul><ul><li>International competition </li></ul>
  23. 23. <ul><li>This afternoon? </li></ul><ul><li>Examine the Revenue experience in the light of what we have covered and your own experience </li></ul>
  24. 24. Problems? <ul><li>SAQs </li></ul><ul><li>Progress Questions </li></ul><ul><li>Readings </li></ul>