Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Facilitating Knowledge-Exchange: providing the
right format, incentives, facilitation and support
For TechChange KM course...
“I see my work as being
at the intersection of
information & knowledge
management, digital
security, and community
buildin...
CONTEXT: KNOWLEDGE-
EXCHANGE IN HUMAN
RIGHTS
What are the barriers to knowledge-exchange?
1.Competition. There is a small pool of funding and
organisations often feel ...
Why do we share knowledge with peers? To
strengthen our human rights work (mission-driven):
1.Learn what works and why: le...
6
KNOWLEDGE-EXCHANGE IN HUMAN RIGHTS
Community What they share Platform for sharing
Rising Voices https://
rising.globalvo...
PROVIDING INCENTIVES
FOR KNOWLEDGE-
SHARING
We felt that these were the main incentives for
participation:
1.To learn a new human rights approach/tactic.
2.To learn a...
Average response to post-discussion survey for New Tactics conversation leaders
Based on 198 respondents from 2010 to 2014...
10
INCENTIVES: TACTICS TO UTILIZE THEM
Incentives Tactics
To learn a new approach/tactic/resource. Ask questions to get at...
FORMATS FOR
EFFECTIVE KNOWLEDGE-
EXCHANGE
Webinars, Conference Calls and Hangouts
For my research on affordable platforms, read: https://www.theengineroom.org/usefu...
Email Discussion Lists
Is your community concerned about privacy and security?
Read: https://www.huridocs.org/?p=4833
13
F...
Online Discussion Forums
Drupal: New Tactics in Human Rights BuddyPress: GPSA Knowledge Platform
14
FORMATS FOR EFFECTIVE ...
Online Discussion Forums
Twitter: #CommBuild —->
Discourse: OKFN
15
FORMATS FOR EFFECTIVE KNOWLEDGE-EXCHANGE
In-Person Exchange
Each participants is a skill-sharer and a
skill-learner.
• Write down a skill to share
• Write down a s...
FACILITATION
TECHNIQUES AND
PROVIDING SUPPORT
A few ingredients for successful facilitation
18
FACILITATION AND SUPPORT
What seems to work What doesn’t work so well
Sel...
Model the behavior you want
• Sharing examples
• “Here is an example of the kind of comment we’re looking for…”
• “Watch t...
Encouragement
This is SO important! Here’s what it could look like:
• Lots of “That comment you shared was really useful!”...
Technical support
Make it as easy as possible for people to contribute to your initiative.
• Providing very clear instruct...
THANK YOU
You can read about me at www.kristinantin.com, and reach me at
kristin@huridocs.org or @kjantin on Twitter.
Upcoming SlideShare
Loading in …5
×

Facilitating knowledge-exchange: providing the right format, incentives, facilitation and support

1,029 views

Published on

For TechChange KM course July 2016, by Kristin Antin

Published in: Technology
  • Login to see the comments

Facilitating knowledge-exchange: providing the right format, incentives, facilitation and support

  1. 1. Facilitating Knowledge-Exchange: providing the right format, incentives, facilitation and support For TechChange KM course July 2016, by Kristin Antin
  2. 2. “I see my work as being at the intersection of information & knowledge management, digital security, and community building within the field of human rights.” 2 MY BACKGROUND
  3. 3. CONTEXT: KNOWLEDGE- EXCHANGE IN HUMAN RIGHTS
  4. 4. What are the barriers to knowledge-exchange? 1.Competition. There is a small pool of funding and organisations often feel the need to prove that they know how to do something better than others. 2.Security. Human rights defenders need to think carefully about what to share, and how, in order to keep themselves and those around them safe. 3.Lack of time. Human rights work is hard and endless. It is hard to prioritise sharing your knowledge on developing mobilisation strategies over the actions themselves. 4 KNOWLEDGE-EXCHANGE IN HUMAN RIGHTS
  5. 5. Why do we share knowledge with peers? To strengthen our human rights work (mission-driven): 1.Learn what works and why: learn and apply successful approaches to human rights work 2.Learn what doesn’t work and why: we have a lot to learn from others’ mistakes. 3.Learn something new through reflection: the act of sharing in and of itself is very useful 4.Create a stronger network of peers that we can turn to for advice and support. 5 KNOWLEDGE-EXCHANGE IN HUMAN RIGHTS
  6. 6. 6 KNOWLEDGE-EXCHANGE IN HUMAN RIGHTS Community What they share Platform for sharing Rising Voices https:// rising.globalvoices.org/ Citizen media practitioners sharing knowledge Facebook Namati https://community.namati.org/ Sharing innovations in legal empowerment Discourse Kabissa https://forum.kabissa.org/ African Civil Society Orgs sharing knowledge using ICT Discourse New Tactics in Human Rights https:// www.newtactics.org/ Human rights “tactics” across the sector Drupal (forums module) Equitas https://community.equitas.org/ login/index.php Knowledge and experience on human rights education Not sure, closed platform
  7. 7. PROVIDING INCENTIVES FOR KNOWLEDGE- SHARING
  8. 8. We felt that these were the main incentives for participation: 1.To learn a new human rights approach/tactic. 2.To learn a new resource (guide, tool, platform, organization, etc). 3.To learn something new by reflecting on and sharing my experiences. 4.To meet new practitioners that may provide support and advice in the future. 5.To give back to the community. 6.To be seen as a leader in this field. 8 INCENTIVES: OUR ASSUMPTIONS
  9. 9. Average response to post-discussion survey for New Tactics conversation leaders Based on 198 respondents from 2010 to 2014. 9 INCENTIVES: WHAT WE LEARNED I learned a new approach or tactic that I hope to use in the future. I learned about a new resource or tool that I hope to use in the future. Sharing my experiences and challenges helped me to reflect on my own work. I met new practitioners that I may contact in the future. 1 2 3 4 5 3.9 4.3 3.8 3.7
  10. 10. 10 INCENTIVES: TACTICS TO UTILIZE THEM Incentives Tactics To learn a new approach/tactic/resource. Ask questions to get at the transferable knowledge, model the kind of knowledge you want people to share To learn something new by reflecting on and sharing my experiences. Provide questions, templates, guides and advice on effective sharing; lots of follow-up questions; they can share the output/summary w/ colleagues To meet new practitioners that may provide support and advice in the future. Video conference calls provide a way to build familiarity and rapport To be seen as a leader in this field. Promote their contributions through social media, newsletter, website, etc.
  11. 11. FORMATS FOR EFFECTIVE KNOWLEDGE- EXCHANGE
  12. 12. Webinars, Conference Calls and Hangouts For my research on affordable platforms, read: https://www.theengineroom.org/useful-online- meeting-tools/ 12 FORMATS FOR EFFECTIVE KNOWLEDGE-EXCHANGE
  13. 13. Email Discussion Lists Is your community concerned about privacy and security? Read: https://www.huridocs.org/?p=4833 13 FORMATS FOR EFFECTIVE KNOWLEDGE-EXCHANGE
  14. 14. Online Discussion Forums Drupal: New Tactics in Human Rights BuddyPress: GPSA Knowledge Platform 14 FORMATS FOR EFFECTIVE KNOWLEDGE-EXCHANGE
  15. 15. Online Discussion Forums Twitter: #CommBuild —-> Discourse: OKFN 15 FORMATS FOR EFFECTIVE KNOWLEDGE-EXCHANGE
  16. 16. In-Person Exchange Each participants is a skill-sharer and a skill-learner. • Write down a skill to share • Write down a skill to learn • Mingle! More info on facilitating in-person events from AspirationTech: http://facilitation.aspirationtech.org 16 FORMATS FOR EFFECTIVE KNOWLEDGE-EXCHANGE
  17. 17. FACILITATION TECHNIQUES AND PROVIDING SUPPORT
  18. 18. A few ingredients for successful facilitation 18 FACILITATION AND SUPPORT What seems to work What doesn’t work so well Selecting specific topics leads to sharing of practical, useful information Big, broad, or vague topics often stay conceptual/ theoretical Coach a few people to share their knowledge on the topic w/ structured format Present a list of questions to a group of people and ask them to respond = chaos Encourage participants to share examples and case studies grounds the information in the real-world Sharing hypotheticals and ideas can only provide so much info (can’t provide advice and experience) Encourage less background info, more of the “how we did it” info Open-ended discussion/presentation, with little format/structure
  19. 19. Model the behavior you want • Sharing examples • “Here is an example of the kind of comment we’re looking for…” • “Watch this recorded presentation to give you an idea of what we’re looking for…” • Participate, yourself. As facilitator, you set the tone. • Recruit champions to model what want • “I know you have developed an open source tool for video verification - can you please reply to this comment and share why you decided open source was the best approach.” • Guidelines and templates • “When replying to comment, include: acknowledgement of author’s situation, your own experience that relates, any advice, resources or ideas. End with a question for others.” 19 FACILITATION AND SUPPORT
  20. 20. Encouragement This is SO important! Here’s what it could look like: • Lots of “That comment you shared was really useful!” emails. • Show your appreciation with lots of thanks. Promote their contributions on social media. • Do whatever it takes to get a few people to ask follow up questions. • Share info on the reach of their contribution: If possible, update them on who is listening/reading/watching their contributions (can you pull stats, use Google Analytics, etc?). 20 FACILITATION AND SUPPORT
  21. 21. Technical support Make it as easy as possible for people to contribute to your initiative. • Providing very clear instructions on how to use the platform (consider creating a video or a guide with lots of screenshots, or both!) Example: https://www.newtactics.org/resource/how-do-i- participate-new-tactics-online-conversation • Host a conference call with participants before the knowledge- exchange event to walk them through all the steps, layout expectations, share advice, and answer any questions. • Be available for additional support. 21 FACILITATION AND SUPPORT
  22. 22. THANK YOU You can read about me at www.kristinantin.com, and reach me at kristin@huridocs.org or @kjantin on Twitter.

×