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I need a volunteer program yesterday


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From the 2010 Museum Association of Arizona Conference.
By Laura Matzer and Sandy Johnson of the Arizona Museum for Youth

Published in: Education
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I need a volunteer program yesterday

  1. 1. I Need a Volunteer Program YESTERDAY…Help!<br />Museum Association of Arizona Annual Meeting<br />June 2010, Sedona AZ<br />
  2. 2. Volunteer Program Management History at AMY <br />AMY’s previous volunteer program retention rate was low…why?<br />AmeriCorps VISTA Volunteer Program Manager grant<br />Benefits:<br />A volunteer manages volunteers<br />Dedicated individual to build a legacy program<br />Builds capacity of organization<br />Helps to ease/navigate sea change in an organization<br />
  3. 3. Why you need a dedicated Volunteer Program Manager<br />Develops on-boarding and orientation processes, and ongoing training<br />Develops forms: application, fingerprinting, database, reporting, reward and recognition processes<br />Recruits, retains, and grows volunteer program<br />Provides a consistency, a “familiar face” to volunteers<br />
  4. 4. Finding Volunteers <br />Today, volunteers are not necessarily found in<br />traditional places. Since the “great recession”there are many new resources for volunteers.<br />
  5. 5. How Quickly Did the Program Grow?<br />In just 2 short months, the volunteer program at AMY was off and running. <br />Elements that made it successful:<br />Speaking at retirement clubs<br />Meeting with other volunteer program managers, such as Desert Botanical Garden, Children’s Museum of Phoenix, Arizona Science Center, and Mesa Arts Center, etc.<br /> Developing a program that “stole with pride”<br /> Providing elements to unify the program: check-in area, uniforms, recognition system<br />
  6. 6. Provide Perks!<br />Recognizing your volunteers, on a consistent andregular basis, will keep them engaged with your institution. <br />On-the-job training in a variety of positions sought after in today’s job market.<br />Ability to itemize and describe their position on a resume to eliminate time gaps.<br />Flexible schedules that allow time to job hunt.<br />Fingerprinting at no cost to the participant.<br />Assigned uniforms of polo shirts and aprons for those who work on the Gallery Floor.<br />Special t-shirts for “AMY Ambassadors” for outreach events.<br />Skill training classes<br />Recognition incentives including museum passes, movie tickets and gifts<br />Occasional special event tickets<br />Invitations to VIP events such as Exhibition Pre-Openings.<br />Ongoing opportunities to learn about art.<br />Letters of recommendation<br />Linkedin recommendations<br />
  7. 7. AMY Multi-Level Resource ModelNon-Funded and Funded Volunteers and Temps<br />Low Cost<br />No Cost<br />
  8. 8. AMY Multi-Level Resource Model Participants and Benefits<br /> Benefits <br />On the job training <br />Work experience for resumes<br />Flexible Schedules<br />Fingerprinting at no cost<br />Assigned uniforms<br />Art training<br />Recognition incentives<br />Special event tickets<br />Attend VIP/other special events<br />Seal on Diploma for HS students<br />Hours towards degree for College<br />Americorp, scholarship $’s<br />College credit<br />Valuable work experience in their degree field<br />Pay from government agencies<br /> like AgeWorks or private firms like <br /> Re-Employability<br />Pay for part-time on-call work as needed<br /> Participants<br />Community<br />Gloria Aidan <br />Kim Gladys <br />Karen Don<br />Jeneanna Kim<br />Barbara Suzanne<br />Sharon Betsy<br />Gizel Liz<br />Heather Ginny<br />Fred Jillian<br />College/HS Service Learning<br />Cindy Ashlyn<br />Colette Sheri<br />Shelley Sami<br />Bailey<br />Interns<br />Sarah Karina<br />Jessica Bridget<br />Daibin<br />Agencies and Business<br />Margot Joan<br /> Myrna Karen<br />Temps On-Call<br />Volunteers and former Educators<br />
  9. 9. AMY Multi-Level Resource ModelResults<br />
  10. 10. Points of Light<br />Use the Points of Light Volunteer Calculator to determine the donated value that your volunteers provide<br />Communicate that value to your institution’s board, community stakeholders<br />
  11. 11. AMY Multi-Level Resource Model Results<br />
  12. 12. AMY VOLUNTEERS ARE<br />Adults<br />With or without<br />Experience,<br />Students.<br />Or<br />Members.<br />Engaged ASU students volunteer at Boo at the Zoo Oct 24, 2009<br />
  13. 13. AMY VOLUNTEERS ARE<br />Adults<br />With or without<br />Experience,<br />Students.<br />Or<br />Members.<br />Engaged Barbara Van Hoy in her Volunteer Red Shirt<br />
  14. 14. Regular Communication<br />Monthly Newsletters<br />Flyers<br />Emails<br />Phone Calls<br />Bulletin Board<br />VOLUNTEERS NEWS FLASH Red shirts and aprons are here!! If you work on the gallery floor, see Sandy to get yours today.<br />
  15. 15. Volunteer Newsletter<br />
  16. 16. Long-Term Sustainability<br />Develop internal systems to help the program run itself:<br /><br /> Volunteer team coordinators<br /> Lockers/check-in area for volunteers<br /> Consistent support/feedback from employees<br /> Ongoing recognition: tangible and intangible<br />
  17. 17. Tangible Thank Yous on Volunteer Recognition Week<br />
  18. 18. Thank You!<br />Questions?<br />