SAP Event Management Overview

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A detailed overview of SAP\’s Event Management functionality

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SAP Event Management Overview

  1. 1. SAP Event Management An Overview Q DATA GROUP Business Maturity April 25, 2011Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  2. 2. Q Data SAP EM Webinar Series http://www.qdatausa.com 4 Tuesdays at 1pm CST • 1 – EM Overview (Today) • 2 – EM Use Cases (4/26) • 3 – Mobile Track and Trace using the OER (5/3) • 4 – Exception Management in the Supply Chain (5/10) Other Webinar series on Thursdays at 11am CST • May - Reduce maintenance, shipping costs and labor costs and gain Business Maturity • June - Middleware Technologies • July - SAP PI System upgrades and Performance Monitoring • August – SAP Event Management • September - Reduce Inventory and MTTR by finding the right part, first time, every time using an Integrated Product Catalog • October - SAP Meets the iPhone and iPadQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  3. 3. Agenda  What is SAP Event Management • An Overview • The components • What comes pre-delivered? • Understanding events  What can SAP EM do for you?  Walking through a sample process  An SAP EM implementation • Team  Wrap-UpQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  4. 4. Supply Chain Event Management “Supply Chain Event Management is an application that supports control processes for managing events within and between companies. It consists of a set of integrated software functionality that supports five business processes: monitor, notify, simulate, control and measure supply chain activities.” AMR Research, January 2000Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  5. 5. What is SAP Event Management? SAP’s implementation of “Supply Chain Event Management” A SAP standard tool to: • track the status of processes • measure compliance with process plans – Uncover & report exceptions • give visibility of your processes to all involved Found where? • SAP EM as part of SCM (standalone option) • SAP EM as add-on (using EM functionality with an existing app):  SAP AII 2007 (Auto-ID Infrastructure)  SAP SNC 2007 (Supplier Network Collaboration)  SAP TM 6.0 (Transportation Management)  SAP ERP 6.0 • SAP EM as the core component (OER)  SAP AII 2007 (Auto-ID Infrastructure) SAP EM was released for general availability in June 2004 as part of the SCM applicationQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  6. 6. Business drivers for SAP EM Risk mitigation • Increased regulations  Track and Trace with authentication • Real-time exception notification – Proactive notification & resolution Visibility • Increase customer satisfaction • Reduce costs  Minimize uncertainties • Reduce time to action • Transparency across dispersed supply chain Process improvement • Analytics / KPI • Partner performanceQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  7. 7. Components of SAP EM  Application System (AS) • Execute data processing in Application system. E.g. ECC Application Interface Application Interface  Application Interface (AI) ECC SCM • Value add: Fast deployment • Basis Plug-in  SAP Event Management Control Channel (SAP EM) Comms Layer • React to Events / rules based  Business Warehouse (BW) Reporting Layer BW `Event Senders SAP EM • Supply data for analysis • Value add: Tight integration  Event Senders • Create event messagesQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  8. 8. A little more detail Each relevant business process is represented in SAP EM as an Event Handler (EH) • Includes attributes  Tracking IDs  Parameters Customers • Planned milestones and measurements  “The Plan” Visibility Actual events posted against the EH • Measurements Management “The Plan” Exception “The Actual” Suppliers • Attachments (digital signature) • Changes to the plan Process • “The actual” Internal OpsQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  9. 9. Understanding Events  2 types of events: Actual Events • Events that you expect to happen - Unexpected Milestones Early eVent Late Event Regular • Events that actually happen Unexpected Event  These can be Unreported EE Regular EE Regular EE broken down further: Regular Event Early / Late event Unreported • Regular event event • Early / Late event Planned / Expected Events • Unexpected Event • Unreported eventQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  10. 10. What comes pre-delivered? Visibility Processes • Configuration / Development • Documentation  SAP AS, SAP EM, SAP NetWeaver BI extraction  Scenario Description  Configuration guide  SAP Web UI (classic and standard) • Content  SAP NetWeaver BI & SAP NetWeaver PI Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved. Business Maturity
  11. 11. SAP EM and TM TM Challenges • How can I increase transparency and reduce risk? • How can I reduce my supply chain operational costs? • Can I respond quickly to unexpected supply chain events and ensure customer SLA is maintained? • Are we compliant with regulations and compliance policies? Order Management  Integrated SAP EM • Receive and create transportation  Freight execution tracking requirements • Freight units, orders, bookings • Events: Loading  POD Freight Planning & Tendering • Pre-defined shipper, carrier, consignee views • Load, mode, schedule, route  Event Notification • Select carrier • WebUI, Mobile, RFID Freight execution / monitoring • Rules-based follow on activities • Alert triggering – Email, SMS, Fax, B2B • Documents, transport • Overdue event monitoring • Track & Manage • Analytics  SAP BW Freight Settlement  Integrated Exception status in SAP TM • Charges, Pay, Invoice cockpitQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  12. 12. SAP TM – Ocean Carrier Booking Book capacity on a ship for  Visibility sea transportation • View booking requests and • use SAP EM to track the shipments by status individual process steps • Track transportation events • Available exclusively for  Container level Transportation Management  Communication with in Extended Warehouse external partner Management (EWM). • Track receipts, Tracks the following events confirmations, rejects from partners • Container loaded on vessel • Track unexpected events • Departure of vessel  Change to booking order • Arrival of vessel  Change to shipping • Container unloaded from instructions vesselQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  13. 13. SAP EM and SNC SNC Challenges  Integration with SAP EM • How well are my suppliers • Exception management performing?  Alert framework  Delivery • Direct to supplier  PO management • Performance management  All suppliers are not  On time delivery equal… • Visibility Processes • Automation  Responsive Replenishment • Low performance  PO Process • Are we collaborating with our suppliers?  Exception messagingQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  14. 14. Object Event Repository  Track and Trace SAP OER • Serialized items • Authentication SAP PIDataCenterLocalSites SAP AII SAP AII Mobile for error handling Mobile for Shipping / Forklifts and other (Online UI) Receiving etc. Warehouse Equipments Line Controllers Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved. Business Maturity
  15. 15. Current SAP EM Uses Order to Cash (Insight, HD Supply, Siemens) Production Order process (Eclipse Aviation) Procurement process (Movie Studio, HD Supply) Returnable Transport Item (Large chip manufacturer) Ocean freight logistics (BASF) Supply Chain (Amanco) Track and Trace (BAT, Green Cargo, Canada Post) If it’s a business process worth tracking at an instance level then it’s a SAP EM candidate. If regulations restrict it… If visibility and analytics on the process are key… then it can be SAP EM enabledQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  16. 16. SAP EM vs. BPM BPM is more aligned with ccBPM and SAP Business Workflow • SAP Business Workflow  Automation of business processes within 1 SAP systems • ccBPM  Automation of business processes spanning several SAP systems • BPM  Automation of business processes spanning several disparate systems SAP EM monitors any business process • Tight integration to extract events from SAP systems • Tight integration with SAP NW BW for analytics • Provides Web Services to add or query dataQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  17. 17. Agenda  What is SAP Event Management • An Overview • The components • What comes pre-delivered? • Understanding events  What can SAP EM do for you?  Walking through a sample process  An SAP EM implementation • Team  Wrap-UpQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  18. 18. What can SAP EM do for you?Exception Management Manage processes by exception • With full visibility to process  Planned vs. Actual Events • Planned vs. Actual Partners, Locations and Measurements • Proactive alert management STEP 1 Planned Sequence: Step 1,2,3  Alert Framework integration  Workflow integration STEP 2 • Reduced time to action STEP 3 • Reduce costs  Minimizing uncertainties Actual Sequence: 1,3,4 => ALERT!!! STEP 4Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  19. 19. What can SAP EM do for you?Status Management Monitor processes by status • With full visibility to process  Overdue, Early, Late, Unexpected events • Proactive alert management  If an undesirable status is reached a proactive alert can be issued • Enabler for exception managementQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  20. 20. What can SAP EM do for you?Performance Monitoring Analytical Reporting Capabilities • “How have my processes been performing?”  Process Improvement • SAP NetWeaver BI integration  Measure internal and partner performance  KPI Reporting • E.g. Average delay by carrier, Order to Cash cycle time by Order Type Operational reporting capabilities • “How is my process performing right now?” • Directly done within SAP EMQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  21. 21. What can SAP EM do for you?Visibility Standard / Custom SAP EM Report • WIMO • Status visibility Analytics in SAP NW BW • KPI visibility  Average cycle duration • Partner scorecards  % on time vs. early vs. late  Deviations as a % of total count Alert & Workflow Inbox • Exception ManagementQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  22. 22. Summary Exception management + Status management + Performance monitoring + Visibility Process Improvement Real Value!!!Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  23. 23. Agenda  What is SAP Event Management • An Overview • The components • What comes pre-delivered? • Understanding events  What can SAP EM do for you?  Walking through a sample process  An SAP EM implementation • Team  Wrap-UpQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  24. 24. Sample process describedQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  25. 25. “The Plan” in SAP EMQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  26. 26. “The Execution” in SAP EMQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  27. 27. Standard eventQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  28. 28. Unreported eventQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  29. 29. Standard eventQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  30. 30. Late eventQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  31. 31. Unexpected eventQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  32. 32. Parameter exceptionQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  33. 33. SAP EM reportingQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  34. 34. Agenda  What is SAP Event Management • An Overview • The components • What comes pre-delivered? • Understanding events  What can SAP EM do for you?  Walking through a sample process  An SAP EM implementation • Team  Wrap-UpQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  35. 35. A SAP EM Implementation To Do List!!! ECC – Application System  SCM – SAP EM • Set up comms to SAP EM • Set up comms to AS • Implement BAdI (AI) • Define Application System • Define Event Manager • Configure the following: • Configure the following:  Event Handlers / sets  Business Process Type (BPT)  Tracking / Query Ids  Application Object Type (AOT)  Parameters  Event Types  Status profiles • Code the following:  Expected / unexpected events  Relevance function  Event codes  Extractor functions  Rules and Rule sets  ID extractors  Locations  Parameter extractors  Partners  Expected event extractor  WCL / Web UI layout  Business Object extractor  BW Config  BAdI for calling SAP EM  Archive ConfigQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  36. 36. Typical Project Team Design: 1 x SAP EM Architect Configure: n x SAP EM functional expert Develop: n x ABAP developer with SAP EM knowledge Develop: 1 x BI developer – Queries and dashboard 1 x UI developer 1 x Project ManagerQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  37. 37. Customer Implementation: Procurement Process The Challenge • Track changes to Purchase Orders • Track PO acknowledgements, Goods Receipts and Invoice Receipts with changes  React immediately to changes outside tolerances • Track untimely or non-receipt of process events  Have the visibility to non-compliance of the process by supplier • Track supplier EDI success / failure • Understand how the procurement process is performing  Have the ability to set KPIs for the procurement process We want to be able to track PO’s and any subsequent discrepancies caused by suppliers changing the PO requirements, and immediately react to these in order to keep our PO plan on track…Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  38. 38. The SolutionEnhanced the standard Procurement Visibility ProcessExpected events • PO created  PO transmitted  PO mapped to 850 OK  PO 850 received at vendor • PO acknowledged  PO created + 2days • PO goods receipt (GR)  Based on PO schedule • PO invoice receipt (IR)  PO GR date + 7daysUnexpected events • PO delivery date or quantity change  Based on tolerance • PO acknowledged, GR, or IR amount, quantity, or date change  Based on toleranceQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  39. 39. Visibility and Status Management SAP EM Web UIQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  40. 40. Exception Management Alert Framework Integration Overdue Monitor ReportQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  41. 41. Performance Monitoring KPIs Process cycle count  % on time vs. early vs. late Deviations as a % of • PO acknowledged total count • PO goods receipt • PO Acknowledgements • PO invoice receipt received with changes • Invoice received • PO GR not matching PO • PO IR not matching PO Average cycle duration • Total cycle • PO create  PO Acknowledged • PO GR  PO Invoice ReceiptQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  42. 42. Agenda  What is SAP Event Management • An Overview • The components • What comes pre-delivered? • Understanding events  What can SAP EM do for you?  Walking through a sample process  An SAP EM implementation • Team  Wrap-UpQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  43. 43. Supply Chain Maturity DATA INTEGRITY PROCESS RULES COLLABORATION BUSINESS VALUE Real-time transactions  Plan in the system  Real-time operational  Reduced risk Data cleansing  Communications with exception management  Improved service Inside the system your partners  Integrated notifications  Reduced cost System communications  Master data rules through workflow, alerts  Reduced time to action Partner and system  Define service levels –  Adaptive collaboration  Improved process cooperation Internal and external with partners compliance Data accuracy  Business measurements  Proactive process  Visibility to performance Data accountability  Define exceptions realignment goals, process, data Process accountability  Status definition  Partner performance  Improved collaboration User confidence  Data grouping  Track and Trace  Improved cycle times  Standard processes  Status management  Fewer exceptions  Visibility – Process, data,  Improved reliability performance gained through trusted  Analytics processes HOUSEKEEPING INTEGRATION FUNCTIONALITY BUSINESS VALUE Get your data (Master and Transaction) clean with Take control of your Manage by exception, consistent processes adopted to maintain it. processes through adapt processes, Get your processes integrated and into the system. monitoring, collaboration realize benefits, set new Refine your process points , set measurement goals and automation VALUE targets PLAN and EXECUTE SENSE and RESPOND MEASURE and ADAPT SAP EVENT MANAGEMENT Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved. Business Maturity
  44. 44. Q Data Group - SAP EM Practice Just starting out with SAP EM? • Self Assessment  Online questionnaire – Are you ready for SAP EM? (http://www.qdatausa.com/selfassessment/register.asp) • 1 Day Readiness Assessment  Helps companies make the correct decision as to whether SAP EM matches the need. Also checks if your organization is ready for SAP EM. • 5 Day Assessment  An Overview presentation on what SAP EM and what it can do for you (½ day)  Detailed generic training covering the configuration of SAP EM (1 ½ days)  Standard EM Scenario Implementation (requires a working SAP EM system prior to on-site arrival) (1 day)  Conducting an analysis of your business processes (1 day)  Executive presentation covering opportunities and a project plan to realize those opportunities (1 day)Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  45. 45. More Info http://www.qdatausa.com/ Webinar series on SAP EM – Tuesdays 4/19 – 5/10 “SAP Event Management – SAP’s best kept secret”available at Amazon.com or Genie Press at http://www.geniepress.com/qdataQ DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity
  46. 46. Questions??? A few of QData’s Clients Kevin Wilson SAP EM Practice Lead kwilson@qdatausa.com 760-809 1495 www.qdatausa.com John D. McMahon Client Services – SAP EM jmcmahon@qdatausa.com 630-740 6685Q DATA GROUP copyright © 2010 Q Data USA, Inc. All rights reserved.Business Maturity

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