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KP INTERNET TRENDS 2017 | Internet Trends 2017 Report

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KP INTERNET TRENDS 2017 | PAGE 187
Enterprise Software (2000  2017) = Users Expect Products to be as…
Well Designed / Easy-to-Use / Reliable as Consumer Apps
Perpetual, On-Premise Software  Cloud-Based SaaS Apps  Mobile-First Smart Apps
2000 2017
Delivery Method On-Prem Cloud-based
Pricing Perpetual License Subscription
UX Generic Personalized
Intelligence Constrained Unlimited (AI / ML)
Growth Engine Sales Product
Purchase Decision Top-Down Bottoms-Up
Measure of Engagement &
Customer Satisfaction
N/A DAUs / MAUs / NPS

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