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KP INTERNET TRENDS 2017 | Internet Trends 2017 Report

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KP INTERNET TRENDS 2017 | PAGE 53
60%
53%
29%
21%
0%
10%
20%
30%
40%
50%
60%
70%
Easier Access to Online
Support Channels
Faster Agent Reponse
Times
Consistent Customer
Experience Across
Channels
Faster Access to Live
Support
%ofResponses
Social Media =
Can Provide Opportunity to Improve Customer Service…
If you could choose two things for organizations to improve in customer service,
what would they be? (Select two), 8/16
Source: Ovum Get It Right: Deliver the Omni-Channel Support Customers Want (8/16)
Note: Survey of consumers ages 18-80 in Australia, Europe, New Zealand, and USA, n=400.

Published in: Technology
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