Want to deliver experiences that break the barriers between business units? Today’s collaboration needs go from complex collaboration portals to simple innovation hubs. Most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today. For the past couple years, we’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. Learn what we’ve learned about making effective cross-discipline collaboration possible, and clear guidance on practical approaches you can use to unite your team's communication and collaboration needs.

1. Designing your Future
Collaboration Experiences
Driving effective communication & collaboration across your
organization
By: Kanwal Khipple
#SPFESTDC

2. SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015

3. Future of designing your collaboration
WHY COLLOBORATION IS HARD
COLLABORATION MODELS
COLLABORATION TODAY
WHEN TO USE WHAT
DESIGN SPRINT
PRACTICAL TIPS

4. Future of designing your collaboration
WHY COLLOBORATION IS HARD
COLLABORATION MODELS
COLLABORATION TODAY
WHEN TO USE WHAT
DESIGN SPRINT
PRACTICAL TIPS

5. What does not work is when you have to go through a certain chain of command where
employees are not empowered to make decisions.
HEIRARCHICAL ORG
STRUCTURES ARE
NOT THE FUTURE

6. We work across functional areas and leverage increased connectivity where
people support one another in more dynamic cross functional teams.
PRODUCTIVITY IS
PEOPLE WORKING
WITH LESS BORDERS

7. For many, collaboration means that I have to have people skills or “get along” with others.
GETTING ALONG

8. For many, collaboration means that I have to have people skills or “get along” with others.
SCARED TO MAKE
MISTAKES

9. Productivity for many is that they just want to focus on their work and what they need to
get done.
NO DISTRACTIONS

10. Your history, culture, religious beliefs and politics influence your view of collaboration
GLOBAL COLLABORATION
CHALLENGES

11. Future of designing your collaboration
WHY COLLOBORATION IS HARD
COLLABORATION MODELS
COLLABORATION TODAY
WHEN TO USE WHAT
DESIGN SPRINT
PRACTICAL TIPS

12. Depending on your circle of trust and your goal, your new space will have different
collaboration & communication features
COLLABORATION &
COMMUNICATION
MODELS

13. Understand the space that you are striving to design
COMMON SCENARIOS
• Information and Knowledge Management
• Knowledge Collection (aka Document Repository)
• Expertise Search
• Discussions
• Idea and Innovation Management
• Software Development
• Custom Communication
• Enterprise Communication
• Internal Communications
• Human Resource Management
• Document Lifecycle Handling (aka Records Management)
• Meeting Minutes and Tasks
• Event Management
• Joint Authoring (synchronous/asynchronous)
• Information Exchange (aka Communication Portal)
• Problem Solving
• Organization of Meetings
• Reporting
• File Sharing
• Sales opportunity handling
• Workshop Organization
• Quote Compilation

14. If you are looking for a space that offers bit of social, links to resources, showcase key
information (like Employees) and ability to socialize then SharePoint Team Sites work.
COLLABORATE WITH
LIGHT DISCUSSIONS

15. If you are focused on making it easy to organize team work by creating new plans,
organize and assign tasks, share files, discuss, and easily receive and disperse updates.
ORGANIZE
TEAMWORK

16. If you are looking to have a focused on open, easy, and productive communication space
between you and your coworkers more then Yammer can help
COMMUNICATION
FOCUSED

17. If you are looking for a focused space that empowers people, within a circle of trust, to
work together using many of the tools Office 365 offers.
TEAM FOCUSED

18. If you are looking for a portal where you can create and share videos for training,
communication, interviews, etc then leverage Microsoft Stream.
VIEWING VIDEOS

19. If you are looking for a portal that connects teams with the communication in a
structured, then leverage SharePoint for your next Intranet.
EMPLOYEE
ENGAGEMENT FOCUSED
News
Keeps employees informed by
targeted, easy to publish articles.
Tools & Quick
Access
Accessible and rapid access with
single sign on to key tools/apps.
Leadership Messaging
Amplifies reach and impact of leader
communications.
Shared Stories
Giving employees a voice and
way to share with the
organization.
Mobile Experience
Provides the Intranet to employees anywhere at
anytime, and on any device.
Events
Shared calendar experiences to stay up to
date on corporate and divisional events.
Enabling Recognition
Foster a greater collaborative culture
with peer to peer praise.
Enterprise Social
Integrate and enhance from
commenting to interactive polls.
Intranet Search
Powerful full text search available across
the entire Intranet and in specific
collections.
Video
Storage, conversion and
optimized playback of
video.
Photos
Providing rich
galleries.
Information Architecture
Foundational for the Intranet and ECM and includes site, file, and sensitive data classification,
planning and defining audiences, site templates, page templates, content types and much
more.
Flexible Navigation
Powered by metadata, site
structure or search.
Actionable
Analytics
Provide actionable insights
based on usage.
People Search
Intuitive, intelligent and modern
people search experiences.
People Spotlights
Celebrating talent/connecting
people within the organization.

20. If you are looking for a focused space that empowers people, within a circle of trust, to
work together using many of the tools Office 365 offers, then leverage Office 365 Groups
COLLABORATION
WITH YOUR CIRCLE
OF TRUST

21. Future of designing your collaboration
WHY COLLOBORATION IS HARD
COLLABORATION MODELS
COLLABORATION TODAY
WHEN TO USE WHAT
DESIGN SPRINT
PRACTICAL TIPS

22. Microsoft continues to innovate with Office 365 https://roadmap.office.com
OFFICE 365 ROADMAP

23. What about tomorrows demands? Are you ready for those?
ARE YOU READY FOR TODAY’S DEMANDS?

24. We work with more people on a day-to-day basis today than ever before.
WE WORK WITH
MORE PEOPLE…
60% of employees report working with 10
or more people on a day-to-day basis.
Half of these employees
work with more than 20.

25. 60%+ of workers are part of the mobile workforce
WORKING ANYWHERE

26. There is a reason that you have more choices now then ever before
DOES ONE SIZE FIT ALL?

27. Personalize or base the matrixes you leverage on personas that change over time.
Office Video
Urgency/TimeSensitivity
Audience (Internal or External)
Skype For
Business
Call
IM
Skype
Presence
Skype for
Business
Online
Meetings
Outlook
E-Mail
OneDrive
for
Business
SharePoint
Team Sites
SharePoint
Intranet
Yammer Company
Communications
Yammer Groups
Office
365
Groups
Individual OrganizationalGroup
Ad-hoc/LowUrgent/High
Delve
Boards
FutureToday

28. Enterprise Guidance requires the least amount of effort
ORG
GROUP
INDIVIDUAL
WHEN TO USE WHAT
HAS MULTIPLE LEVELS…

29. Biggest investments/impact is at the individual level
INDIVIDUAL
GROUP
ORG
WHEN TO USE WHAT
HAS MULTIPLE LEVELS…

30. Learning via Co-Workers is among the most effective and most used methods.
COACH OTHERS &
FIND CHAMPIONS…

31. The main goal for working together is to learn and hope to have better outcomes
LEARNING OR
EXPLORING NEW IDEAS

32. Discussions that enhance learning requires to share different perspectives
TRUST YOUR TEAM

33. Future of designing your collaboration
WHY COLLOBORATION IS HARD
COLLABORATION MODELS
COLLABORATION TODAY
WHEN TO USE WHAT
DESIGN SPRINT
PRACTICAL TIPS

34. Strategy should be default collaboration apps plus bring-
your-own-app (BYOA) strategy.
GROWING COLLABORATION
PARADOX
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams

35. Scenarios
Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔
Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕
Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ●
Where Should Meeting Notes Be Captured,
Stored & Shared?
◕ ◕ ● ● ◔ ●
Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ●
Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔
Have A Real Time Chat With A Colleague ● ◑ ○ ◑
Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ●
Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑
Invite A Colleague To Lunch ◕ ◔ ●
Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕
Make An Organizational Announcement ◔ ● ◔ ◕ ◕
Remind The Team Of An Important Deadline ◑ ◔ ● ● ●We have provided guidance on 10+ common scenarios…whentousewhat.com
SCENARIO
GUIDANCE

36. Developing a roadmap for adoption where we plan activities before launch,
during launch and after launch is important. Plan and execute campaigns!
PLANNING FOR ADOPTION
May 2017
GUIDING UNDERSTANDING2
3
DRIVING INTEREST1
Baseline
June 2017 June 2017 June 2017
Measure Impact Measure Continued Impact
COMMITMENT

37. Not only can we edit files, but we can even easily edit them with other people.
In the browser, or in the Office client – edit at the same time.
COLLABORATING
HAS NEVER BEEN
EASIER…

38. Built to make sure you can still be productive when just using touch.
FULLY TOUCH
ENABLED…

39. As long as your team is using Office 365 you will find it easy to discover what they
are working on, and coordinate more effectively.
FIND INFORMATION AND
PEOPLE QUICKLY AND EASILY…

40. Anywhere a person is referenced they are only a click away providing quick access,
ways to get in touch, and insight into what they are working on.
PEOPLE ARE
MORE THAN
JUST PROFILES…

41. TAKE EMAIL TO
THE NEXT LEVEL…

42. The way we manage meetings, and the way we collaborate has changed.
Consider encouraging the use of video to connect more. Or drop in meetings.
CONNECTING
TEAMS

43. What if your inbox could tell you how to work better? What if you could get
more insight into how you work, or your team works?
TAKE PERSONAL AND
COLLABORATION
INSIGHTS FURTHER…

44. Future of designing your collaboration
WHY COLLOBORATION IS HARD
COLLABORATION MODELS
COLLABORATION TODAY
WHEN TO USE WHAT
DESIGN SPRINT
PRACTICAL TIPS

45. Where do you begin to deliver innovative solutions?
DESIGN SPRINT

46. What are the biggest pain points? Why are people not adopting the solution?
DISCOVER THE CORE
PROBLEM
• Information and Knowledge Management
• Knowledge Collection (aka Document Repository)
• Expertise Search
• Discussions
• Idea and Innovation Management
• Software Development
• Custom Communication
• Enterprise Communication
• Internal Communications
• Human Resource Management
• Document Lifecycle Handling (aka Records Management)
• Meeting Minutes and Tasks
• Event Management
• Joint Authoring (synchronous/asynchronous)
• Information Exchange (aka Communication Portal)
• Problem Solving
• Town Hall
• Organization of Meetings
• Reporting
• File Sharing
• Sales opportunity handling
• Workshop Organization
• Quote Compilation

47. What do you users think? How do they want to interact?
DAY IN THE LIFE

48. Define what problem you are trying to solve, the business/technical requirements as well
as the limits
CONTENT & FEATURE PRIORITIZATION

49. Grab a pencil, paper and sticky notes. Now go and start building your prototype with the
help of others. Want a challenge? Build 8 prototypes in 5 minutes.
BUILD A PROOF
OF CONCEPT

50. Find the most popular prototypes and rate the them based on Risk vs Reward to users
RISK VS REWARD

51. Launch the prototype and repeat the process for other core problems that your
organization is facing
SPRINT TO SUCCESS

52. Future of designing your collaboration
WHY COLLOBORATION IS HARD
COLLABORATION MODELS
COLLABORATION TODAY
WHEN TO USE WHAT
DESIGN SPRINT
PRACTICAL TIPS

53. Simplify how people interact with technologies to solve 1 need
SERVICE DESIGN
Search for
People
Edit
Documents
Read
Announcements
Search for
Content

54. Challenge the security requirements and encourage teams to work openly.
REMOVE SILO’S

55. Most of us do not want instructions on how to collaborate but that initial introduction to
a site is just the right amount of push we need.
RAISE AWARENESS

56. Learn from your mistakes, when to celebrate failures and build your own best practices
CELEBRATE FAILURES

57. Great way to instill that what you create might not be leveraged in the long term
HACKATHON

58. Focus on productivity quick wins that deliver value in small amounts & gather feedback.
Move to a portfolio model after a few successes
BE AGILE AND ITERATE

59. Foster curiosity within your team. Have them speak to actual users to understand the
scenarios, pain points and their ideas.
GET OUT AND INTERACT

60. Good design is simple

61. Future of designing your collaboration
WHY COLLOBORATION IS HARD
COLLABORATION MODELS
COLLABORATION TODAY
WHEN TO USE WHAT
DESIGN SPRINT
PRACTICAL TIPS

62. Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
My twitter handle is @kkhipple and I work at
SPEAKER | AUTHOR | SUPER GOOD LOOKING

63. Surveys
63
Feedback Please!
Session Surveys via Event App
Select “Schedule” -> Select Session
-> Scroll to “Session Survey”
Download the App:
Event URL https://crowd.cc/spfdc17
Your App URL
https://crowd.cc/s/zN7K
Or search for “SharePoint Fest” in
App Store
Learn from the Top SharePoint Experts
SharePoint Fest
DC 2017
WWW.SHAREPOINTFEST.COM

64. Enterprise User Guidance every organization needs packaged into 80+
pages at WhenToUseWhat.com
DOWNLOAD THE WHEN TO USE
WHAT IN OFFICE 365 ENTERPRISE
USER GUIDANCE WHITEPAPER!
Microsoft Teams Enterprise
Guidance coming soon

65. Give you guidance and recommendations to successfully plan and
implement an Office 365 Intranet http://office365intranets.com
DOWNLOAD INTRANETS WITH
OFFICE 365 WHITEPAPER!

66. Give you guidance and recommendations to successfully measure & share
the business impact and value of Office 365 http://Office365Metrics.com
DOWNLOAD TO MEASURE
BUSINESS IMPACT & ROI OF
OFFICE 365 WHITEPAPER

67. Give you guidance and recommendations to improve external sharing and
collaboration http://office365extranets.com
DOWNLOAD TO OFFICE 365
EXTERNAL SHARING
WHITEPAPER

68. Give you guidance and recommendations to successfully plan and improve
Office 365 adoption http://Office365Campaigns.com
DOWNLOAD DRIVING
OFFICE 365 ADOPTION
WHITEPAPER