Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Integrating Bots into your Digital
Workplace Strategy
KANWAL KHIPPLE
2toLead, Canada
Add
Speaker
Photo here
Digital Workplace is how you
work today with technology
I love creating compelling content that inspires others
to engage. I need to be able to create content where
ever I am, wh...
TODAY
ESTIMATED LEVEL OF INTEREST OVER TIME
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Top 10 #Digita...
Letting employees use technology
in the way they want
DIGITAL
WORKPLACE
ROADMAP
http://roadmap.office.com
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
COMPUTERIZED ERA
MOBILE ERA
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
GROWING COLLABORATION &
COMMUNICATION PARADOX
Scenarios
Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔
Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕
Do A Brains...
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
YOUR
WORKPLACE
REALITY
ADOPTION ISSUES
INFORMATION OVERLOAD
CONFUSED DESIGN
BAD USER EXPERIENCES
NOTIFICATIONS
SIMPLE INTERACTIONS
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
HOW WORK GETS DONE
CONVERSATION ARE 24/7
SIMPLIFIES PROTOTYPING
DISPARATE INFORMATION
SOURCES 
BETTER ROI WITH CONVERSATIONAL UI
ENGAGEMENT CAN
BE PROACTIVE
BASIC FUNCTIOANLITY
APPEALING TO BROADER
AUDIENCE
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
MEET THE BOTS
CREATE YOUR
OWN FAQ BOT
http://bit.ly/2ntjf5x
BOT TYPES
The Optimizer
Cortana, play my
library
Metric: time to accomplish
task
The One-Trick Pony
Snapchat’s filters
Met...
LEVERAGE CORTANA
BREAK THE ICE
Bots can help break the ice and
allow users to interact with one
another
SCHEDULING
BOT
Bots can assist Judy with
scheduling meetings with her
team
SPAdminBot
Perform the most common
SharePoint administrative
activities
Shout out to Rick Van Rousselt
(MVP)
VACATION BOT
Hi Vacation-bot, I want to take a
vacation next Wednesday.
Hello Judy, let me check with
Kanwal and get back ...
CALENDAR.HELP
Email Bots can assist with an
email based conversation and
guide you through the process
BOT
INTEGRATION
Microsoft Teams provide Judy
with lots of bots for each Team
BOTS INTEGRATED WITH
YOUR INTRANET
‘Search bots’ can initiate a
conversation with Judy based on her
search terms and behav...
ORGANIZATIONAL CHANGE
- ChatBots for Service Now
- Knowledgebase – FAQ
- Password Resets
- Hardware request
- Software req...
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
I love creating compelling content that inspires others
to engage. I need to be able to create content where
ever I am, wh...
DIGITAL
WORKPLACE
THEMES
DIGITAL
WORKPLACE
ROADMAP
SharePointServices
DIGITAL HUB
Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
W...
Integrating Bots into your Digital Workplace Strategy #espc17
Integrating Bots into your Digital Workplace Strategy #espc17
Integrating Bots into your Digital Workplace Strategy #espc17
Upcoming SlideShare
Loading in …5
×

Integrating Bots into your Digital Workplace Strategy #espc17

323 views

Published on

Is your organisation looking to become smarter? Attend this session to better understand the benefit of Bots and how integrating them into your organisation can help automate common tasks. It’s the first step towards better integration between business applications. At the end of this session, we’ll demo Bots and sample solutions currently available in the Office 365 space.

Published in: Technology

Integrating Bots into your Digital Workplace Strategy #espc17

  1. 1. Integrating Bots into your Digital Workplace Strategy KANWAL KHIPPLE 2toLead, Canada Add Speaker Photo here
  2. 2. Digital Workplace is how you work today with technology
  3. 3. I love creating compelling content that inspires others to engage. I need to be able to create content where ever I am, when ever I want and on any device. GOALS Publish organizational news quickly and easily EXPECTATIONS Simple interface to create content & connect numerous services. Having users interact and share insights directly on content. FRUSTRATIONS Complex and tedious content creation experience process gets in the way of creating content. “ KEY CHARACTERISTICS Age Occupation Education Family Location 32 PR Manager Bachelor’s Degree Single United States FUTURE STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER CURRENT STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER Judy Communicator Persona engage communicate capture voice of the user TOUCH POINT CHANNELS Phone Website Mobile App Speech Chat
  4. 4. TODAY
  5. 5. ESTIMATED LEVEL OF INTEREST OVER TIME
  6. 6. ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE Top 10 #DigitalWorkplace patterns http://slideshare.net/kkhipple
  7. 7. Letting employees use technology in the way they want
  8. 8. DIGITAL WORKPLACE ROADMAP
  9. 9. http://roadmap.office.com
  10. 10. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  11. 11. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  12. 12. COMPUTERIZED ERA
  13. 13. MOBILE ERA
  14. 14. COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams GROWING COLLABORATION & COMMUNICATION PARADOX
  15. 15. Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ● Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕ Remind The Team Of An Important Deadline ◑ ◔ ● ● ● http://WhenToUseWhat.com
  16. 16. COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams YOUR WORKPLACE REALITY
  17. 17. ADOPTION ISSUES
  18. 18. INFORMATION OVERLOAD
  19. 19. CONFUSED DESIGN
  20. 20. BAD USER EXPERIENCES
  21. 21. NOTIFICATIONS
  22. 22. SIMPLE INTERACTIONS
  23. 23. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  24. 24. HOW WORK GETS DONE
  25. 25. CONVERSATION ARE 24/7
  26. 26. SIMPLIFIES PROTOTYPING
  27. 27. DISPARATE INFORMATION SOURCES 
  28. 28. BETTER ROI WITH CONVERSATIONAL UI
  29. 29. ENGAGEMENT CAN BE PROACTIVE
  30. 30. BASIC FUNCTIOANLITY
  31. 31. APPEALING TO BROADER AUDIENCE
  32. 32. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  33. 33. MEET THE BOTS
  34. 34. CREATE YOUR OWN FAQ BOT http://bit.ly/2ntjf5x
  35. 35. BOT TYPES The Optimizer Cortana, play my library Metric: time to accomplish task The One-Trick Pony Snapchat’s filters Metric: will it go viral? The Proactive Who’s running this meeting? Metric: crowds The Shield Pay my parking ticket Metric: customer service frustration The Chatty Talk to me Metric: bottainment The SuperBot I just want to talk to you Metric: consolidate bots
  36. 36. LEVERAGE CORTANA
  37. 37. BREAK THE ICE Bots can help break the ice and allow users to interact with one another
  38. 38. SCHEDULING BOT Bots can assist Judy with scheduling meetings with her team
  39. 39. SPAdminBot Perform the most common SharePoint administrative activities Shout out to Rick Van Rousselt (MVP)
  40. 40. VACATION BOT Hi Vacation-bot, I want to take a vacation next Wednesday. Hello Judy, let me check with Kanwal and get back to you ASAP. Hi Kanwal, Judy B would like to take a vacation next Wednesday (she has a surplus of 15 vacation days) Approved Yaay! your vacation is approved. You have 14 more vacation days after this vacation. Thanks Kanwal! #generous
  41. 41. CALENDAR.HELP Email Bots can assist with an email based conversation and guide you through the process
  42. 42. BOT INTEGRATION Microsoft Teams provide Judy with lots of bots for each Team
  43. 43. BOTS INTEGRATED WITH YOUR INTRANET ‘Search bots’ can initiate a conversation with Judy based on her search terms and behaviors linking her directly to right tools
  44. 44. ORGANIZATIONAL CHANGE - ChatBots for Service Now - Knowledgebase – FAQ - Password Resets - Hardware request - Software request - What meeting rooms are available now? - Who has expertise in SharePoint ? - Who is in charge of the Intranet? - Phone Kanwal - Tell me the latest intranet news in Toronto - How’s my Adoption Yammer group?
  45. 45. PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  46. 46. I love creating compelling content that inspires others to engage. I need to be able to create content where ever I am, when ever I want and on any device. GOALS Publish organizational news quickly and easily EXPECTATIONS Simple interface to create content & connect numerous services. Having users interact and share insights directly on content. FRUSTRATIONS Complex and tedious content creation experience process gets in the way of creating content. “ KEY CHARACTERISTICS Age Occupation Education Family Location 32 PR Manager Bachelor’s Degree Single United States FUTURE STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER CURRENT STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER Judy Communicator Persona engage communicate capture voice of the user TOUCH POINT CHANNELS Phone Website Mobile App Speech Chat
  47. 47. DIGITAL WORKPLACE THEMES
  48. 48. DIGITAL WORKPLACE ROADMAP
  49. 49. SharePointServices DIGITAL HUB
  50. 50. Thank You! Organizers, Sponsors and You for making this possible. 50+ SharePoint Presentations @ Slideshare.Net/kkhipple When to Use What Whitepaper @ WhentoUseWhat.com Intranets w/ Office 365 Whitepaper @ Office365Intranets.com External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com and more! Message Me On LinkedIn or Email Kanwal@Khipple.com SPEAKER | AUTHOR | SUPER GOOD LOOKING

×