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Addressing Social Media Culture Shock

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Addressing Social Media Culture Shock

  1. 1. We Are Media Addressing Social Media Culture Shock
  2. 2. Kivi Leroux Miller @kivilm [email_address]
  3. 3.
  4. 4. The Six Most Common Concerns Nonprofits Have About Social Media
  5. 5. Loss of Control 1
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  8. 9. 27 Nonprofit Marketing Webinar Attendees from Nonprofits across the U.S. and Canada, July 15, 2009
  9. 10. Some Solutions <ul><li>Accept that you can’t script every conversation. </li></ul><ul><li>Balance responsibility and freedom. </li></ul><ul><li>You do control your response. </li></ul>
  10. 11. Negative Comments 2
  11. 12. Flickr: Adrian Miles ©
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  13. 15. Some Solutions <ul><li>Decide when to respond or ignore </li></ul><ul><li>Know your talking points </li></ul><ul><li>Notify your posse </li></ul><ul><li>Refine your messaging </li></ul>
  14. 16. Fear of Failure 3
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  18. 21. Some Solutions <ul><li>Talk about the worst that could happen. </li></ul><ul><li>Do your homework. </li></ul><ul><li>Get buy-in. </li></ul>
  19. 22. Personal or Org Voice? 4
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  23. 26. Some Solutions <ul><li>Talk often and openly about who’s saying what; what’s appropriate. </li></ul><ul><li>Identify “org” voices by name. </li></ul><ul><li>If staff like their jobs, trust them to get it right. </li></ul>
  24. 27. Waste of Time 5
  25. 28. REALITY: There are plenty of ways to waste time at work.
  26. 29. Love (or “engagement”) takes time, as it should.
  27. 30. Some Solutions <ul><li>Set clear, but realistic goals. </li></ul><ul><li>Measure where it makes sense. </li></ul><ul><li>Set reminders/timers. </li></ul>
  28. 31. Info Overload 6
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  32. 35. Some Solutions <ul><li>Use lists! </li></ul><ul><li>Bookmark, clip, tag, file. </li></ul><ul><li>Automate what you can. </li></ul>
  33. 36. Three Ways to Deal with All Six Concerns at Once
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Editor's Notes

  • Lesson Four: Integrate social media with other marketing channels Social media works best when integrated with other channels. It opens the door for one-to-one connections with customers and prospects. When you invite people to contact you via the channel of their choice, they will. And, they spend more when they do. One test invited people to cross channels. The marketing message was consistent. The channels of choice were Twitter, Facebook, a blog, a website, and email. The control was customers who weren&apos;t participating in social media. We monitored the social media participants who were established customers. Over a three-month period, the customers who were active on social-media platforms but didn&apos;t cross over to the traditional marketing channels spent 34% more than the control. Customers who used a combination of social-media and traditional channels spent 52% more than the control. Takeaway:  Encourage people to cross channels and recognize them when they do. They are your most valuable customers. Debra Ellis  is a speaker, consultant, and author of the integrated marketing guide  Social Media 4 Direct Marketers . She is the founder of Wilson &amp; Ellis Consulting ( ) and can be reached via [email_address] .