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Intro to social performance jd 2010_q4

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Intro to social performance jd 2010_q4

  1. 1. Social Performance at Kiva Kiva Fellows Training October 2010 JD Bergeron
  2. 2. Session Objectives 1. Trainees will learn why Kiva cares about Social Performance 2. Trainees will learn how SP is defined and utilized within the microfinance industry 3. Trainees will learn about Kiva’s strategy for Social Performance
  3. 3. Mission of reaching the poor, but… • No use of targeting tools • Inappropriate product offerings • No measurement of progress out of poverty • No focus on client protection
  4. 4. Over-indebtedness & Collection Practices • Focus on growth provides wrong incentives for MFIs • Abusive practices
  5. 5. Unaligned Incentives • Sole focus on small loans or client retention • Emphasis on financial return / social return marginalized • Aligning client needs and funder interests
  6. 6. Known Issues for Microfinance
  7. 7. How is Social Performance defined in the industry?
  8. 8. The effective translation of an institution’s mission into practice in line with accepted social values Social Performance - Definition SOCIAL PERFORMANCE TASK FORCE
  9. 9. These values can relate to:  Reaching target market  Delivering high-quality and appropriate financial services  Responding to the needs of clients, their families, and communities  Ensuring responsibility toward its employees, its clients, the community it serves, and the environment What is Social Performance? SOCIAL PERFORMANCE TASK FORCE
  10. 10. These values can relate to:  Reaching target market  Targeting and Outreach  Delivering high-quality and appropriate financial services  Products and Services  Responding to the needs of clients, their families, and communities  Benefit to Clients  Ensuring responsibility toward its employees, its clients, the community it serves, and the environment  Social Responsibility What is Social Performance? SOCIAL PERFORMANCE TASK FORCE
  11. 11. What is the state of the MF industry in regards to social performance monitoring & auditing?
  12. 12. Social performance in Microfinance • Social Audits: Quality Assessment tool, CERISE SPI tool • Social Ratings: Planet Rating, MicroRate, M-Cril, Microfinanza • Social Performance Management: Imp-Act Consortium • Poverty Assessment Tools: Progress out of Poverty Index™ (PPI) , USAID Poverty Assessment Tool (PAT) • Client protection: Center for Financial Inclusion SMART Campaign • Advocacy: Social Performance Taskforce, CGAP Social Impact Center
  13. 13. • SMART Campaign Client Protection Principles – Avoidance of Over-indebtedness – Transparent and Responsible Pricing – Client Rights and Appropriate Collection Practices – Ethical Staff Behavior – Mechanism for Redress of Grievances – Privacy of Client Data Do No Harm
  14. 14. What is Kiva’s strategy? • Measuring – CERISE Social Performance Indicators • Verifying – Borrower Verification – Client Waiver – Endorsement of Client Protection Principles • Communicating – Educating Kiva users – Core Justifications for Partnership – Journal updates on borrowers
  15. 15. Core Justifications for Partnership • Fund unique offerings • Reward unique offerings • Expand access to microcredit $25 $25 Where does my Kiva $ go?
  16. 16. What is Kiva’s strategy? Kiva SP Scorecard
  17. 17. What is Kiva’s strategy? Communicating: Kiva SP Scorecard Benefit to clients beyond financial Promotion of Savings Transparent Pricing Gender Focus
  18. 18. Communicating SP Scorecard on Kiva.org Social Performance Strengths:
  19. 19. In the future

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