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SURVEY ON VODAFONE
CUSTOMER SATISFACTION
By:
SYED.SOHAIL
Roll No: 87
Section: C
To:
FIRDAUS KHAN
Associate Professor-
Economics & Finance
Objectives:
 To know the level of satisfaction
of customers towards Vodafone.
 To know their expectations
while using Vodafone network
 To study and know their opinion
about Vodafone
Sample:
Number of people the survey
is conducted is 25.
Difficulties Faced
•Lack of time as
the survey has to
be completed
within the given
period.
•No good response
Recommendation:
 Availability
 Service
 Free data download
facility for first time
users
Features to match with
3G
Tie up with laptop and
Desktop
Vodafone with the help of its correct marketing
strategy & quality products & services at an
affordable price is one of the world’s leading telecom
companies with the customer base of over 250
million & the future plans & policies of Vodafone will
help the company to achieve its target of adding 500
million by the end of 2020
Conclusion:
Bibliography:
SOURCES OF INFORMATION
 Internet:
www.google.com
www.vodafone.co.uk
www.vodafoneimages.com
www.wikipedia.com
Customers report
Vodafone Customer Satisfaction Survey

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Vodafone Customer Satisfaction Survey

  • 1. SURVEY ON VODAFONE CUSTOMER SATISFACTION By: SYED.SOHAIL Roll No: 87 Section: C To: FIRDAUS KHAN Associate Professor- Economics & Finance
  • 2. Objectives:  To know the level of satisfaction of customers towards Vodafone.  To know their expectations while using Vodafone network  To study and know their opinion about Vodafone Sample: Number of people the survey is conducted is 25.
  • 3.
  • 4.
  • 5. Difficulties Faced •Lack of time as the survey has to be completed within the given period. •No good response
  • 6. Recommendation:  Availability  Service  Free data download facility for first time users Features to match with 3G Tie up with laptop and Desktop
  • 7. Vodafone with the help of its correct marketing strategy & quality products & services at an affordable price is one of the world’s leading telecom companies with the customer base of over 250 million & the future plans & policies of Vodafone will help the company to achieve its target of adding 500 million by the end of 2020 Conclusion:
  • 8. Bibliography: SOURCES OF INFORMATION  Internet: www.google.com www.vodafone.co.uk www.vodafoneimages.com www.wikipedia.com Customers report