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Ntt data cs overview aug2012 kkv3

  1. 1. Multi-Solution Overview with Cloud Services July 2012 Cloud Infrastructure Services
  2. 2. Agenda – The Need and Key Challenges Our Approach Our Solutions Our Difference and Value Our Client Successes and Call to Action 1
  3. 3. History Lesson: The evolving mission of IT Cloud Infrastructure ServicesBusiness complexity, broadertechnology adoption and increasingexpectations have forced a shift in the Optimizationrole and how IT delivers services. DifferentiateIn the past, CIOs were focused on the businessefficiency – supporting the businesswith optimal operational performanceto decrease costs. Advance the businessNow CIOs are expected to advancethe business goals – developingflexible capabilities to increase Effectivenesseffectiveness. Support the businessLeveraging the gap between the twoand adopting new innovative Efficiencytechnologies, optimization allows ITand business to differentiate servicesfor competitive advantage. 2
  4. 4. IT is a primary driver of business growth. For example, this year 350 companies will each invest more than $1 billion in IT. They are doing this because IT impacts their business performance. Peter Sondergaard, senior vice president at Gartner and global head of Research IT is still a facilitator of business, but increasingly the CIO will be responsible for generating ideas by understainding the value of the data, and how it can be used to boost revenue. Ed Sperling, There’s considerable confidence in IT’s potential to help respond to market place changes. The business looks to their IT departments for innovative strategies. The CIO could become a key figure in driving business change.Observations Ernst & Young, Innovating for growth: IT’s role in the new global economy
  5. 5. Market Trends: Waves of Changes Over Time1960s - 1980s 1990s - 2005 2005 - todayOrganizations used a sole Evolving demands leads to Sourcing enabled by a *serviceoutsourcing provider focused Multi-sourcing and best-of-breed integratoron reducing costs technology providers. Wave 3: Ubiquitous computing Wave 2: Network Web / Internet optimization Goals effectiveness Wave 1: PC / Distributed Computing efficiency Service Provider Service Integrator Service Integrator Time Service *Forrester Research Service Provider Service Provider Provider Traditional IT Outsourcing Era Cloud Era 4
  6. 6. Market Trends: IT’s role is evolving to deliver more business value Over time, the percentage of resources devoted to operating IT will decline significantly because of automation and new cloud-enabled delivery models. IT services today IT services 2015 IT services 2020 Innovate 5% Innovate 10% Innovate 15% Design and Build 25% Design and Build 40% Design and Build 50% Percentage Operate 70% Operate 50% Operate 35% Time Source – Gartner Research 2012 5
  7. 7. What do we do differently- NTT DATA’s leading-edge framework for delivering IT Excellence to client challenges 6
  8. 8. nCloud Delivery Framework Effective and Efficient IT execution requires organization-wide Optimization and implementation of many processes, specialized techniques and frameworks. As a result, we have integrated the full lifecycle: from strategy through operations:Strategy Design Build Deploy Operate 7
  9. 9. nCloud Delivery Framework Collaborative and holistic approach to client challenges Standard methodology reduces risk, offers scalability and promotes project ROI Access to leading intellectual property – architectures, global staffing models, prototypes – delivered more effectively through solution accelerators Drives a culture of repeatable innovation for our clients 8
  10. 10. Our Research indicates that a lack ofintegration between strategy and operations isa major factor in the failure of organizationsto achieve their strategic goals:  “90% of strategies effectively designed fail in nCloud Delivery Framework execution” Ref. Kaplan & Norton  “Companies on average realize only 60% of the financial performance their strategies promise... more than one-third of executives surveyed placed the figure at less than 50%.” Source: Harvard Business Review Effective and Efficient IT execution requires organization-wide Optimization and implementation of many processes, specialized techniques and frameworks. As a result, we have integrated the full lifecycle: from strategy through operations: Strategy Design Build Deploy Operate • Baseline Assessment • Requirements • Architecture • Development • End State • Future Vision and Definition • Proof of concept • Integration Assessment Gap Analysis • Policy / Principle • Capacity Planning • Staging • Performance • Roadmap Development Measurement • Vendor Selection • Deployment • Business Case and • Operating Model • Staff Augmentation Definition • Contract Negotiation • Test / Acceptance ROI • Managed Services • Implementation Plan • Procedures • Budget • Knowledge Transfer 9
  11. 11. Mapping solutions to our Client’sneedsCloud Managed Infrastructure (IaaS)NTT DATA provides secure and reliable cloud infrastructure hosting and managedservices across all modes of delivery with our private, public, and hybrid cloudsolutions. NTT DATA can manage your entire cloud portfolio safely and securelyand ensure that key integration points are kept in-sync allowing your business torun uninterrupted. Our cloud-based deployment options include: On-Demand PublicCloud, Ultra-Secure Private Cloud, and Customer Premise Private Cloud. All of ourHosting Solutions include: guaranteed service levels; 24 x 7 monitoring,maintenance and support; state-of-the-art security; and guaranteed up-time.Cloud Applications Development (PaaS)Migrate existing application development activities to the cloud (PaaS) and takeadvantage of leading cloud technologies and efficiencies gained when deployed in amore agile and manageable on demand architecture. NTT Data provides acomplete virtual application development environment leveraging leading clouddevelopment technologies that can be ready in a fraction of the time of traditionalon-premise models accelerating overall time to value.Cloud Applications Implementation (SaaS)Software as a Service (SaaS) applications offer considerable cost savings andscalability to businesses of all sizes. NTT DATA provides functional configuration,process integration, and lifecycle management services to ensure that you realizethe full benefit of SaaS applications from partners such as, Google,Microsoft, and others.
  12. 12. Mapping solutions to our Client’s needs Cloud Advisory Services We partner with you to strategize and architect your cloud transformation. We provide assessment and transformational services focused on helping our clients define or refine their cloud computing vision, architecture, and road map. NTT DATA professionals are experts in cloud computing providing neutral-party advice and leveraging our rich heritage to plan the transition of your entire IT environment. Our offerings include: Cloud Defogger (strategy workshop), Cloud QuickScan (optimization strategy and business case), and Cloud Readiness (Cloud Architecture and Roadmap). Cloud Applications and Infrastructure Migration NTT DATA will migrate your existing business applications and collaboration platforms to our resilient, secure and highly available private, public and hybrid cloud infrastructure (IaaS), decreasing costs and improving operational performance. NTT DATA guides the transition, change management, and ongoing support model providing our clients with greater scale in a more cost-effective computing environment.
  13. 13. Mapping solutions to our Client’s needs Cloud Testing Cloud Testing services provides a complete virtual on-demand application testing environment that decreases both the time and cost associated with performance and quality testing applications for deployment in the cloud. Cloud Service Operations Center Service Operations Center NTT DATA’s Cloud Service Operations Center (SOC) provides remote ITIL-based management and support services across all computer platforms. Armed with market leading monitoring and management tools, our team of experts will proactively support and optimize the management of your IT assets and transactions under an SLA based, ITIL delivered framework. Our end-to-end service desk support includes: Level 1 Application and Infrastructure Support, Skilled Advanced Technology Support, and Full-Service Infrastructure Management. 12
  14. 14. Application HostingNTT DATA offers a range of Application Hosting Solutions designed to fit your organization’s operational needs and budgetrequirements. These solutions will allow you to manage your business applications more efficiently, reduce cost, and enableyour organization to focus on its strategic initiatives. Access and use of your applications will be transparent to your endusers, but at a fraction of the cost and with improved reliability. All of our Application Hosting Solutions include: guaranteedservice levels; 24 x 7 monitoring, maintenance and support; state-of-the-art security; and guaranteed up-time. NTT DATA alsoprovides application hosting on private cloud and can deliver our services via SaaS subscription-based models.Remote Infrastructure Management (RIM)Our RIM solutions ensure 24x7 access, monitoring, and management of the infrastructure that supports your mission-criticalbusiness applications. We utilize a cost-effective combination of global, skilled resources, industry standard processes, andleading technology to not simply manage your infrastructure but improve it. As a result, our clients typically save 25 – 40% ontheir infrastructure operating costs. Our RIM solutions include monitoring, management, and administration of O/S, Storageand Database Systems, End-User Applications and Devices, Collaboration and Messaging Systems, and NetworkInfrastructure.Data Center ServicesWe can help you reduce your expenditures on what is typically the most expensive area of your IT budget while ensuringbusiness continuity by rationalizing, consolidating, and pruning servers, applications, and data centers. Our offerings include:Data Center Assessment, Rationalization/Virtualization, Planning and Implementation, and Disaster Recovery and BusinessContinuity Services.Technology Procurement ServicesTechnology Procurement Services help clients meet their specific needs with the right product related to their technologyinfrastructure. 13
  15. 15. NTT Group | Global Data CentersNTT Group has expanded its data center servicesOver 40 cities in 21 countries / regionsoutside of japan Denmark Frankfurt Amsterdam Bielfelt London Slough Salzenforst PoznanSaint Denis Bautzen Beijing Seoul Düsseldorf Santa Clara, CA Cincinnati Connecticut, CT Paris Wuxi Zurich New York, NY Madrid Geneve Shanghai Guangzhou Japan San Jose, CA Sterling, VA Mumbai Taipei Ashburn, VA Bangalore Hong kong Manila Bangkok Hanoi Cyberjaya Singapore Jakarta Sao Paulo Johannesburg Sydney
  16. 16. Our Value Proposition –what we bring to our clients Continuous Support – We Minimize the Impact of Change NTT DATA’s flexible, adaptable onshore/nearshore delivery model with our proven transition approach provides access to a 24x7 help desk to support its user base. Greater Transparency – We Deliver Proactive Services NTT DATA creates an infrastructure to support transparency and frequent communications, which keeps solutions running at peak performance and provides our Clients with visibility and actionable insight needed for real time decision-making. Compelling Total Quality Management – We Maximize Customer Satisfaction NTT DATA helps our Clients achieve and maintain year-over-year continuous process and quality management improvements, resulting in significant customer satisfaction across all business segments. Real Cost Savings – We Reduce IT Support Costs Our Clients typically save 25 – 40% using Remote Infrastructure Management Services.
  17. 17. Representative Clients
  18. 18. Case StudiesVisualizing Optimization 17
  19. 19. Case study – ForethoughtFrom complexity - A simplified portfolio of work is key: 24x7 Infrastructure Management.End-to-End Cloud Hosting and Managed Services Enable Insurance and Financial Solutions Provider to Lower Costs, StreamlineBudgeting, and Improve Disaster RecoveryBusiness challenge: NTT DATA Solution: Highlighted benefits:  Client wanted to eliminate capital  Provide all the technology, including As a result of partnering with NTT DATA investment and technology ownership by hardware, software, data centers and for end-to-end cloud hosting and managed paying a single monthly bill for IT services, to deliver a fully managed cloud services of its IT infrastructure, the client managed services and hosting of its hosting solution has benefited in several ways: technical infrastructure and applications on the cloud  Use of NTT DATA service operation  By using NTT DATA’s centers in Canada and India to provide hardware, software, data centers, and  The client’s diverse infrastructure remote application and infrastructure services, the client reduced its IT budget environment consisted of Wintel, Linux support of the full environment by 20% and AIX systems running a mix of Oracle  Client has seen a 25-40% decrease in and SQL Server databases  Maintain full management of applications operating costs compared to managing and infrastructure and deliver all ongoing the technology environment themselves  Full cloud migration and ongoing support hosting support  Monthly billing ensures budget services were also required with predictability expedited cutover times  Support of  Client is free from managing the Oracle, Lawson, Exchange, and legacy tracking of financial depreciation and applications along with a large segment technology refresh tasks of cloud-hosted virtual desktop users  Disaster recovery is more robust and recovery metrics have been greatly improved 18
  20. 20. Case study – Securities and Exchange CommissionFrom complexity - A simplified portfolio of work is key: flexible transition. With NTT DATA’s Flexible Transition Approach, the SEC Lays a Foundation to Transform Its EDGAR SystemBusiness challenge: NTT DATA Solution: Highlighted benefits: The mission of the SEC is ―to protect  Transition is ensuring the success of the  The transfer of operational support investors; maintain fair, orderly, and service delivery phase. Service level responsibilities took place with 100% efficient markets; and facilitate capital agreements are defined, teams are success in only seven weeks. formation‖ staffed, and software, systems, and  Transition of 24x7operations completed EDGAR database contains disclosure networks are transferred from the in 7 weeks, 11 weeks ahead of schedule documents that public companies are incumbent’s staff to NTT DATA.  Application support began 4 weeks required to file, including registration  Although highly disciplined and ahead of schedule statements and periodic reports. methodical, NTT DATA’s Transition  Clean cut-over to service delivery The SEC sought to partner with a firm approach is not prescriptive but is rather phase. Seamless to EDGAR users— that could bring innovation and flexibility a framework of best practices that has both internal and public to EDGAR’s management and enabled it to achieve 100% of contract  Key SLAs in place tailored around modernisation initiatives. milestones. During Transition, NTT DATA SEC’s availability requirements: 99.99% Critical to have a proven Transition performs knowledge acquisition, process availability methodology,track record of successful and staff integration, technology  Today, NTT DATA is providing Transitions to avoid interrupting the daily enablement, governance procedures, infrastructure operations and filing of corporate documents and data and program management. maintenance, as well as application sets.  The flexibility of approach was key to support for roughly 800,000 corporate Challenged to execute for infrastructure meeting the SEC’s need to quicken the filing documents and data sets on operations three months earlier than support transfer dates. EDGAR each year. expected . 19
  21. 21. Case study – GMAC (financial)From complexity - A simplified portfolio of work is key (Dual Data Center build) Business challenge:  Operated a single outsourced data center with IBM)  Infrastructure at end of life to host all of its auto finance, leasing, and insurance applications  Lacked adequate DR capability  Needed defined, standard and NTT DATA Solution: Highlighted benefits: reusable data center architecture  Led the RAPID SOLUTION  Financial Review Gates provided for multiple hosting vendors development of a high- resolution of past due Hosting Vendor availability, dual active-passive data invoicing problem conflicts center (12 MONTHS)  New architecture with server  Design Review Gates illustrated a Multi-vendor Gridlock – 18months consolidation finding of New Monthly Savings - $2M  HP  Four hour RTO (Return To used to finance solution  Sun Operation) disaster recovery requirement  Improved System Availability to  EMC  Facilitated consensus building 99.97% from SLA of 99.5%  Hitachi between client  Improved Disaster Recovery  Cisco representatives, product vendors, and  Improved Project/Service  IBM – Data Center (Hosting) the hosting vendor through the project Implementation life cycle  Defined templates and standards for  EDS– Data Center (Hosting)  Facilitated and managed the all new infrastructure requests  Oracle migration to the new architecture  Microsoft 20
  22. 22. Case study – PG&E (utility)From complexity - A simplified portfolio of work is key (funding project workflows) Business challenge: NTT DATA Solution: Highlighted benefits:  PG&E’s IT Governance – IT Work  Led the RAPID SOLUTION  Design Review Gates provided Requests (ITWR) process was development of a ITWR funding resolution of over budget allocation over allocating current IT Work workflow with review gates and duplicated projects saving $80M Request and Budget Allocation  Provided Systems Integrator in first year the workflow was into operation silos with duplicated leadership for IT Governance by introduced and non- standard projects. facilitating the appropriate identified  Accenture was $150M over budget organisations, support working  Design Review Gates increased in SAP ERP rollout. relationship through interfaces and additional claw back savings of  Accenture rollout of new Portfolio dependencies. $179M as the Portfolio Management Management Process was a year  Developed IT Governance Leading Council (PMC) transitioned to NTT over due. Practice Processes (for the Portfolio, DATA’s new IT Work Request and  Gridlock in supporting PG&E Resource, Program and Project, and Budget Allocation workflow with during the PPMC implementation ChangeRelease management Investment Scoring Tool from HP, IBM, Accenture, and organisations) and combine the other industry subcontractors. processes into one integrated workflow. 21
  23. 23. Case study – Johnson & JohnsonFrom complexity - A simplified portfolio of work is key (providing managed services)Information Technology at JNJ providesservices in more than 250 operatingcompanies in 60 countries employingapproximately 114,000 people. Business challenge: NTT DATA Solution: Highlighted benefits:  $1.8B – Current J&J Yearly IT Budget  Revised Strategy – Step 1:IMPROVE:  Introduced Financial Review ~3% of J&J Yearly Revenue (2009 Remediation – ―Fix What’s Broken‖ 2008-2012 Gates to provided resolution of $62B)  Identified Critical Sites - Streamline complex over budget spending on EOS /  Assumptions: 20% or $360M of IT architectures and improve service availability EOL project – realigning 2010 – spend is on Innovation  TRANSFORM: Invest in HUBs - ―Manage the 15 budget requirements (CARS)  80% or $1.44B of IT spend on Enterprise at the Core First and Build Foundation‖  Design Review Gates Operational Excellence – keep the 2010-2012 illustrated a finding of New lights on.  Centralize maintenance and management- Reduce Budget Savings - $67M used to  Keys issues: Hardware finance solution critical EOS/EOL HW/SW  INNOVATE: Next Generation – ―Enabling  Align vendors to support non-standard solutions difficult and Technologies for Future Efficiencies‖ 2010-2015 business requirements by expensive to support  Alternative solutions with emerging & cloud based providing mobility capabilities centralize maintenance / technologies through Service Catalog  Align project teams to support management at global sites  Align and support business requirements by Alternative solutions with  Current refresh is 24 months behind providing mobility capabilities emerging & cloud based schedule and $186M over budget  Implement Next Generation technologies funded by technologies through Service with next stage priced at +$600M business needs Catalog 22
  24. 24. Case study – State of KentuckyFrom complexity - A simplified portfolio of work is key: managing education tech Avoided $6.3M in cost over 4 years and provide upgrade to the latest technologies with minimal impact to usersBusiness challenge: NTT DATA Solution: Highlighted benefits:  Led by NTT DATA, the Office of  Free hosted portal, communication and  Largest cloud deployment to date in the Education Technology provides collaboration suite for Education. US and one of the largest in the world. standardized infrastructure support for  E-mail and calendar (10GB storage per  Migrated over 500,000 active users from over 700,000 students, faculty and staff user) a distributed Exchange solution to the at the DoE and 174 school districts  Windows Live SkyDrive storage (25GB cloud-based Live@edu in one weekend statewide, including: per user)  Migrate and create the remaining  Network and Infrastructure support  Collaboration technologies such as video 200,000+ new users before the new based on technology standards directed chat, document sharing, and instant school year begins by state law. messaging.  Maintain compliance with technology  Network and internet access via a state-  Accessibility from any internet-connected standards established by state wide MPLS network. PC or mobile phone. lawmakers  Collaboration tools using Microsoft  Two years of planning with partners such  Help transform the learning environment SharePoint and file servers running on as Microsoft by extending education opportunities Windows Server2003.  Integrated with the Commonwealth’s beyond the traditional classroom walls  E-mail via 180 servers on premises in Department of Education Active Directory and help students master the the school districts and DoE data center structure (largest AD implementation in technology they will use in their future that ran Microsoft Exchange Server the world) to maintain seamless support careers. 2003 and standardized security 23
  25. 25. Case study – Transport Ticketing AuthorityFrom complexity - A simplified portfolio of work is key: remote monitor and mgt. 24x7x365 infrastructure support of the Australian State Public Transport Smartcard SystemBusiness challenge: NTT DATA Solution: Highlighted benefits: Availability of 24 x 7 production support  24x7 Remote Monitoring and managed  24x7 monitoring & management of which includes services support for client data centre, critical infrastructure Providing managed services support for hosted at Melbourne, Australia.  Improved availability of IT infrastructure System Administration ( Windows/  Design and implemented the disaster  Outsourcing/off-shoring resulted to be a Solaris), Network management , recovery site with an automatic failover cost-effective - reduction in TCO Database management, Backup and between primary and secondary  Enhanced coverage of service support Storage Management datacenters  Reduction in the number of incidents of Proactive monitoring for 2000 network  Use of industry standard tools like HP repetitive nature devices comprises of 79 bus, 8 tram and OpenView, NetFlow , Kiwi Syslog and 217 railway stations located in the Victoria Cisco MARS for monitoring. state ( AUS).  Cost effective mode of voice Disaster recovery site planning, build and communication by using network links to testing. make calls Ensure high availability of the complete  Implemented ITIL processes infrastructure, under stringed SLAs  Shift based 24x7 live monitoring Coordinate with multiple vendors to  Detailed and customized metrics support the data centre & Infra. Ops. reporting with weekly and monthly trend Optimization of costs analysis for ticket and calls volume 24
  26. 26. Case study – Association of Chartered Certified AccountantsFrom complexity - A simplified portfolio of work is key: flexible transition Programme management and migration services for UK-based ACCA applications & infrastructureBusiness challenge: NTT DATA Solution: Highlighted benefits: ACCA’s critical business applications are  Provided the strategy required for  ACCA has executed the proposed hosted on technology in corporate data migrating the applications from ACCA’s migration plan and programme resulting centre, an uncertified facility with limited corporate site to a dual data centre in the migration of ACCA’s applications fault tolerance environment to provide high availability to new technology architected for high ACCA server infrastructure is EOL, prone and disaster recovery availability and disaster recovery to outages, particular at peak times of  Overall programme management capabilities testing and customer usage incorporating target state detailed  New test and development environment The current Infrastructure Outsourcer was systems design and applications testing supports the migrated production initially engaged to execute a technology and migration services systems using virtualization technology migration to new infrastructure at their  Facilitated consensus building and for expediting test environment creation, Tier III data centre facilities but failed to reduced gridlock with: code promotion and cloning of test deliver a migration plan with sufficient  Infrastructure provider for data centre configurations specificity and cost controls to meet with infrastructure build and hosting  Management of the third party ACCA acceptance services; providers to deliver the desired Delays in achieving an acceptable  WAN service providers; technology environment migration strategy have exasperated  Software and hardware vendors  Test migration processes are initiated issues with already fragile infrastructure associated with solutions delivery; and on track for a full cutover and limited plans for functional application  ACCA IT staff for legacy systems improvements knowledge and governance review
  27. 27. Case study – AU Optronics CorporationFrom complexity - A simplified portfolio of work is key: remote monitor and mgt.AUO has simplified the service delivery, driven significant productivity gains, and achieved lower costs during a 10-year support relationship.Business challenge: NTT DATA Solution: Highlighted benefits: Monitor the availability, performance, and  Implement various tools  Seamless support across L2, and L3 health of entire network infrastructure for (Unicenter, MRTG,..) to achieve the  Chose NTT DATA as preferred Vendor fab and office equipment required target for all infrastructure projects and Support 24 x7 for Mission critical server  L2 and L3 support includes the following maintenance for Manufacturing environment (L1,L2 & domains:  Single point of contact for all L3)  Remote and onsite command and infrastructure support needs Provide availability of 24x7 Level 1 (L2 & monitoring L3) support for Wintel  Windows/Unix/storage/Network/Voice/DB Control high support costs and Support Consolidate service providers under  Network/Security/Voice support single source  IT service management Optimize the performance of Database servers (EOS version)  Understand the business process separate the data structure layers with replication and custom programs 26
  28. 28. Case study – O2From complexity - A simplified portfolio of work is key: cloud test environment NTT DATA is working with O2, to identify and develop the ideal testing and development environmentBusiness challenge: NTT DATA Solution: Highlighted benefits: Customer has a single Reference  Cloud-based virtual machine  Ability to configure, copy and clone environment which is used by projects for infrastructure, providing global server and test environments in minutes all phases of the testing lifecycle (System, access, high availability and full security  Consumption-based costing model – No Integration, Acceptance, Non-functional) features investment in capital by the customer All projects / work streams share one  Fully configurable server and storage  Usage of resources tracked by project environment, causing bottlenecks in capabilities, set up through graphical user and billing is individually generated and delivery interface reported at the project level No effective change control in place for  24x7 Remote Monitoring and managed  24x7 monitoring & management of applications, leading to project clashes ITIL services support of critical infrastructure – applications No configuration management for Problem, Incident, Change, Configuration monitoring available upon request applications, leading to reference being , Capacity, and Release Management  User security is delivered through out of sync with live; This can causes  Consumption monitoring of technology dedicated VPN tunneling and role-based issues when it is needed for live fault use by project – costs incurred only when client access managed by NTT DATA resolution resources are in use TIS  Quality Assurance and Testing (QAT)  Fully managed version control of practice participation in setup and application iterations through NTT management of testing environment and DATA QAT best practices and tools testing process support
  29. 29. Case study – Morgan StanleyFrom complexity - A simplified portfolio of work is key: Remote Monitoring Centre. Value Add and Process Improvement initiatives have saved 40000 hours worth of workBusiness challenge: NTT DATA Solution: Highlighted benefits: Need for productivity gains and to  Support offered 24x7 in 3 shifts: 7am–  Value Add and Process Improvement reduce workload of fulltime 4pm, 3pm–12am, and 11pm–8am; 1-hour shift initiatives (completed by First and employees overlap facilitates handoff between shifts Second Level resources) have saved L1, L2, and L3 support and  Flat monthly bill for managed service to budget 40000 hours worth of work (equivalent development services required for complete year; headcount based billing for savings is $1.75 million) in first year. L1 support services required 24x7 co-source Onshore and nearshore teams This has allowed the client to move in L2 and L3 support services as available due to proximity of NTT DATA offices in work without increasing their monthly bill defined by the client US and Canada  Transitioned some of the work from Multi-skilled resources  Resource pool trained in all client areas provide Nearshore to offshore and it enabled Areas supported: support in a Managed Service team to take-up additional workload with Portfolio Accounting environment, allowing flexibility in staffing and same cost Portfolio Management movement of resources across shifts without  Additional work moved from Onsite to Mainframe Support and Development retraining or client approval experienced Nearshore resources DBAU (Sybase)  L1 & L2 support includes the following domains:  Costs reduced by ~20% by Scale (Entitlements, extraneous  Remote Command & Monitoring Centre implementing onshore/nearshore applications)  Windows/Linux/Storage support support model Custody  IT Service Management Fund Services  Work Process improvement Reporting  WebSphere & Application Development 28
  30. 30. Case study – HoneywellFrom complexity - A simplified portfolio of work is key: virtualized data center environment NTT DATA is working with Honeywell to identify consolidate and virtualized their global data center environmentBusiness challenge: NTT DATA Solution: Highlighted benefits: The client is the leading global provider of  Developed network connectivity, data  Provided with a detailed strategy to integrated avionics and service solutions center facilities and server architecture accomplish its desired reduction in for aircraft manufacturers, airlines,  Identified two possible sites for the complexity, increase in efficiency for its business and general aviation and the US client’s new data centers, as well as IT infrastructure and improvement in military. The primary focus of our client’s possible upgrades to an existing site end-user satisfaction business is the use of its capabilities to  Developed an application hosting plan  Afforded the capability for significant enhance customer value by making flights and implementation sequence for a new cost savings via a reduction in hosting safer, more reliable and more cost- gateway sites and gateways effective. The client currently maintains 20  Planned the client’s application migration  This project highlights our ability to business sites with over 42,000 and virtualization strategy assist a global client in replacing a employees.  Developed, maintained and continually labyrinth of IT components with a Operating over 5,200 servers in 488 updated a gateway inventory to consolidated, user-friendly and efficient hosting locations determine where closures would occur IT infrastructure. Maintaining over 100 gateways across its  We can further leverage this project with global organization a myriad of global clients requiring more Experiencing low customer satisfaction consolidated data centers and with its IT organization due to significant virtualized IT infrastructures to meet complexity and inefficiencies across its IT their business challenge. infrastructure
  31. 31. Case study – Sprint PCSTelecommunications firm speeds problem resolution effort and saves over $1.4 million by providing clear sight into ITinfrastructure and service delivery.Business challenge: NTT DATA Solution: Highlighted benefits: • Inability to provide consistent and quality • Established a services view management • A single pane view of its core services to its customers due to: proof of concept model by: applications • Lack of complete visibility into this IT – Working closely with client resources • Developed the ability to easily assess the infrastructure – Using a plateau approach impact of infrastructure element faults on • Lack of an aggregated customer view • Established a monitoring solution: the overall service delivery and prioritize • Redundant work-streams within problem problem resolution – Leveraging existing technology isolation efforts • Drastically reduced time to resolve – Providing an end-to-end service view of • Loss of user productivity issues, equaling over $1.4 million all IT infrastructure affecting revenue savings in user productivity in the first • A service delivery organization streams month of use challenged by: • Performing an in-depth assessment to: • Reduced change-caused outages – Highly complex software application – Determine quick-hits to improve overall through better configuration model service across traditional IT and network management efforts, including: – A highly distributed, decentralized, and boundaries – Dependency identification redundant architecture – Establish a roadmap for improving the – Simplifying the risk assessment of – A distributed support organization functional efficiency of these areas changes 30
  32. 32. Case study – The HanoverBusiness challenge: NTT DATA Solution: Highlighted benefits: • The Hanover was looking to • Evaluated structure, competencies, skills, • Has reduced labor cost by 50% and improve and stabilize the processes, and technologies reduced risk related to IT failure by operational performance of its • Assessed four domains: 70% using remote offshore delivery IT service organization – Process • Adopted quick-hit opportunities to • Challenge was to target specific improve operational performance – Technology (both managed and management transformational performance with minimal disruption to day-to- environment) improvements, and day activities – Organization • Provide road map for immediate • Implementing roadmap for high – Facilities impact, action on high impact • Identified three potential future states to achieve longer-term opportunities organizational and service operational performance objective opportunities • Performed gap analysis between current and recommended future state – Provided use cases – Developed an implementation roadmap 31
  33. 33. Case study – ChevronFrom complexity - A simplified portfolio of work is key: operational excellence NTT DATA is working with Chevron to identify and increase Operational Excellence in Global ManufacturingBusiness Needs NTT DATA’s Solution Key Benefits Chevron leadership is dedicated to increasing  NTT DATA’s IT Operational Excellence methodology  Availability of ―Single source of truth‖ for Operational Excellence, requiring the organization to was used to assesse the external Industry competition in operations processes evolve into a reliability-based organization enabling Global Manufacturing and the current state processes to  Ability to link data with other work Operational Excellence. Future Global Manufacturing leverage that technology allowing for robust operational processes and systems through a (GMfg) objectives, including global refineries, capabilities for Manufacturing (Refining). common process requires leadership to take a greater role in core  The Current State assess involved integration in a large processes. This expanded role demands the  Increased resource productivity through initiative which was driving modernization of refinery organization adopt and optimize its refining ability to leverage our highly skilled control rooms and physical plant improvements. operations to take on additional accountability and resources on highest value work responsibilities as a true business partner.  The Gaps found highlighted the organization using  Access to standardized data for planning mature and repeatable levels with updated and enhanced Chevron Griffin Program goals was to drive changes and compliance purposes processes and capabilities to become a reliability-based to fundamental processes, people, and tools, while organization. Gaps addressed basic service processes  Increased automation of management REFIning Transformation (REFITT), a sub-project which were noted in current operating model. tasks was to deliver a refined vision, strategy, operating model, and high-level organizational model for  Desired End State: NTT DATA described the journey to  Standardized business processes and refineries in El Segundo, Pascagoula, Pembroke/ transform Global Manufacturing (GMfg) into an tools Cape Town, Richmond along with Niche Refineries. organization with a standardized environment, providing  Positioning global manufacturing to be reliable, cost-effective systems, and services while able to communicate across the developing processes which would enable GMfg. to grow enterprise using a common industry best it’s competitive advantage short term and into the future. practice language
  34. 34. Case study – British PetroleumBusiness challenge: NTT DATA Solution: Highlighted benefits: BP intends to review the newly built Mega  BP was ensured the MDCs were Data Centers (MDCs) and the review of  NTT DATA’s Power Audit Assessment designed, built and implemented in documentation for those Mega Data included the following sites: London, accordance to BP design standards and Centers still currently under development Singapore and Houston site level reviews recognized industry standards. in order to assess the data centers and design level review of Chicago to  Ensured that appropriate ―Readiness‖ viability against both initial documented include the review of: testing prior to handover to Global project/business requirements  Mechanical & Engineering (General Operations Provide a benchmark against each other Construction and Infrastructure) - Power;  Ensure the MDCs provided secure and and those newly documented Building Attributes; HVAC robust platform on which Global requirements that have subsequently  Technical Infrastructure- Telecoms Operations can provide World Class emerged through the last 18 months of access/redundancy to Mega Data Operations. operation. Centers, Logical Security; Network/LAN;  Received recommendations to improve Evaluate the MDCs against recognized Shared storage services; Backup the processes for selection or design of industry standards. recovery services; Resilience/Disaster infrastructure at the MDCs where Recovery applicable  Review of MDC site topology in support  Benchmarked MDCs against each other of DR and create a gap analysis report on the  Review of specific Infrastructure activities required to bring them all up to capabilities in support of DR including the same standard Storage replication (sync/async) and offsite backups; Network failover and load-balancing
  35. 35. Case study – British PetroleumTop Recommendations: Matrix of sites Individual Site Assessment  Architectural issues  The site is fenced with a Implement alternative/supplemental at EMDC Docklands to the Infrastructure security guard at the Power Distribution System. perimeter entrance. The Develop a comprehensive Master Plan for building entrance is via an the primary Chicago (AMDC-1) location to airlock with tight security permit Phased Design and Construction. measures. Install automatic transfer switches at each CRAC unit and wire to alternate power  Provide independent utility  Mechanical issues feed from separate grid feed for better redundancy at SDC Hounslow site in UK.  Perform component and Change Houston (1515 Aldine) utility fees systems testing to be usage based and not quantity of  Perform coordination study circuits based.  Install EPO system Provide a secondary maintenance, active  Install UPS system chilled water loop at the floor distribution (including main chiller plant) with connections to each CRAC unit at  Electrical issues Houston AMDC-4 and Westmont facility,  Add a second, AMDC-3. maintenance active chilled BP should create a detailed process for water piping loop at the restoring core IT infrastructure services at floor distribution with each site. connections to each CRAC unit.
  36. 36. Case study – Towers Perrin Physical Floor Plan Cage 21 Sun Unix servers in 7 275 IBM Intel servers in 27 racks Cage racks Equipment 9 HP Unix servers in 5 Racks NT 4.0, Win2K, W2003, Netware, Linux Expansion Overhead Cabling: Fiber (Yellow) Copper (Ladder Rack) Tivoli Tape Library EMC DMX 2000 Tivoli Backup Server Equipment EMC DMX 840 Expansion Storage To Telecom DMARK, POP Patch Equipment Patch Equipment Patch Core Network Extranet Fiber 5 Increased resiliency -NTT DATA improve their Data Center capability by establishing a consolidated dual-use Disaster Recovery Site NTT DATA Solution: Highlighted benefits:Business challenge: The client wished to improve their Data  A second, smaller data center was built  Due to close cooperation between NTT Center capability by establishing a out 800 miles away to house these DATA and the client, buildout of new site consolidated dual-use Disaster Recovery critical applications. Asynchronous data was completed very rapidly. (DR) and Quality Assurance testing site replication to that secondary site ensured  The client was able to satisfy second 1,100 miles from their Central Data that applications could be recovered party audit requirements of its Center in a metropolitan area within four hours (RTO) with at most a customers The client wished to provide DR for ten minute loss of data (RPO)  Different recovery approaches and approximately 300 Unix and NT Servers  One application that did not require such architectures increased overall with accompanying applications rapid recovery was discovered. The resilience in a cost effective manner Due to contractual obligations, an team positioned servers in the alternate aggressive installation schedule was data center that could be restored and required – We had 5 months to complete rebuilt with backup data for a 48 hour the entire install and its testing within the RTO Client’s budget  One application required a10 day RTO. A drop ship contract was negotiated and backup procedures improved so that at most one days data might be lost (24 hour RPO) 35
  37. 37. Case study – Applied Materials24X7 ManufacturerNTT DATA deployed its proprietary methodology for managing large-scale integration projects for data center, disaster recover, andapplication implementations and migrationsBusiness challenge: NTT DATA Solution: Highlighted benefits: After the tragedy of September  To allow the client to survive a  NTT DATA created architecture design 11, 2001, the client realized it needed to catastrophic event at its data documents encompassing each of the rapidly develop and implement a data centers, NTT DATA had to technical areas facing the project; recovery plan and strategy. plan, design, and implement a fully Backup, Security, Unix and Windows The client maintained two large data automated dual data center environment Storage, Network Infrastructure, DMZ centers – its only data centers –located with complete fail over functionality. and Extranet, Unix Servers and Fail near its Santa Clara headquarters. These  The data center project required the Over data centers lacked truly distributed back complete design of a new state-of-the-art  NTT DATA deployed its proprietary up functions, with the two centers located environment, and the installation and methodology for managing large-scale in close proximity in Silicon Valley. production migration of all existing data integration projects for data center capabilities and applications to center, disaster recover, and application the new facility. implementations and migrations. NTT  The new data center established fail over DATA led the project effort through four capability for mission critical applications inter-working and parallel project tracks: back to the existing California data Project center, through the on-line replication of Management, Facilities, Technology business-critical data. . Infrastructure, and Applications. 36
  38. 38. 37Copyright © 2012 NTT DATA Corporation This document contains confidential Company information. Do not disclose it to third parties without permission from the Company.