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The Internet of Things, automation, chatbots, augmented and virtual reality, machine translation, among other innovations, are driving companies to develop content that is easily digestible by both humans and machines. To accomplish this feat, we need to incorporate controlled language and terminology management into our content strategies and information architectures. Implementing controlled language should be a strategic, multidisciplinary decision that is based on a holistic analysis of your terminology and content creation efforts.
We discussed ways to build the business case for controlled language and incorporate it into your content strategies.