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xHealth: Quality, Accessible and Affordable Healthcare using Mobile Phone

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xHealth is a healthcare platform. One of the business processes implemented on the platform is Counterfeit Drugs Checker. Counterfeit Drugs Checker aims at countering proliferation of counterfeit drugs by putting the power to report potential counterfeit drugs in the user's hands.

A general public user or a healthcare personnel can use the application to check the legitimacy of a drug. Additionally, a general public user can report any side effects suffered as a result of using the drug. The data collected from such reports would be shared with the drug manufacturers and other stakeholders to improve drug safety and to rid the general public of ineffective drugs.

Interaction with the platform is via SMS, IVR, Voice and mobile app.

This work is a combined effort of Okello Nelson, Chen Chengkuan, Siu Len, Hai Liang Gao and Nicole Yap.

Published in: Health & Medicine
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xHealth: Quality, Accessible and Affordable Healthcare using Mobile Phone

  1. 1. xHealth Access to Quality & Affordable Healthcare Website: http://xhealth.co.ke
  2. 2. xHealth •Counterfeit drug checker •Drug information provider •Health professional search engine •Collaboration tool
  3. 3. Counterfeit Drug Checker&Drug information provider
  4. 4. xhealth A user sends SMS with Serial Number of the drug bought A user initiates an App from xHealth A user initiates an IVR session with xHealth
  5. 5. xHealth APP or Local operator SMS is sent using mobile network service provider’s network or using xHealth MobileApp xHealth
  6. 6. xHealth APP xHealth or or Local operator SMS or Message from xHealth App received by xHealth’s Counterfeit Drug Checker
  7. 7. xHealth APP xHealth or Counterfeit? Not Counterfeit? or Local operator •Responds with “Counterfeit” or “Not Counterfeit”
  8. 8. xHealth APP Yes/No Yes/No xHealth or Yes/No Counterfeit? Not Counterfeit? or Local operator Yes/No •Response “yes” or “no” sent back to the user via SMS or via xHealth Mobile App. •If “yes”, advice on the drug use will be part of the response. •If “no”, suggestions on how to get “yes” drug accompanies the message.
  9. 9. After user uses the drug…
  10. 10. xHealth APP or xHealth or Local operator SMS is sent using mobile network service provider’s network or delivered to the xHealth Mobile App
  11. 11. xHealth APP xHealth or or Local operator SMS or request from xHealth Mobile App received by xHealth’s Drug Effectiveness Reporter
  12. 12. xHealth Fake/Not Fake report If messages on a drug passes a threshold, the report is published on the social media
  13. 13. xHealth •xHeath Social Data Miner retrieves people’s sentiment on the report from the social media and news articles •xHealth Analytics processes the data by applying special algorithms to discover trends and insights. Fake/ Not Fake report
  14. 14. xHealth Fake/ Not Fake report •An SMS alert sent to subscribers if a counterfeit or ineffective drug has been discovered or a message is delivered to the xHealth Mobile App •Analysis reports and charts are generated and sent to subscribed organizations: NGOs, Government Agencies, Drug Manufacturers, etc.
  15. 15. Health profesional search engine
  16. 16. Healthcare professional 5 confirms availability Healthcare professional 11 confirms availability Selected Create appointment Healthcare professional 101 confirms availability Some of the healthcare professionals confirm they can attend to the patient. Select the one whose schedule availability is closest
  17. 17. Confirms Notify Appointment xhealth If the doctor confirms the appointment, inform the user. Else, select the next doctor.
  18. 18. Reschedules Notify Appointment xhealth If a doctor reschedules an appointment, notify the user of the change
  19. 19. Share Sentiment xhealth After a user has been attended to by a doctor, he can review and rate the doctor’s services. This will be used to recommend doctors to future patients

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