As technical communicators, we touch every product, process, and service on this planet (and off of it). Without us, governments would fall, inventors would have a hard time getting their products to users, and patients would die. In short, no product, process, or service would function very well. Yet, because our work is part of the infrastructure, we often don’t hear about how we’re doing until something goes wrong.
Kit Brown-Hoekstra takes a look at how we can act as catalysts for positive change in the world, just by doing our jobs well. Merriam-Webster’s dictionary defines a catalyst as “an agent that provokes or speeds significant change or action.” During this talk, we will look at different kinds of change,and how we, as technical communicators, can influence and change processes to make our world a better place.